Userpilot

MARCH 13, 2023

Any savvy SaaS owner or product manager should have a roster of product survey questions to draw from when gathering valuable data. What better way to gather customer feedback ? TL;DR A product survey is a tool used by companies to gain valuable insights from customers in a structured way. No two surveys will be the same.

Product Research 98

Product Research Customer Feedback User Testing Customer Experience 98

Alchemer Mobile

MARCH 9, 2022

Frankly, the answer to that question is this: For most brands, customer retention is a nut they still haven’t cracked. Most brands today may think they build products around their customers, but in reality, our data shows they only hear from less than 1% of their customer base, which we call the “vocal minority.”

Customer Feedback 264

Customer Feedback User Testing Customer Experience Data Visualization 264

Userpilot

MARCH 23, 2022

Is there such a thing as NPS survey best practices? There’s much more to NPS than sending users a customer feedback survey. In this article, I’ll briefly go over what Net Promoter Score (NPS) survey is and how to calculate it. Two questions are ideal in an NPS survey. How do I write a good NPS survey?

Product Research 98

Product Research Feedback Software Analytic Tools Research Software 98

Alchemer Mobile

DECEMBER 8, 2022

Ideally, the Love Percent is also a metric that can be tracked over time and over version history to gauge how incremental updates to the app impact the customer’s experience or used as a segmentation tool to message fans and critics in a different manner. When someone gives feedback (whether negative or positive), it’s critical to follow up.

Customer Feedback 246

Customer Feedback User Testing Data Visualization Customer Experience 246

Userpilot

NOVEMBER 28, 2022

You can automate feedback collection at different stages of the user journey, close the feedback loop , and trigger personalized experience flows based on user feedback. On the other hand, automated customer feedback is straightforward to set up. Why should you automate customer feedback collection?

User Testing 98

User Testing Feedback Software Customer Feedback Data Visualization 98

Userpilot

MAY 31, 2023

Wondering how to unlock the full potential of your survey data and if survey data analysis will be of any help? The sheer volume of data generated can quickly become overwhelming, and this is where survey data analysis can help you. Sending surveys to specific user segments.

Data Visualization 98

Data Visualization Feedback Software Customer Feedback User Testing 98

Userpilot

AUGUST 29, 2022

Customer sentiment is how your customers feel about your products, services, and or your brand in general. These are the emotions that your brand evokes, and they can be positive, negative, or neutral. Use onboarding surveys to measure customer satisfaction, optimize it, and improve the initial stages of the customer journey.

Feedback Software 98

Feedback Software Customer Experience Customer Feedback Product Research 98

Alchemer Mobile

DECEMBER 21, 2022

The concept of retargeting mobile customers is not a new idea by any means, but few brands practice it successfully. Truly powerful mobile customer engagement comes from hyper-specific brand interactions. Communicating with both through the same message does neither group any good. Let’s jump right in.

User Testing 130

User Testing Customer Feedback Feedback Software Product Research 130

Userpilot

MARCH 29, 2023

Unlike customer satisfaction surveys , NPS indicates customer loyalty and brand sentiment in the long run. The best time to run a survey is after meaningful transactions with your shop. If you don’t have enough responses from your NPS survey, focus on closing the feedback loop.

Product Research 94

Product Research Customer Feedback Customer Experience Onboarding KPIs 94

Alchemer Mobile

MAY 19, 2020

Many brands today may think they build customer-centric products based on feedback from a majority, but they couldn’t be further from the truth. In reality, our data shows that brands only hear from less than one percent of their customer base , which we call the “vocal minority.”.

Feedback Software 147

Feedback Software Product Research User Testing Feedback Loop 147

Userpilot

JANUARY 22, 2024

To create a go-to-market strategy, you’ll need to identify your target market, craft your value proposition , master your product’s strategic positioning and messaging , and decide on your marketing channels. It provides a flexible foundation for growth, creating a feedback loop that encourages continuous improvement.

Feedback Software 105

Feedback Software Research Software Analytic Tools Product Research 105

Userpilot

MAY 2, 2024

An omnichannel engagement strategy ensures consistency across all customer touchpoints for a seamless brand experience. Userpilot is a product growth platform with analytics, feedback, and engagement features. To personalize customer experiences, use welcome surveys to segment users based on their JTBDs. A welcome survey.

