Agile Velocity

MAY 3, 2024

Agile has been shown to shorten time-to-market, increase quality, instill predictability, improve customer satisfaction, and create an overall happier working culture. Agile Transformation involves all levels of the organization and applies Lean-Agile principles to business processes, practices, tools, operations, and culture.

Agile 81

Agile Data Visualization Feedback Software Reporting Tools 81

Userpilot

APRIL 21, 2023

How do you build an in-app resource center that gives customers a valuable self-service experience ? TL;DR An in-app resource center is a space where users can find educational content and help articles within the application itself. Asana designs a sidebar resource center that doesn’t interfere with the user experience.

Feedback Software 83

Feedback Software Analytic Tools Data Visualization Embedded Analytics 83

Usersnap

AUGUST 26, 2021

There are two reactions to receiving customer feedback: “yippie!” or “ouch…” And while we can’t guarantee you 100% positive feedback, we do have some proven strategies and tactics to help you join those 84% of digital companies that prioritized working on customer experience and recorded an increase in revenue.

Feedback Software 119

Feedback Software User Testing Customer Feedback Data Visualization 119

Product Talk

FEBRUARY 12, 2020

Lisa began her career in data science and spent four years as a data scientist at Airship , a marketing and messaging automation company. During her tenure as a data scientist, Lisa built two predictive products. Lisa says, “We led with ‘What can we predict?’ Tweet This. Tweet This.

Product Research 175

Product Research Data Visualization User Testing Research Software 175

Gainsight

JANUARY 17, 2020

There is no shortage of feedback these days. When you’re trying to deliver an exceptional product, it’s easy to get lost in the constant deluge of customer feedback. Your users are likely communicating with your company through multiple channels and it can seem like feedback gets lost in a black hole.

User Testing 117

User Testing Customer Feedback Feedback Software Customer Experience 117

Userpilot

JANUARY 14, 2022

Are you using user engagement analytics to measure the success of your SaaS product? User engagement is how users interact with your product, website, or app. Users are more likely to become long-term, loyal customers and brand advocates with more positive interactions. What is user engagement analytics?

Analytic Tools 87

Analytic Tools Data Visualization Feedback Software Customer Feedback 87

Userpilot

DECEMBER 13, 2022

How can you use net promoter score surveys to improve every customer interaction and boost engagement ? How to build an NPS program to measure customer experience. Ways to improve the customer experience for promoters, passives, and detractors. Segment customers based on their score. Tag answers to identify patterns.

User Testing 88

User Testing Customer Experience Customer Feedback Feedback Software 88

Alchemer Mobile

FEBRUARY 2, 2021

Without marketing, even the best apps struggle when it comes to customer acquisition and discovery. If you’re ready to submit your app to the app stores next week, condense the most important elements of pre-launch into a one-week period and move the other items to your post-launch roadmap. It’s marketing. The bad news? The good news?

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Userpilot

DECEMBER 17, 2020

User feedback is the single most valuable resource you have available when you’re trying to grow a SaaS. But implementing feedback indiscriminately can do you more harm than good. Too much user feedback can present problems: What if the feedback is pulling you in all directions? How to Collect User Feedback.

Feedback Software 98

Feedback Software Customer Feedback User Testing Analytic Tools 98

BrainMates

SEPTEMBER 19, 2022

Case Study: How ReadyTech Use. In the Workforce Solutions sector, they offer a variety of cloud-based workforce management solutions that keep HR and payroll data up-to-date and ensures more than 2400 Australian and New Zealand businesses recruit, develop and pay the right people, at the right time, every time. By ADRIENNE TAN.

Feedback Software 52

Feedback Software User Testing Customer Feedback Data Visualization 52

Userpilot

FEBRUARY 26, 2023

The customer success renewal playbook is central to keeping the incoming stream of recurring revenue flowing. Thanks to the subscription economy of SaaS companies, high customer retention is vital to staying afloat and enjoying growth. The renewal process begins immediately after a user signs up for your product.

Feedback Software 83

Feedback Software Analytic Tools Customer Experience Customer Feedback 83

Modus Create

APRIL 13, 2022

There were multiple sessions and discussions on modern practices, ways customers use and benefit from Atlassian tools. . Atlassian also used the event to share new announcements about their tools and platform. Atlassian intends to make Atlas the go-to tool for internal company updates. . Image Source: atlassian.com.

Embedded Analytics 98

Embedded Analytics Data Visualization Analytic Tools Reporting Tools 98

Userpilot

SEPTEMBER 8, 2023

TL;DR A/B testing is a method of comparing a version of a software product, feature, webpage element, or user interface element against a control group to determine if it performs better in terms of user engagement, conversions, or other key metrics. Fix this by using multivariate tests or conducting user surveys. Avoid this.

Product Research 81

Product Research User Testing Analytic Tools Data Visualization 81

Amplitude

SEPTEMBER 21, 2020

Understanding the customer journey is crucial to building products that meet your users’ needs. To get that insight, many product managers and marketers rely on funnel analysis to chart the different paths users take. The funnel framework represents the customer journey. Action: When users convert.

