Userpilot

MARCH 7, 2024

TL;DR User engagement is a measure of how active your users are inside the product and how good the product is at keeping them interested. Customer engagement is a wider concept than user engagement encompassing customer interactions with the brand across all customer journey stages.

Analytic Tools 105

Analytic Tools Data Visualization Onboarding KPIs Feedback Software 105

Userpilot

NOVEMBER 12, 2023

Customer intent helps product teams understand customer needs and build solutions that delight users. In this article, learn how to identify customer intent and maximize conversions at every stage of the customer journey. You’ll also learn: What customer intent means, along with the three major types.

Feedback Software 105

Feedback Software Analytic Tools Data Visualization Research Software 105

Intercom, Inc.

MAY 13, 2022

Businesses today have to prioritize customer service solutions that leave their customers feeling heard, appreciated, and valued. . Oftentimes a good customer service experience starts with developing a sound process. What is a customer service process? Messenger-based customer service.

Data Visualization 129

Data Visualization User Testing Customer Experience Customer Feedback 129

Userpilot

MAY 21, 2023

In our guide, we discuss; The importance of features releases The stages of a successful release Best practices for each of these stages We also mention how Userpilot can help your product team orchestrate your feature releases. Before developing a new feature, make sure it’s in line with your product vision.

Onboarding KPIs 97

Onboarding KPIs Feedback Software User Testing Product Research 97

Userpilot

NOVEMBER 19, 2022

Customer service KPIs measure the performance of customer service teams and customer support management. You should track customer service KPIs to measure the performance of your support teams, improve customer satisfaction, and boost customer retention and loyalty.

Onboarding KPIs 98

Onboarding KPIs Data Visualization Reporting Tools Customer Experience 98

Userpilot

JANUARY 31, 2023

TL;DR At-risk customers are those who are showing signs of canceling their subscriptions. Identifying at-risk customers is crucial for understanding their behavior, improving customer satisfaction , and reducing churn rate. You can also improve customer success by finding issues as you identify customers who may churn.

Customer Feedback 98

Customer Feedback Feedback Software Customer Experience User Testing 98

Userpilot

SEPTEMBER 12, 2022

Customer touchpoints are all customer interactions with your brand — direct and indirect. It may be reading articles on your blog, engaging with ads, leaving reviews, contacting the support team, and so on. Group customer touchpoints by using the Pirate metrics framework. Why are customer touchpoints important?

Analytic Tools 98

Analytic Tools Feedback Software User Testing Customer Experience 98

Userpilot

DECEMBER 9, 2021

In the competitive world of SaaS products, product positioning is definitely something your product marketing team can’t afford to ignore. In a nutshell, effective brand positioning identifies the key benefits of your product and its competitive advantage in the market. The sales team could be a good source of information.

Research Software 98

Research Software Feedback Software Analytic Tools Positioning 98

Userpilot

OCTOBER 20, 2022

In this article, we’ll discuss 10 strategies you can use to improve your Net Promoter Score and thus increase customer satisfaction and loyalty. The Net Promoter Score (NPS) is a measure of customer satisfaction and loyalty. It helps you track customer satisfaction and loyalty. Here’s why.

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Userpilot

MAY 18, 2023

UX deals with a user's interactions with specific aspects of your product, while CX is broader and covers all customer engagements with your brand. TL;DR The user experience (UX) is the sum of a user's thoughts, impressions, and feelings as they interact with specific aspects of your product.

Customer Experience 98

Customer Experience User Testing Analytic Tools Feedback Software 98

Userpilot

JUNE 20, 2023

Creating a positive first impression with a warm welcome message and data-backed onboarding. Obtaining (and acting on) users’ opinions of your product through user feedback and interviews and more. By improving the user experience, user trust encourages customer loyalty.

User Testing 98

User Testing Customer Feedback Customer Experience UX 98

Userpilot

NOVEMBER 17, 2022

3 benefits of a successful customer onboarding process: Smoother product adoption. Increased customer satisfaction. 12 customer onboarding best practices to adopt: Have a clear client onboarding strategy: Keep your audience and product nuances in mind when designing your strategy. Increased customer satisfaction.

