Userpilot

JULY 9, 2023

If you’re a UX designer or product manager wondering how to deliver a better product in terms of usability and user experience, this is the article for you. Start improving user experience and usability with user research. How do usability and user experience differ? Let’s get right to it!

User Testing 97

User Testing Product Research Customer Experience User Experience 97

Userpilot

JANUARY 15, 2024

Looking for some good UX writing examples that inspire you to create your copy? In this article, we’ve compiled 14 great examples of product copy and a few best practices UX writers should follow to achieve similar results. Develop a brand voice that resonates with users. We’ve got you covered!

UX 104

UX Customer Experience User Testing User Friction 104

Userpilot

DECEMBER 22, 2023

TL;DR UX microcopy is the small snippets of text in the UI that help users interact effectively with the app or website. A few common examples of microcopy in UX include CTAs, error messages, placeholders, in-app guidance and new feature announcements , and confirmation messages. For example, run A/B and usability tests.

Analytic Tools 105

Analytic Tools Feedback Software UX Data Visualization 105

Userpilot

MAY 18, 2023

UX deals with a user's interactions with specific aspects of your product, while CX is broader and covers all customer engagements with your brand. TL;DR The user experience (UX) is the sum of a user's thoughts, impressions, and feelings as they interact with specific aspects of your product.

Customer Experience 98

Customer Experience User Testing Analytic Tools Feedback Software 98

Userpilot

FEBRUARY 25, 2024

Funnel analysis examples can help product managers find the missing puzzle pieces to improve user journeys. TL;DR Funnel analysis helps map out all the steps website visitors and in-app users take to achieve conversion goals , like signing up for your tool or completing the onboarding process. Example of a user journey map.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

SEPTEMBER 23, 2022

Since an excellent UI design leads to improved customer satisfaction , more and more customers will become brand advocates , sharing their positive experiences with their peers. One way to minimize perceived complexity is by personalizing the product experience. Improving screen complexity also increases retention and loyalty.

Customer Experience 97

Customer Experience User Testing User Experience Data Visualization 97

Userpilot

APRIL 25, 2024

Importantly, market research plays a pivotal role in measuring and enhancing customer satisfaction and loyalty, which are critical for understanding key demographics, improving user experience, designing better products, and driving customer retention. It evaluates past strategies and gauges the potential success of new offerings.

Research Software 52

Research Software User Testing Data Visualization Market Research 52

Userpilot

OCTOBER 17, 2023

That said, let’s go over what type of data you can collect and explore some customer insights examples you can learn from. Behavioral data to spot trends, opportunities, and pain points so you can address areas of friction and craft a more seamless user experience. How to collect customer behavioral data?

Data Visualization 103

Data Visualization Analytic Tools Feedback Software Research Software 103

Userpilot

OCTOBER 1, 2022

Notification UX is critical for the success of your communication strategy and customer experience. In fact, a bad notification user experience can ruin the whole product for the user and even cause churn. Let users have more granular control over your app’s notifications. What are notifications?

Customer Experience 98

Customer Experience User Testing User Experience Customer Feedback 98

Userpilot

FEBRUARY 15, 2023

In this article, we’re going to explore the difference between good and bad friction, and then unpack several examples of where introducing good friction into the product can help enhance the experience and increase product adoption. Postfity adds a welcome message to gather data and use it to help frame the user experience.

Product Research 98

Product Research Customer Experience User Friction Data Visualization 98

freshtrax

APRIL 24, 2023

Formerly based in San Francisco, the US interactive store and brand, b8ta, has disappeared from its home market. Perhaps it was a better fit with Japanese business practices, user experience, and consumer purchasing patterns than in its home country of the United States.” However, the Lawson brand disappeared from the U.S.

Branding 98

Branding Marketing User Testing Naming 98

Userpilot

JUNE 8, 2022

How can you tell if your product is resonating with users? Brand monitoring is a crucial part of any product’s development process. What is brand monitoring? Brand monitoring is the tasks and activities you do that help you track and monitor what people say about your product and brand across multiple channels.

Customer Feedback 105

Customer Feedback User Testing Feedback Software Branding 105

freshtrax

APRIL 24, 2023

Formerly based in San Francisco, the US interactive store and brand, b8ta, has disappeared from its home market. Perhaps it was a better fit with Japanese business practices, user experience, and consumer purchasing patterns than in its home country of the United States.” However, the Lawson brand disappeared from the U.S.

