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12 Best Customer Insight Tools for SaaS Companies in 2024

Userpilot

APRIL 17, 2024

User interviews : User interviews and focus groups are not as easy to execute as surveys, but they offer detailed, qualitative feedback. Social media monitoring : By monitoring social media platforms, companies can catch mentions of their brands, whether praise or criticism. Analyze behavior with Userpilot. Amplitude journey report.

Data Visualization

Data Visualization Analytic Tools Feedback Software Reporting Tools

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Top 12 Product Adoption Software in 2024

Userpilot

MAY 7, 2024

Analytics dashboard : Track all your adoption-related metrics in one simple dashboard. Userpilot analytics dashboard. Feedback surveys : Choose from different survey templates (including NPS , CSAT , and CES surveys) and customize them to match your brand image. Whatfix analytics dashboard.

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How to Optimize the Developer Experience for Monumental Impact

Generative AI Deep Dive: Advancing from Proof of Concept to Production

Understanding User Needs and Satisfying Them

Beyond the Basics of A/B Tests: Highly Innovative Experimentation Tactics You Need to Know

Leading the Development of Profitable and Sustainable Products

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UserGuiding Pricing Guide: Is It Worth the Money? (+ Better Alternatives)

Userpilot

MARCH 16, 2023

However, the Basic package has strict limitations like only 1 user seat and no custom branding. You can fully customize all creations to reflect your company’s branding. UserGuiding’s dashboard. UserGuiding Basic plan The Basic plan is an ideal package for SMBs and startups. How much does UserGuiding cost?

Analytic Tools Feedback Software Data Visualization Reporting Tools

Webinars

How to Optimize the Developer Experience for Monumental Impact

Generative AI Deep Dive: Advancing from Proof of Concept to Production

Understanding User Needs and Satisfying Them

Beyond the Basics of A/B Tests: Highly Innovative Experimentation Tactics You Need to Know

Leading the Development of Profitable and Sustainable Products

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10 Best SaaS Knowledge Base Tools To Educate Customers About Your Product Effortlessly

Userpilot

SEPTEMBER 21, 2022

Best knowledge base tools should also allow you to create easily customizable knowledge bases, enabling you to tweak the styling and design to match your brand and customers. Customization: Your knowledge base should be easily customizable to match your brand style and design. Branding customization. Customized branding.

Analytic Tools Feedback Software Reporting Tools Data Visualization

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10 Sentiment Examples for Improving Customer Satisfaction [+ Tools]

Userpilot

OCTOBER 20, 2023

However, sentiment analysis takes things a step further to get a clearer view of your brand reputation in the eyes of multiple customer segments. TL;DR Sentiment analysis helps you monitor the opinions, emotions, and feelings (sentiment) of customers towards your product or brand. Social media mention/reach reporting dashboard.

Data Visualization

Data Visualization Analytic Tools Feedback Software Customer Satisfaction

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Best HelpHero Alternatives for SaaS

Userpilot

MAY 12, 2024

In-App Help : HelpHero enables you to build a resource center with self-service support, which can be customized to match your branding. Limited Customization Options : HelpHero’s customization capabilities are limited, which may not suit businesses with unique branding or design needs.

Analytic Tools Feedback Software Data Visualization Reporting Tools

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Best Amplitude Alternatives for SaaS

Userpilot

MAY 12, 2024

With Amplitude, you can create a custom dashboard to collate multiple charts and reports on a single page. It can be a hefty investment for early-stage startups and small businesses. You’ll need a smidge of coding knowledge to set up your dashboard and track events. Interested in driving product growth without coding?

Data Visualization

Data Visualization Analytic Tools Feedback Software Reporting Tools

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10 Top Product Feedback Tools in 2024

Userpilot

MAY 17, 2024

Sprout Social — Best customer feedback tool for brand monitoring. Survey analytics dashboard in Userpilot. NPS dashboard : This feature saves you the stress of computing NPS scores manually. NPS dashboard : This feature saves you the stress of computing NPS scores manually. Userpilot’s NPS dashboard.

Feedback Software

Feedback Software Data Visualization Analytic Tools Research Software

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Best Pendo Alternatives for SaaS

Userpilot

MAY 12, 2024

It enables SaaS teams to leverage real-time user data to build beautiful on-brand experiences, improve user onboarding, and drive product-led growth. You’ll even be able to access the most important metrics like MAUs and feature use from the home dashboard itself. Data Lag : Pendo’s analytics dashboards only update once per hour.

Analytic Tools Feedback Software Data Visualization Embedded Analytics

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Best UserGuiding Alternatives for SaaS

Userpilot

MAY 12, 2024

It enables SaaS teams to leverage real-time user data to build beautiful on-brand experiences, improve user onboarding, and drive product-led growth. Though UserGuiding is a great tool for startups that don’t have much money to invest in an onboarding tool, it has very strict limitations for the Basic plan. Cons of UserGuiding?

