Userpilot

JANUARY 12, 2023

After-hours support also sets you apart from competitors, allows you to reach global markets, and helps you build a positive brand reputation. To provide after-hours support, start by building a self-service knowledge base. Establish a strong brand reputation. Userpilot’s in-app knowledge base. Case studies.

Embedded Analytics 86

Embedded Analytics Customer Experience Customer Satisfaction Software Review 86

Userpilot

MARCH 29, 2024

Use social proof to build brand authority. Book a demo now to begin. Try Userpilot and Take Your Product Experience to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is a conversion funnel leak? For example, imagine multiple users signed up for your demo through various campaigns tracked by UTM parameters.

Data Visualization 95

Data Visualization User Testing Analytic Tools Feedback Software 95

Userpilot

MAY 2, 2024

Offer personalized product demos to help trial users experience the full value. Provide self-service support resources like knowledge bases and chatbots for 24/7 assistance. Book the demo! As they become brand advocates, they promote your product via WOM, which is by far the most effective marketing channel.

Data Visualization 88

Data Visualization User Testing Customer Feedback Analytic Tools 88

Userpilot

FEBRUARY 25, 2024

Analyzing user behavior can help you understand how users perceive your product and brand. Book a Userpilot demo to find out how you can enhance your in-app experiences to keep up with the behavior trends for 2024. 60% of consumers say they’ve purchased from a particular brand solely based on its services.

Analytic Tools 96

Analytic Tools Data Visualization User Testing Reporting Tools 96

Userpilot

MAY 2, 2024

Quality customer support and training equip users with the knowledge to overcome challenges and leverage the product’s full capabilities. Self-service resources like knowledge bases and chatbots provide 24/7 assistance and reduce the time needed to solve issues. Like walkthroughs , tooltips, tutorials, or demos.

Onboarding KPIs 75

Onboarding KPIs Customer Experience Feedback Software Analytic Tools 75

Userpilot

JANUARY 14, 2023

Creating step-by-step guides and knowledge base content of different formats to guide users around specific tasks and problems. Creating webinars and offering live training demos to help users tackle specific problems or use cases. Create a knowledge base with different modules.

Customer Experience 96

Customer Experience Feedback Software Education Customer Feedback 96

Userpilot

APRIL 11, 2023

Creating a robust knowledge base to provide 24/7 support that exceeds customer expectations. Book a demo to learn how it works. Factors influencing customer retention rates Only reasonably satisfied customers willingly stick with a brand over any period. How do you measure customer retention rate? Consider a few.

Feedback Software 95

Feedback Software Analytic Tools Data Visualization User Testing 95

Userpilot

NOVEMBER 1, 2022

Trust leads to better retention and brand loyalty. Some prefer getting help by turning to a self-serve knowledge base, whereas others want to talk to your team directly. Build a robust self-serve knowledge base that has a mix of helpful content, including videos and written guides. Another easy way to personalize?

Data Visualization 93

Data Visualization Feedback Software Analytic Tools Research Software 93

Userpilot

SEPTEMBER 19, 2023

Self-serve resources include chatbots, knowledge bases, FAQs, in-app guides, walkthroughs, video tutorials, etc. Usetiful : Best to build knowledge bases. The option to customize your self-serve portals to match your brand’s branding, i.e., color palette, style, and fonts.

Customer Experience 52

Customer Experience Customer Satisfaction Education Branding 52

Userpilot

MARCH 21, 2024

Diversifying acquisition channels based on customer research to reach potential customers where they are. Offering a free trial or demo to showcase product value and encourage sign-ups. Try Userpilot and Take Your Product Experience to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is the customer activity cycle?

User Testing 97

User Testing Analytic Tools Research Software Feedback Software 97

Userpilot

NOVEMBER 20, 2022

Real-time customer engagement is when a customer interacts with your brand actively with back-and-forth feedback. Engaging customers in real time has many benefits, including competitive advantage, better marketing performance, improved brand loyalty, customer retention , and easier time closing sales. LiveAgent’s website. Wrapping up.

Customer Experience 96

Customer Experience Feedback Software Analytic Tools User Testing 96

Userpilot

JULY 11, 2022

Good customer service can help you improve customer retention , drive brand loyalty and increase sales. Userpilot is a code-free solution that allows you to create in-app guidance and in-app knowledge bases to provide self-support and enhance the customer experience. Drive brand loyalty. Get a demo to get started!

Reporting Tools 96

Reporting Tools Feedback Software Customer Experience User Testing 96

Userpilot

JANUARY 30, 2023

Becoming aware of the product's existence through branding and marketing campaigns. Here are real-life product adoption examples from successful companies for each stage: Using social media ads to expand brand awareness, like Slack. Providing self-service support with an in-app knowledge base , like Miro. Evaluation.