Branding 94

Branding Marketing User Testing Naming 94

UX Studio: Product Management

AUGUST 1, 2021

Of course, your goal is to get more and more users and engage them with your application. But how can the user experience of your product help? How can you measure if your users are engaged? How can you measure user experience? They represent a product’s user experience, which is hard to quantify.

Data Visualization 132

Data Visualization Customer Feedback Customer Experience User Experience 132

Userpilot

MAY 14, 2023

Customer feedback is any information a customer provides about their experience with your product or service. The feedback insights let you know exactly what your customer needs and expects from your brand. It serves as a guide for continuously improving the customer experience, especially when the feedback is negative.

Feedback Software 98

Feedback Software User Testing Customer Feedback Analytic Tools 98

Product Innovation Educators

MAY 15, 2023

What a community can do for your product – for product managers Today we are talking about building a community for a brand or product. What can a community do for a brand or product? She is a community strategist who designs and implements communities for brands. Another example is the Spotify community.

Branding 95

Branding User Testing Customer Experience Customer Feedback 95

Userpilot

JULY 14, 2023

In this article, we’ll cover: What makes a bad customer experience? Ten examples of bad customer service to avoid. And eight ways to create an experience that makes users stay. TL;DR A bad customer experience doesn’t meet customer expectations. Here are ten examples you must avoid. #1:

Feedback Software 96

Feedback Software Customer Experience User Testing Customer Feedback 96

Userpilot

MARCH 23, 2023

Contextual onboarding is the best way to keep users engaged with your product. But what are some contextual onboarding examples that could inspire you to implement it? Implementing a contextual onboarding process is beneficial to shortening Time to Value, reducing friction, increasing engagement rates, and improving user retention.

User Testing 96

User Testing Customer Experience Data Visualization Demo 96

The Product Coalition

OCTOBER 26, 2020

That’s undeniable that a stand-out user interface and convenient user experience help sell products. When looking at the beautiful design, we often don’t even know who has created such a smooth digital experience. For example, Eleken has entered the List of the Top Ukraine User Experience (UX) Agencies on Clutch.

Customer Experience 92

Customer Experience Research Software User Experience User Testing 92

Userpilot

FEBRUARY 7, 2023

In this article, we’re going to dive deep into the types of in-app messaging, five best practices, and four real-world examples from successful SaaS brands. Push notifications are used to get inactive users re-engaged while in-app messages educate active users to boost retention. Let’s get right into it!

Feedback Software 98

Feedback Software Analytic Tools Customer Experience User Testing 98

Userpilot

AUGUST 15, 2022

Examples of micro goals include understanding your audience, determining your product proposition and messaging , and improving your PQL conversion rate. Examples of macro goals include increasing product adoption , reducing churn, and product internationalization. Micro goals examples. Micro vs macro goals.

Product Marketing 98

Product Marketing Feedback Software User Testing Marketing 98

Userpilot

MARCH 23, 2023

It saves you time, ensures consistency, and enables easy customization to fit your unique needs and branding. Identify promoters and turn them into brand advocates : NPS surveys help you pinpoint your most loyal enthusiasts and make them proud brand ambassadors. ” Asking if your product truly met their needs.

Product Research 98

Product Research User Testing Feedback Software Customer Feedback 98

Userpilot

JANUARY 29, 2023

What do good product experience examples have in common? They drive up customer loyalty and retention, turning customers into avid brand ambassadors. In the era of unprecedented customer power, good customer experience is the key to successful product growth. This article considers what product experience is.

Analytic Tools 98

Analytic Tools Feedback Software Customer Experience Data Visualization 98

Userpilot

OCTOBER 21, 2022

Looking for customer relationship management examples to inspire your brand? This article shows you eight examples and lessons to learn from each. The impact of customer relationship management on your business: More user engagement. Improved customer experience (CX). Personalized customer experiences.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Userpilot

MAY 10, 2023

Artificial intelligence is revolutionizing our everyday lives, and marketing is no different, with several examples of AI in marketing today. It shines a spotlight on: Famous marketing brands that have integrated AI technology. Examples of AI in marketing abound all around us today. Marketing AI best practices.