Analytic Tools Feedback Software Data Visualization Embedded Analytics

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Best GainsightPX Alternatives for SaaS

Userpilot

MAY 19, 2024

It enables SaaS teams to leverage real-time user data to build beautiful on-brand experiences, improve user onboarding, and drive product-led growth. You can easily segment your audience into groups based on behavior, demographics, and other parameters to personalize their experience. Chameleon is a product adoption platform.

Analytic Tools Feedback Software Data Visualization Embedded Analytics

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The Top Mobile In-App Feedback Tools of 2022

Alchemer Mobile

NOVEMBER 10, 2022

mParticle is the customer data platform for brands leading the CX revolution. Our SDK is instrumented into mParticle, and when a mParticle customer decides to leverage Apptentive, a switch is flipped on in their dashboard which gives them immediate access to Apptentive. Mobile in-app feedback tools & solutions. Apptentive.

Feedback Software

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Best Hotjar Alternatives for SaaS

Userpilot

MAY 12, 2024

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic and mobile app traffic and events, currently as a platform inside the Google Marketing Platform brand. You can also create a group of events to track a specific process i.e. onboarding, subscription, etc.

Analytic Tools Feedback Software Data Visualization Reporting Tools

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Best Chameleon Alternatives for SaaS

Userpilot

MAY 12, 2024

It enables SaaS teams to leverage real-time user data to build beautiful on-brand experiences, improve user onboarding, and drive product-led growth. It enables SaaS teams to leverage real-time user data to build beautiful on-brand experiences, improve user onboarding, and drive product-led growth. Is the startup plan expensive?

Analytic Tools Feedback Software Data Visualization Embedded Analytics

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Pendo vs UserGuiding: Which is Better for Customer Feedback?

Userpilot

MAY 19, 2024

We’ve curated a list of the best tools that are trustworthy: Userpilot : best customer feedback tool for creating NPS surveys without Userpilot branding and with NPS tagging capability. You’ll also be able to view poll responses from your home dashboard by adding the poll widget.

Feedback Software

Feedback Software User Testing Customer Feedback Data Visualization

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Userpilot vs Chameleon: Which is Better for User Analysis?

Userpilot

APRIL 14, 2024

It enables SaaS teams to leverage real-time user data to build beautiful on-brand experiences, improve user onboarding, and drive product-led growth. Analytics dashboards : These include no-code reports and dashboards that you can easily build to draw meaningful insights from collected data. User profile with top event data.

Data Visualization

Data Visualization Analytic Tools Feedback Software User Testing

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10 Best Product Management Analytics Tools for SaaS Companies

Userpilot

JANUARY 31, 2024

A good product analytics tool should offer varied features for measuring customer behavior, integration options, data visualization dashboards, and automatic data capture. Analytics Dashboards for Data Visualization : Effective tools should have dashboards that present data. Mixpanel product metrics dashboard.

Data Visualization

Data Visualization Analytic Tools Feedback Software Reporting Tools

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Userpilot vs Usetiful: Which is Better for User Analysis?

Userpilot

APRIL 14, 2024

You can even group users based on their responses to in-app surveys. Analytics dashboards : These include no-code reports and dashboards that you can easily build to draw meaningful insights from collected data. The saved reports dashboard lets you view, edit, duplicate, or delete any trend and funnel reports you’ve created.

Data Visualization

Data Visualization Analytic Tools Feedback Software User Testing

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Best Heap Alternatives for SaaS

Userpilot

MAY 12, 2024

As a result, you’ll likely end up overshooting your budget, which makes Heap unsuitable for small teams and early-stage startups. With Amplitude, you can create a custom dashboard to collate multiple charts and reports on a single page. You can access this raw data on your Heap dashboard and label the most relevant events.

Data Visualization

Data Visualization Analytic Tools Feedback Software Reporting Tools

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Best Appcues Alternatives for SaaS

Userpilot

MAY 12, 2024

If you’re a startup or small business with a limited budget, you might benefit from using a tool like Userpilot that offers more value for money. It enables SaaS teams to leverage real-time user data to build beautiful on-brand experiences, improve user onboarding, and drive product-led growth. You’re on a budget. You’re on a budget.

Analytic Tools Feedback Software Data Visualization Embedded Analytics

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Best Lou Assist Alternatives for SaaS

Userpilot

MAY 12, 2024

This means that its dashboards can only show you engagement metrics for content and experiences you’ve built within the LouAssist platform rather than actual product analytics. It enables SaaS teams to leverage real-time user data to build beautiful on-brand experiences, improve user onboarding, and drive product-led growth.