User Testing 87

User Testing Feedback Software Research Software Onboarding KPIs 87

Userpilot

APRIL 26, 2022

Pendo doesn’t come with Live Chat and Knowledge Base options. Get a Userpilot demo and start offering self-service support in-app without having to code a Resource Center. You could add multiple content types and group them however you like: Integrate your knowledge base. Brand personalization.

Embedded Analytics 94

Embedded Analytics Analytic Tools Feedback Software Data Visualization 94

Userpilot

OCTOBER 2, 2023

Use generative research methods to determine what content types users favor in knowledge bases. Book a demo to find out more. Knowledge base content improvement The knowledge base is the primary touchpoint for users seeking guidance, answers, and deeper understanding. What is generative research?

User Testing 103

User Testing Product Research Research Software Feedback Software 103

Userpilot

JANUARY 12, 2023

How to improve user engagement in SaaS: Use live demos to showcase your product. Book a demo to see it in action! Engaged users help to: Increase your base of loyal customers : A loyal user is someone who sticks to your brand no matter what. Use live demos to showcase your product. Userpilot ‘s demo page.

Feedback Software 95

Feedback Software Analytic Tools Customer Experience Customer Feedback 95

Userpilot

OCTOBER 17, 2023

Brand mentions to learn about user’s preferences, honest dislikes, and suggestions for improvement. Why not book a Userpilot demo to see how you can upgrade your customer research game? Customer insights are deep interpretations of customer’s actions, preferences, and needs based on a wide set of user data.

Data Visualization 83

Data Visualization Analytic Tools Feedback Software Research Software 83

Userpilot

JULY 31, 2023

HappyFox serves as the best alternative to traditional help desk software, offering features like multichannel support, a ticketing system, and a knowledge base. To see how Userpilot could replace Intercom, book the demo! Before you commit to any of them, you can book a live demo and try it out for free for 14 days.

Analytic Tools 82

Analytic Tools Feedback Software Reporting Tools Data Visualization 82

Userpilot

MAY 25, 2022

Applying knowledge base structure best practices can help users get answers faster in a self-service world. An effective knowledge base will: streamline the onboarding process. This article outlines the best practices for creating an ideal knowledge base structure. What is a SaaS knowledge base?

Analytic Tools 101

Analytic Tools Feedback Software Data Visualization Reporting Tools 101

Userpilot

APRIL 18, 2023

In SaaS, customer success is needed to ensure that your customers achieve their desired outcomes with your product and become loyal advocates for your brand. Invite users to join a live demo to experience your product’s value. So why not get a Userpilot demo to improve customer success without coding? The Aha moment.

Feedback Software 93

Feedback Software Analytic Tools Customer Experience User Testing 93

Userpilot

OCTOBER 20, 2023

However, sentiment analysis takes things a step further to get a clearer view of your brand reputation in the eyes of multiple customer segments. TL;DR Sentiment analysis helps you monitor the opinions, emotions, and feelings (sentiment) of customers towards your product or brand. Get your free Userpilot demo today!

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Customer Satisfaction 52

Userpilot

APRIL 29, 2024

To get started with Userpilot today, book a demo call right away. Try Userpilot and Take Your Customer Success to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is a SaaS renewal process? Then book a demo with Userpilot and we will show you how! Instead, invest in a self-serve support process.

Feedback Software 79

Feedback Software Onboarding KPIs Data Visualization Customer Feedback 79

Userpilot

JUNE 27, 2022

There are seven common channels for developer marketing: in-app guidance , in-app knowledge bases , blog posts, tech events, Stack Overflow forum, Slack, and Hacker News. The following are two examples of developer marketing: Stripe makes its knowledge base easily accessible to developers. In-app knowledge bases.

Weak Development Team 52

Weak Development Team Development Marketing User Testing 52

Userpilot

SEPTEMBER 12, 2022

Customer touchpoints are all customer interactions with your brand — direct and indirect. Every customer touchpoint factors into brand perception and, therefore, impacts revenue so it’s critical to track them. Customer touchpoints imply all customer interactions with your brand — direct and indirect. Acquisition. Activation.

Analytic Tools 94

Analytic Tools Feedback Software User Testing Customer Experience 94

Userpilot

NOVEMBER 22, 2022

This process can take many forms, including webinars, interactive guides, blogs, or knowledge bases. You can put your educational materials in a knowledge base for your users to access at any time. A knowledge base consists of a collection of resources that helps answer your customers’ questions.

