The support leader’s guide to proactive support: Provide help before it’s needed
Intercom, Inc.
MARCH 16, 2021
This is costly not just for your team’s bandwidth and budget – but also for your customers’ satisfaction and overall perception of your brand. “You’ll know the exact questions to address in your help content and the precise words to use – your customers’ words” One of the best ways to do this is create a feedback message.
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