Data Visualization 90

Data Visualization Analytic Tools Artificial Inteligence Customer Experience 90

Userpilot

SEPTEMBER 21, 2022

This post discusses what it takes to create good product feedback forms and examples of great ones that you can use as inspiration when building your own. A product feedback form lets you gather user feedback about your product. Gather feedback on product user satisfaction so you can find ways to improve customer loyalty.

Feedback Software 98

Feedback Software User Testing Customer Feedback Analytic Tools 98

Userpilot

JUNE 7, 2023

Feature request survey to understand users’ needs regarding your product. Customer effort score survey to understand the user experience with specific features. Few examples of questions to ask in a feature feedback survey: Rate your experience with [Feature] How can we further improve [Feature]?

User Testing 98

User Testing Customer Feedback Product Research Feedback Software 98

Userpilot

JUNE 7, 2023

This article shows you different types of CES survey templates and examples of questions to include in them. Map the user journey and define the touchpoints you want to collect feedback at: these could be after using a feature for the first time or interacting with your customer support team. Customize the template to match your brand.

Customer Experience 96

Customer Experience Product Research Customer Feedback Data Visualization 96

Mind the Product

JANUARY 4, 2018

But there is the opportunity to connect with millennials in the communication of your product and brand. So for anyone who wants to connect with millennials, or is even just thinking about how they can build a better digital product, here are some tips to help your brand through User Experience (UX) design.

User Testing 112

User Testing Customer Experience User Experience Customer Feedback 112

Userpilot

OCTOBER 4, 2022

Looking for some customer retention examples to inspire your strategy? In this article, we handpicked retention examples from some of the most successful SaaS companies in the world. Examples of customer retention from inspiring brands: Slack uses a simple onboarding process to engage customers and drive product activation.

Feedback Software 98

Feedback Software Customer Experience Customer Feedback Data Visualization 98

Userpilot

SEPTEMBER 12, 2022

So let’s dive into details and learn from examples of what customer touchpoints are. Customer touchpoints are all customer interactions with your brand — direct and indirect. Every customer touchpoint factors into brand perception and, therefore, impacts revenue so it’s critical to track them. Acquisition. Activation.

Analytic Tools 98

Analytic Tools Feedback Software User Testing Customer Experience 98

Userpilot

JUNE 9, 2023

Userpilot allows advanced customer segmentation and lets you use a variety of onboarding tools to personalize user experience. Segmenting onboarding messages refers to segmenting users based on specific attributes and sending contextual and personalized onboarding messages to each segment. Segment power users.

Messaging 94

Messaging Feedback Software Product Research Customer Feedback 94

Userpilot

AUGUST 14, 2023

In this article, we’ll go over different survey types and examples, as well as provide some ready-to-use templates you can use right away with Userpilot. This way, you watch over the satisfaction levels across the customer journey and spot stages where users are experiencing friction. Example of a CSAT survey.

Product Research 97

Product Research Data Visualization Analytic Tools Feedback Software 97

Userpilot

MARCH 27, 2023

In this article, we’ll dive into the different types of NPS surveys, the best timing for each, and provide examples to help you receive healthy response rates. Relational NPS surveys measure customer satisfaction after establishing a relationship with customers and are run continuously to keep tabs on your user base sentiment.

Product Research 98

Product Research Feedback Software Customer Experience Data Visualization 98

Userpilot

JANUARY 30, 2023

Product adoption is crucial for the success of SaaS companies because it secures users to be long-term customers. But what are some product adoption examples you can learn from? That's why we've compiled multiple examples of successful companies nailing product adoption across the entire user journey.

User Testing 98

User Testing Feedback Software Research Software Onboarding KPIs 98

Userpilot

FEBRUARY 4, 2023

In this article, we’re going to show you how optimizing the customer experience can create a more personal connection that leads to repeat customers! TL;DR “Wowed” customers are more likely to be loyal to your brand and make additional purchases in the future. Users are fast to form opinions on brands and slow to change them.

User Testing 97

User Testing Customer Experience Customer Feedback Feedback Software 97

Mind the Product

DECEMBER 17, 2018

As a consequence, the majority of the best practices and principles of a good user experience that we’ve become used to need to be redefined, if used at all. Improving the user experience provides customers the solution to their problems with as little friction as possible. For example: Prompt: What time works for you?

Customer Experience 121

Customer Experience User Experience User Testing Technical Review 121