Analytic Tools Feedback Software Data Visualization Embedded Analytics

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Lou Assist for User Engagement Analysis: Features, Pricing, and Review

Userpilot

FEBRUARY 26, 2024

This means that its dashboards can only show you engagement metrics for content and experiences you’ve built within the Lou Assist platform rather than actual product analytics. Lou Assist doesn’t have a dedicated behavioral analytics dashboard but it does have features and integrations that can be applied to this use case.

Data Visualization

Data Visualization Analytic Tools Feedback Software Onboarding KPIs

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Userpilot vs UserGuiding: Which is Better for User Analysis?

Userpilot

APRIL 14, 2024

Analytics dashboards : These include no-code reports and dashboards that you can easily build to draw meaningful insights from collected data. It’s also highly recommended that these dashboards have advanced segmentation filters so you can filter data for a better understanding of specific user groups.

Data Visualization

Data Visualization Analytic Tools Feedback Software User Testing

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Best Google Analytics Alternatives for SaaS

Userpilot

MAY 17, 2024

TL;DR Google Analytics is a web analytics service offered by Google that tracks and reports website traffic and mobile app traffic and events, currently as a platform inside the Google Marketing Platform brand. With Amplitude, you can create a custom dashboard to collate multiple charts and reports on a single page.

Analytic Tools Data Visualization Feedback Software Reporting Tools

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Pendo vs WalkMe: Which is Better for Customer Feedback?

Userpilot

MAY 19, 2024

We’ve curated a list of the best tools that are trustworthy: Userpilot : best customer feedback tool for creating NPS surveys without Userpilot branding and with NPS tagging capability. You’ll also be able to view poll responses from your home dashboard by adding the poll widget.

Feedback Software

Feedback Software User Testing Customer Feedback Data Visualization

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Userpilot vs Amplitude: Which is Better for User Analysis?

Userpilot

APRIL 14, 2024

Analytics dashboards : These include no-code reports and dashboards that you can easily build to draw meaningful insights from collected data. It’s also highly recommended that these dashboards have advanced segmentation filters so you can filter data for a better understanding of specific user groups.

Data Visualization

Data Visualization Analytic Tools Feedback Software User Testing

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Userpilot vs Google Analytics: Which is Better for User Analysis?

Userpilot

APRIL 14, 2024

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic and mobile app traffic and events, currently as a platform inside the Google Marketing Platform brand. Audience insights : Much like the overview dashboard, the Insights section lets you filter metrics by segment, company, and time period.

Data Visualization

Data Visualization Analytic Tools Feedback Software Reporting Tools

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Lou Assist for User Behavior Analysis: Features, Pricing, and Review

Userpilot

FEBRUARY 26, 2024

This means that its dashboards can only show you engagement metrics for content and experiences you’ve built within the Lou Assist platform rather than actual product analytics. Lou Assist doesn’t have a dedicated behavioral analytics dashboard but it does have features and integrations that can be applied to this use case.

Data Visualization

Data Visualization Analytic Tools Feedback Software Onboarding KPIs

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Best Mixpanel Alternatives for SaaS

Userpilot

MAY 12, 2024

With Amplitude, you can create a custom dashboard to collate multiple charts and reports on a single page. Google Analytics is a web analytics service offered by Google that tracks and reports website traffic and mobile app traffic and events, currently as a platform inside the Google Marketing Platform brand.

Analytic Tools Data Visualization Feedback Software Reporting Tools

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Userpilot vs Heap: Which is Better for User Analysis?

Userpilot

APRIL 14, 2024

Analytics dashboards : These include no-code reports and dashboards that you can easily build to draw meaningful insights from collected data. It’s also highly recommended that these dashboards have advanced segmentation filters so you can filter data for a better understanding of specific user groups.

Data Visualization

Data Visualization Analytic Tools Feedback Software User Testing

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Userpilot vs Product Fruits: Which is Better for User Analysis?

Userpilot

APRIL 14, 2024

You can also track how users are behaving within the app and group them accordingly. Analytics dashboards : These include no-code reports and dashboards that you can easily build to draw meaningful insights from collected data. These dashboards are automatically available without you having to set anything up.

Data Visualization

Data Visualization Analytic Tools User Testing Feedback Software

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Heap vs Amplitude vs Mixpanel for Retention Analytics

Userpilot

NOVEMBER 25, 2023

You can segment users into different groups and filter all kinds of data for each segment. Starter – Suitable for startups looking to scale their business. User segmentation – You can group users into different segments and monitor how each segment navigates your product. Analytics on Heap. Segmenting on Heap.

Data Visualization

Data Visualization Analytic Tools Feedback Software Reporting Tools

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Lou Assist for Event Tracking: Features, Pricing, and Review

Userpilot

FEBRUARY 26, 2024

This means that its dashboards can only show you engagement metrics for content and experiences you’ve built within the Lou Assist platform rather than actual product analytics. Note: Third-party integrations are only available on the Startup plan ($79/month) of Lou Assist or higher.