Feedback Software 98

Feedback Software Customer Experience Analytic Tools Research Software 98

Userpilot

SEPTEMBER 15, 2022

We’ll also go over some of the best strategies to boost customer satisfaction and make customers happy. Customer happiness dictates user loyalty based on how happy they are with your team or product. Customer happiness is about exceeding expectations while customer satisfaction is about meeting them.

Feedback Software 95

Feedback Software Analytic Tools Customer Feedback User Testing 95

Userpilot

JUNE 30, 2023

By collecting and analyzing feedback through VoC surveys, SaaS businesses can gain valuable insights about customers. This data allows product managers to make more informed product development and roadmap planning decisions. You can also use the info to ensure your messaging better speaks to user needs.

Customer Feedback 98

Customer Feedback User Testing Feedback Software Data Visualization 98

Userpilot

NOVEMBER 21, 2023

Product launch checklists help align the efforts of all team members, enhance quality assurance, help mitigate risks, enable the evaluation of the launch, and help you deliver a better customer experience. Develop a product that meets customer needs and expectations. To evaluate your in-app messages, use flow analytics.

Product launches 104

Product launches User Testing Product Research Analytic Tools 104

Userpilot

OCTOBER 30, 2022

Curious about customer experience improvement and how to get started for your brand? In this article, you’ll discover: Why the customer experience is key to customer retention and driving business growth, especially for SaaS companies. The 3 main components of customer experience. Create customer loyalty programs.

Feedback Software 97

Feedback Software Research Software Customer Experience User Testing 97

Userpilot

JULY 11, 2022

The reputation of your company depends on the quality of service you provide to your customers. It doesn’t matter how great your product is, if your customer support is bad, your customers will leave! Good customer service can help you improve customer retention , drive brand loyalty and increase sales.

Reporting Tools 98

Reporting Tools Feedback Software Customer Experience User Testing 98

Userpilot

FEBRUARY 3, 2023

Then, collect direct customer feedback with in-app surveys. You can use CES , CSAT , and NPS surveys across the entire customer journey. Gather insights about your customers from internal teams. Every department likely has unique insights into customers based on their interactions with them.

Analytic Tools 98

Analytic Tools User Testing Research Software Feedback Software 98

Intercom, Inc.

JUNE 23, 2020

Customer support is undergoing massive, irreversible change. Once every decade or two, developments in technology trigger monumental changes in an industry. Changes in society and business, driven by the internet, are having this impact on customer support right now. The Conversational Support Funnel.

Customer Communications 245

Customer Communications Customer Experience User Testing Inbound 245

Userpilot

OCTOBER 10, 2022

In this article, we’ll cover the key metrics you need to develop an informed feature adoption strategy and discuss how you can improve them. Feature adoption occurs when customers start using a particular feature to meet their goals. Feature adoption allows you to separate the successful features from the underperforming ones.

Onboarding KPIs 97

Onboarding KPIs Feedback Software Analytic Tools Research Software 97

Userpilot

OCTOBER 6, 2022

Customer behavior data refers to any customers’ interactions within the product across the different stages of the customer journey. Product teams collect and measure such customers’ activities to understand and act on customers’ behavior patterns. What is customer behavior analysis?

Analytic Tools 98

Analytic Tools Feedback Software User Testing Customer Experience 98

Userpilot

SEPTEMBER 28, 2022

Tracking product management metrics helps you improve your product, identify and remove friction in the user journey, and make data-driven decisions. Tracking these metrics can show whether you’re on the right path and whether your product meets the needs of your customers. Identify friction points in the customer journey.

Onboarding KPIs 96

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 96

Userpilot

APRIL 19, 2024

Applying insights from market research to product development and marketing strategies can significantly enhance business growth. Sharper marketing messages, savvy product development strategies, and an intimate grasp of both prospective buyers and existing customers’ preferences and needs. The outcome?

Research Software 52

Research Software User Testing Market Research Data Visualization 52

Userpilot

JANUARY 28, 2022

Why should you re-engage churned users with win-back emails? Ignoring churned users is a bad business decision because not only you’re letting people go without understanding the reason and fixing it to avoid repetition, you’ll also have to spend a lot more to acquire new users into your sales funnel.

Feedback Software 98

Feedback Software User Testing Customer Feedback Customer Experience 98

Userpilot

OCTOBER 21, 2022

By Minimum Viable Product (MVP), we mean one which has only enough functionality for the product to meet the minimum user requirements. Minimum viable features are the set of product characteristics that you need to develop to satisfy a user's need. The development of the MVP and MVE should happen at the same time.