Onboarding KPIs 111

Onboarding KPIs Customer Experience Feedback Software Analytic Tools 111

Userpilot

AUGUST 20, 2022

But in the end, customers who love your brand are the ones who: Engage with your product. So how do you encourage customers to love your brand? Customer love is the emotional connection between customers and your brand. Customer love can be measured by: Sending NPS surveys to identify promoters and detractors.

Feedback Software 98

Feedback Software Customer Experience Customer Feedback User Testing 98

Userpilot

APRIL 22, 2024

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. Using targeted in-app messages to guide users through key features effectively. Sending in-app surveys to gather relevant feedback and iterate your strategy.

Analytic Tools 99

Analytic Tools Feedback Software Research Software Customer Experience 99

Userpilot

SEPTEMBER 12, 2022

Satisfied customers won’t complain or cause any trouble but are also less likely to promote you, engage with your content, or respond to your surveys without incentives. Collect active and passive feedback from your app, implement it, and communicate it to close the feedback loop. That’s why you need to delight them.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience User Testing 98

Userpilot

OCTOBER 13, 2022

Close the feedback loop by acknowledging your users’ feature requests. Slack uses a survey feedback form asking two questions. Postify incentivizes customer insights collection to get more feedback. Leadpages shows a churn survey to prevent customers from canceling their accounts.

Feedback Software 98

Feedback Software Customer Feedback User Testing Product Research 98

Userpilot

FEBRUARY 28, 2023

TL;DR Customer feedback is all the insights and opinions you get from users about their customer journey experience and interactions with your product. Active feedback is intentionally solicited from users, for example through interviews or surveys, while passive feedback is provided by users at times and places that are convenient to them.

User Testing 98

User Testing Customer Feedback Feedback Software Product Research 98

Userpilot

AUGUST 5, 2023

There are 3 types of NPS survey responses: Promoters give a score of 9 – 10 and are likely to advocate for your products to others passionately. You can identify NPS passives by: Triggering in-app NPS surveys at important touchpoints to gather valuable customer feedback and discover passive customers.

Data Visualization 98

Data Visualization Feedback Software Product Research Analytic Tools 98

Userpilot

JULY 11, 2022

Good customer service can help you improve customer retention , drive brand loyalty and increase sales. Interact with customers through in-app messaging and offer contextual help. Ask for feedback and understand what needs to be improved. Always close the feedback loop and keep customers updated. Increase revenue.

Reporting Tools 98

Reporting Tools Feedback Software Customer Experience User Testing 98

Userpilot

JANUARY 26, 2023

TL;DR Real-time customer feedback is about capturing the sentiment, opinion, and behavior of customers at the time of their experience or immediately after an interaction. It can be collected through various methods, such as in-app surveys, email surveys, feedback widgets, and live chat.

Feedback Software 98

Feedback Software Customer Feedback Customer Experience User Testing 98

Intercom, Inc.

MARCH 16, 2021

This is costly not just for your team’s bandwidth and budget – but also for your customers’ satisfaction and overall perception of your brand. With all of these powerful benefits, it’s no surprise that a survey we ran with almost 600 support leaders revealed that 78% of support leaders want to move to a more proactive support approach.

Data Visualization 201

Data Visualization Onboarding KPIs User Friction Product Research 201

Userpilot

AUGUST 26, 2022

User feedback enables you to collect responses from users who can provide unique insights on how to improve your product. Show your surveys to the most appropriate segments during the right times to get highly contextual feedback. Use the winning variant to improve the conversion rates of your surveys.

Feedback Software 97

Feedback Software Customer Feedback User Testing Analytic Tools 97

Userpilot

JULY 29, 2021

The best customer engagement solutions include custom onboarding experiences , gamification , in-app guides , contextual communication, and feedback loops. You can implement contextual communication using modals , checklists , tooltips , and micro surveys. Whatever message you send your users needs to be contextual.

Feedback Software 98

Feedback Software Analytic Tools Reporting Tools Customer Communications 98

Userpilot

APRIL 18, 2023

In SaaS, customer success is needed to ensure that your customers achieve their desired outcomes with your product and become loyal advocates for your brand. Here are 15 customer success tactics: Learn about your customers with welcome surveys. Gather customer feedback to improve your product and ultimately close the feedback loop.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience User Testing 98

Userpilot

SEPTEMBER 15, 2022

13 of the best strategies to drive customer happiness: Regularly collect feedback at different touchpoints and close the feedback loop by acting on it. Acknowledge negative feedback and understand where it’s coming from so you can act on it. Also, happy customers form emotional bonds with your brand.