Education 90

Education User Testing Customer Feedback Customer Experience 90

Userpilot

NOVEMBER 28, 2022

Different types of interactive guides include interactive walkthroughs and product demos /video tutorials. The traditional self-service solution is to build a knowledge base users can access when confused. Product demos and video tutorials. Create interactive guides and flows customized to your brand identity.

Feedback Software 93

Feedback Software Customer Experience Analytic Tools Embedded Analytics 93

Userpilot

JULY 21, 2022

Many brands have great products but what makes you stand out from the competition is customer experience (CX). Userpilot is a code-free solution that allows you to create in-app guidance and in-app knowledge bases to provide self-support and enhance the customer experience. Keep reading! What is customer experience (CX) in SaaS?

Feedback Software 86

Feedback Software Reporting Tools Customer Experience Data Visualization 86

Userpilot

JUNE 29, 2023

Knowledge base. Importantly, it can also help you create common terms of reference and start building a clear brand identity. Write and publish the technical documents Don’t skimp on the detail when it comes to sharing technical knowledge. You can easily search from the knowledge base within the resource center.

Document 85

Document Analytic Tools Feedback Software User Testing 85

Userpilot

MAY 22, 2023

TL;DR Customer loyalty is a measure of a customer’s willingness to continue doing business with your brand. As you build customer loyalty around your brand, you improve your customer retention rate , grow the customer’s lifetime value , and, ultimately, grow your income. Loyal customers are die-hard fans of your brand.

Customer Experience 75

Customer Experience User Testing Feedback Software Customer Feedback 75

Userpilot

MARCH 27, 2023

Sending an NPS survey after a customer service interaction to rate your support agent’s effectiveness, and the quality of your customer service process, and find common problems you can address in your knowledge base. Customizing NPS survey designs to match the brand design and blend well with the product’s UI.

Product Research 89

Product Research Feedback Software Customer Experience Data Visualization 89

Userpilot

DECEMBER 3, 2022

With CLM, you gain customer insights into customer behavior, needs, and preferences to create better customer experiences , remove product friction to manage customer churn, and maximize customer lifetime value (CLV) by retaining customers and turning them into brand advocates. Use live demos to showcase your product.

Feedback Software 92

Feedback Software Analytic Tools Data Visualization Customer Feedback 92

Userpilot

NOVEMBER 19, 2022

The 10 key customer service KPIs are Customer Satisfaction Score, Customer Effort Score, First Response Time, First Contact Resolution Time, Net Promoter Score , the volume of support tickets, number of Resolved Tickets, tickets volume per channel, cost per conversation, and knowledge base views. Knowledge base views.

Onboarding KPIs 92

Onboarding KPIs Data Visualization Reporting Tools Customer Experience 92

Userpilot

OCTOBER 10, 2022

Helping you create a powerful in-app help center with FAQs, chat support, search functionality, and a knowledge base. Book a demo today to learn more about how Userpilot improves your product marketing strategy. Traditional marketing aims to create brand awareness, drive demand, and attract more customers.

Feedback Software 90

Feedback Software Research Software Product Research User Testing 90

Userpilot

NOVEMBER 9, 2023

Instead of using a simple satisfied-or-not format, these levels of satisfaction allow you to get more detailed data on how users perceive your brand and find ways to improve customer retention. Calculated based on a quantitative survey, NPS is the number of brand promoters your brand has over the number of detractors.

Customer Satisfaction 90

Customer Satisfaction User Testing Customer Feedback Feedback Software 90

Userpilot

FEBRUARY 3, 2023

Create a self-serve knowledge base to ensure customers have unlimited access to the educational and support resources they need. Effective strategies for tertiary onboarding: Introduce users to brand-new features. Besides, as your user base grows, support requests increase and so do wait times.

Onboarding KPIs 95

Onboarding KPIs Customer Experience User Testing Customer Feedback 95

Userpilot

MARCH 23, 2023

Toggle leverages progressive onboarding to give its users the freedom to explore and control how many guides they’ll consume based on their individual needs and schedule. Grammarly, where you can take a quick tour around a demo document and be free to experiment with the app to see how it works. What is contextual onboarding?

User Testing 74

User Testing Customer Experience Data Visualization Demo 74

Userpilot

NOVEMBER 30, 2022

Have you ever wondered why companies invest so much time and effort into their customer service knowledge base? In this article, we’re going to go over all the benefits, best practices, and software that you need to make a world-class self-serve knowledge base ! What is a customer service knowledge base?

Feedback Software 88

Feedback Software Analytic Tools Reporting Tools Data Visualization 88