Customer Experience 98

Customer Experience Onboarding KPIs User Testing Customer Feedback 98

Userpilot

NOVEMBER 15, 2021

In-app messaging. In-app messaging can be used to announce new features, send activity alerts, or improve user onboarding via modals, tooltips, and other elements. Interactive help centers enable your business to support more customers and improve customer satisfaction without having to rely solely on your support team.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Onboarding KPIs 98

Userpilot

OCTOBER 4, 2022

Funnels aren’t enough to drive product growth because they create functional silos within teams, they’re expensive and time-consuming to constantly feed since they only flow in one direction. They come in many formats including referral programs, user-generated content, branding embeds, and more.

Customer Experience 98

Customer Experience User Testing Onboarding KPIs Software Review 98

Userpilot

MAY 30, 2022

Needs-based segmentation involves segmenting customers into groups based on their problems and needs. Adopting a needs-based segmentation approach leads to a clearer understanding of the market and better-tailored messages for customer segments. Value-based segmentation involves grouping customers by their economic value.

Data Visualization 98

Data Visualization Feedback Software Research Software Analytic Tools 98

Userpilot

DECEMBER 10, 2020

A spate of bad reviews can be a serious obstacle to growth, retention and customer acquisition. But for SaaS companies – when it’s handled correctly – negative feedback can also be one of the fastest routes to improving your product, customer service and even marketing. If yes, educate the user to raise awareness.

User Testing 98

User Testing Feedback Software Customer Feedback Analytic Tools 98

Gainsight

AUGUST 24, 2021

One powerful way to inspire, inform, and motivate your organization to reach this next level of customer satisfaction is with deeper integration of sales staff with your organization’s customer success program. The handoff from your sales team to your client delivery team is a big step in the customer journey.

Data Visualization 52

Data Visualization Reporting Tools User Friction Feedback Software 52

Usersnap

JUNE 17, 2019

72% of customers blame poor customer service as the reason for having to explain their issue multiple times. But, as a customer service agent or the feedback receiver, you know customers are sometimes just as guilty. Top 4 Struggles for Customer Service Teams. This article has got you covered.

Reporting Tools 76

Reporting Tools Feedback Software User Testing Customer Feedback 76

ProductPlan

JULY 11, 2019

Product teams must not only create an amazing product, they also need to set the stage for the product getting the awareness it requires for trial and user adoption. To avoid an unsuccessful launch and weak usage, product teams and their product marketing counterparts must be in lockstep.

Customer Experience 66

Customer Experience User Testing Weak Development Team Development Team Review 66

The Product Coalition

APRIL 8, 2021

Product teams, when an influential stakeholder starts a sentence with “I have an idea, we should <new thing>”, or “I need your team to build <new thing>”, this one is for you… Photo by Vale Zmeykov on Unsplash What are <new thing> product requests? It might be a great idea, or it could be a terrible one.

Product Research 115

Product Research Customer Experience Feedback Software Management 115

Userpilot

APRIL 30, 2024

From this article, you will find out how to develop a strong growth marketing strategy and learn growth marketing tactics for different customer journey stages. TL;DR A marketing growth strategy is a comprehensive business growth approach focusing not only on customer acquisition but also on long-term engagement and retention.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 105

Userpilot

JANUARY 16, 2024

Looking for an effective customer satisfaction tool and wondering if Userlane is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Userlane is the ideal choice for your customer satisfaction needs. Let’s get started!

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

JANUARY 16, 2024

Book a demo and see how Userpilot can help you deploy in-app messages, self-serve support, and other strategies to improve user satisfaction. Not performing user research on your target audience User research forms the foundation for building effective products. Missing out on valuable feedback.

User Testing 105

User Testing Feedback Software Research Software Product Research 105

Userpilot

MARCH 21, 2024

User sentiment data regarding the positive and negative emotions the user experiences while interacting with your brand. Psychographic data such as the user’s core, values, religious views, hobbies, and interests. Behavioral data delves into how ideal users make purchasing decisions and interact with brands.

Data Visualization 105

Data Visualization User Testing Customer Experience Customer Feedback 105