Feedback Software 95

Feedback Software Analytic Tools Customer Feedback User Testing 95

Alchemer Mobile

JULY 13, 2021

Product experiences should help your team educate and nudge customers through every stage of their relationship with your brand, including onboarding, feature adoption, expansion and growth, product planning, and long-term retention—all while centering on a regular cadence of listening to and acting on customer feedback.

Customer Experience 230

Customer Experience User Testing Onboarding KPIs Product Research 230

Userpilot

DECEMBER 19, 2023

For example, you can personalize your value proposition , in-app messaging , and communication style to suit user preferences. To do that, start by collecting customer data with a welcome survey. Collect customer data via a welcome survey. Once you have all that data, implement the feedback and suggestions.

Feedback Software 103

Feedback Software Analytic Tools Product Research User Friction 103

Userpilot

OCTOBER 16, 2022

But you can get a full picture of your customer relationships with NPS surveys , product adoption rates , and churn rates. Collect active and passive feedback , act on it, and close the feedback loop. Create communities around your brand to connect directly with customers. NPS surveys explained.

User Testing 98

User Testing Feedback Software Research Software Analytic Tools 98

Userpilot

OCTOBER 21, 2022

Customer confidence is the level of trust a B2B prospect has over your brand before feeling “confident” that they have enough information to move forward through their journey. Although you can’t measure customer confidence, NPS surveys and upsell rates are great metrics to see how many customers trust your brand.

Feedback Software 98

Feedback Software User Testing Customer Experience Customer Feedback 98

Userpilot

OCTOBER 26, 2023

Strategic partnerships with other companies allow SaaS businesses to access new markets, benefit from partners’ acquisition channels and brand awareness, and leverage their expertise. For example, by sending a Loom video, you not only communicate the intended message to your recipients but also allow them to experience the product value.

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Intercom, Inc.

FEBRUARY 9, 2021

According to a Microsoft Global State of Customer Service report , 90% of respondents said that customer service is an important factor in their choice of, and loyalty to, a brand. And if their support expectations aren’t met? Nearly two-thirds (58%) would sever their relationship with a business due to poor customer service.

User Testing 222

User Testing Reporting Tools Customer Feedback Customer Experience 222

Userpilot

JANUARY 9, 2023

Use a welcome survey to learn about your users and their JTBD and place them in the appropriate segment. Welcome Survey. Respond to feedback with customized messages. Customers are more likely to stay loyal to a brand where they feel their voice matters. So, ensure you collect customer feedback and act on it.

Feedback Software 98

Feedback Software Analytic Tools Research Software Customer Experience 98

Userpilot

JULY 30, 2023

Collect customer feedback to make improvements, and increase customer loyalty. It generally involves creating brand awareness and driving prospects down the marketing funnel until they convert to paying customers. They convey short, readable messages to steer users in the right direction, as shown in the tooltip example below.

Customer Experience 98

Customer Experience Customer Feedback User Testing Data Visualization 98

Userpilot

AUGUST 23, 2021

Customer surveys (particularly collecting NPS scores) are how you discover who your detractors are. Collect qualitative data by asking customers an open-ended follow-up question after an NPS survey. Respond to detractor feedback with empathy and personalized support. Also, in-app surveys (eg. What are NPS detractors?

Feedback Software 98

Feedback Software Analytic Tools Data Visualization User Testing 98

Userpilot

FEBRUARY 26, 2023

A good onboarding experience fosters trust in your brand and success with the product. As you track your customers’ health , look out for opportunities to turn customers into brand advocates. Customers who put their support for your brand out there are more likely to remain committed in the long run.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Customer Feedback 98

Userpilot

SEPTEMBER 12, 2022

In a nutshell, there are two types of NPS surveys: transactional and relational. The greater the score, the more satisfied your customers are and the more loyalty they feel towards your brand. Userpilot can help you create rNPS and tNPS surveys to measure customer loyalty code-free. Book a free demo to get started!

Feedback Software 98

Feedback Software Product Research Onboarding KPIs User Testing 98

Userpilot

JANUARY 17, 2023

Value realization can make the difference between a customer who unsubscribes and a customer who becomes a brand advocate. It involves adapting your product to your customer’s ever-changing expectations through in-app surveys and review gathering, making it timeless. Optimization. What is value realization?

Feedback Software 98

Feedback Software Research Software Onboarding KPIs Customer Experience 98