Data Visualization

Data Visualization Analytic Tools Feedback Software Onboarding KPIs

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Best Userlane Alternatives for SaaS

Userpilot

MAY 12, 2024

Budget Constraints : While Userlane offers a plethora of features suitable for established enterprises or growing companies, it might be beyond the reach of early-stage startups with limited funds. If you have an eye for aesthetic and unique branding elements might find the platform limiting.

Analytic Tools Feedback Software Data Visualization Embedded Analytics

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UserGuiding vs Chameleon: Which is Better for No-Code Growth?

Userpilot

MARCH 16, 2024

It enables SaaS teams to leverage real-time user data to build beautiful on-brand experiences, improve user onboarding, and drive product-led growth. All analytics are only calculated and refreshed once every 10 minutes, so you’ll need to wait for dashboards to be updated before checking metrics. Language localization.

Analytic Tools Data Visualization Feedback Software Software Review

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Top 6 Churn Management Software To Improve Customer Retention in SaaS

Userpilot

JANUARY 16, 2023

Our platform automatically calculates the results—a glance at the dashboard will show you the percentage of promoters, passives, and detractors. Userpilot’s NPS dashboard. You can customize the resource center to suit your brand and also add as many elements as you want—videos, help docs, chat, etc. Mixpanel dashboard.

Analytic Tools Feedback Software Data Visualization Software Review

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Heap for User Analytics: Features, Pricing, and Review

Userpilot

MARCH 14, 2024

As a result, you’ll likely end up overshooting your budget, which makes Heap unsuitable for small teams and early-stage startups. You can segment users into different groups and filter all kinds of data for each segment. Heap lets you segment users into different groups based on their actions and properties. Analytics on Heap.

Data Visualization

Data Visualization Analytic Tools Technical Review Onboarding KPIs

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Userpilot vs Mixpanel: Which is Better for User Analysis?

Userpilot

APRIL 14, 2024

Analytics dashboards : These include no-code reports and dashboards that you can easily build to draw meaningful insights from collected data. It’s also highly recommended that these dashboards have advanced segmentation filters so you can filter data for a better understanding of specific user groups.

Data Visualization

Data Visualization Analytic Tools Feedback Software User Testing

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Best Product Fruits Alternatives for SaaS

Userpilot

MAY 12, 2024

Moreover, its affordability makes it an appealing choice for budget-conscious small startups. Segmentation : Create unique experiences for different types of users and show tailored content to separate user groups. or dashboards to track your core onboarding metrics i.e. activation , stickiness , drop-offs , etc.

Analytic Tools Feedback Software Research Software Data Visualization

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Lou Assist for Customer Satisfaction: Features, Pricing, and Review

Userpilot

FEBRUARY 26, 2024

This means that its dashboards can only show you engagement metrics for content and experiences you’ve built within the Lou Assist platform rather than actual product analytics. Lou Assist features for customer satisfaction The customer experience (CX) is a combination of all the interactions a user has with your product and brand.

Data Visualization

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools

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Pendo vs Chameleon: Which is Better for No-Code Growth?

Userpilot

MARCH 16, 2024

It enables SaaS teams to leverage real-time user data to build beautiful on-brand experiences, improve user onboarding, and drive product-led growth. Pendo lets you monitor core metrics through your home dashboard, track adoption rates on an individual feature level, and divide data by different product areas if you upgrade your plan.

Analytic Tools Data Visualization Feedback Software Software Review

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Userpilot vs Chameleon: Which Is Best for Your SaaS?

Userpilot

FEBRUARY 14, 2024

It enables SaaS teams to leverage real-time user data to build beautiful on-brand experiences, improve user onboarding, and drive product-led growth. It enables SaaS teams to leverage real-time user data to build beautiful on-brand experiences, improve user onboarding, and drive product-led growth. What is Chameleon?

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Userpilot for User Analytics: Features, Pricing, and Review

Userpilot

MARCH 14, 2024

Here’s an overview of Userpilot’s analytics features: Users dashboard : Userpilot’s users dashboard gives you an overview of all user data in one place. Audience insights : Much like the overview dashboard, the Insights section lets you filter metrics by segment, company, and time period.

Data Visualization

Data Visualization Analytic Tools Onboarding KPIs Feedback Software

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Userpilot for Churn Analytics: Features, Pricing, and Review

Userpilot

MARCH 14, 2024

Customer segmentation – so you can segment your customers based on their tendency to churn, behavior, preferences, allowing for personalized outreach and focused initiatives for each group. In-app communication – to deliver personalized experiences such as in-app messages, chatbot, live chats, etc., for addressing potential churn.

Data Visualization

Data Visualization Analytic Tools Onboarding KPIs Feedback Software