Analytic Tools 59

Analytic Tools Research Software User Testing Data Visualization 59

Userpilot

NOVEMBER 20, 2022

How do you design a marketing roadmap that structures your project and keeps your team organized through the marketing lifecycle? This article dives into what a marketing roadmap is and how you can build yours effectively. This article dives into what a marketing roadmap is and how you can build yours effectively.

Onboarding KPIs 88

Onboarding KPIs Roadmap Marketing Feedback Software 88

The Product Coalition

MARCH 8, 2024

Think of digital transformation strategies as your roadmap to success in the digital age. They involve integrating digital technologies and processes into every aspect of your business, from operations to customer interactions. Failure to meet these expectations can lead to customer churn and missed opportunities.

Enterprise 123

Enterprise Research Software Feedback Software Strategy 123

Userpilot

JUNE 29, 2023

Knowledge is power and user documentation is necessary for building it. This comprehensive guide will enable proactive product managers to figure out exactly how to craft documentation that will help users solve their problems and delight them. What is user documentation? But great documentation doesn’t happen by accident.

Document 79

Document Analytic Tools Feedback Software User Testing 79

UX Planet

FEBRUARY 22, 2024

While every click offers insight to designers, what lessons are we learning as an industry? Instead, it’s covered in sticky notes — feedback from real people who navigate the digital world through designs I’ve shaped. stings more than any harsh data metric. My desk isn’t cluttered with fancy awards or framed patents.

Data Visualization 72

Data Visualization UX User Testing Research Software 72

Userpilot

OCTOBER 6, 2022

How comprehensive is your SaaS company’s approach to customer communication? According to research conducted by PWC, one in three consumers would walk away from a brand they love after just one bad customer service experience. Setting and tracking customer service communication metrics.

Customer Communications 75

Customer Communications Feedback Software Research Software Analytic Tools 75

Userpilot

OCTOBER 16, 2022

For customer-centric SaaS companies, customer intimacy is indispensable to driving product growth. In this article, we’ll discuss what exactly customer intimacy means and how you can nurture long-lasting relationships that result in retention. Customer focus is about researching and satisfying customer needs.

User Testing 93

User Testing Feedback Software Research Software Analytic Tools 93

Department of Product

SEPTEMBER 14, 2023

Height is a new project management tool for product teams and they’ve just launched 2.0 Permit is a full stack plug and play tool that allows product teams to decouple policies from code by introducing permissions on the front end, backend and via no-code drag and drop elements. which gives product teams AI super powers.

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Userpilot

MARCH 5, 2021

With a free trial, your users get a test ride of your product with a low barrier to entry. “No Whether you decide between 7 or 14 depends on how long you think it takes for your users to hit their ‘Aha! This works until word spreads like wildfire and you have more people in your free trial than paying customers.

User Testing 96

User Testing Data Visualization Customer Experience Customer Feedback 96

Userpilot

APRIL 27, 2023

In the world of software-as-a-service (SaaS), customer satisfaction is paramount to the success of any business. One metric that has become increasingly popular in measuring customer loyalty and satisfaction is the Net Promoter Score (NPS). Combine NPS data with other metrics (user behavior in-app, etc.)

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Customer Feedback 52

The Product Coalition

JANUARY 24, 2022

Today, I will summarize a few aspects of this case in a structured way, more than just being data-driven. Case Category: Market sizing & Estimation, Goals & Measures Case Type: Investor pitch by a startup planning to launch smartwatches in India ?? Service addressable arket (SAM): It is part of the TAM.

Data Visualization 180

Data Visualization User Testing Research Software Marketing 180

Userpilot

AUGUST 30, 2023

Wondering how to improve satisfaction by reducing your time to resolution for customer issues? Time to resolution is a critical customer service metric that can make or break your customer support’s reputation. Using AI chatbot to address common customer issues and offer users efficient problem-solving.

Customer Experience 81

Customer Experience Onboarding KPIs User Testing Customer Feedback 81

Userpilot

MARCH 11, 2022

Must have product management tools : Userpilot for product adoption, Hotjar for heatmaps and recordings on how users engage with your product, Airfocus for prioritization and road mapping, Cord for collaboration, and UXPressia for story mapping. Blogs will give you insight into all aspects of product management in easy-to-digest bites.

Analytic Tools 88

Analytic Tools Data Visualization Research Software Feedback Software 88

Userpilot

AUGUST 30, 2023

It’s 2023, and customers have options. Get ready to dive into insightful discussions, practical strategies, and real-world examples that will empower you to create and manage products that meet user needs and leave them truly satisfied. This makes it more important than ever to create products people actually want to use.

Customer Experience 95

Customer Experience User Testing Customer Feedback Research Software 95

Userpilot

JUNE 25, 2023

Escaping the Build Trap promotes outcome-driven product management to deliver real value to customers. Hooked delivers insights into the psychology of user habits and engagement to design captivating products. Product Rantz is an amusing read on ‘how to lose users and alienate your customers.’

Books 82

Books Analytic Tools Data Visualization Product Research 82

DISQO

JUNE 5, 2018

The pioneer of digital lending marketplaces leverages Alpha’s on-demand consumer insights platform to scale experimentation and become a consumer-insight-driven organization. We’ve always been very transactional, but [now] we want to stick around and be the sidekick for our customers as they continue on their financial journey.”.

User Testing 53

User Testing Customer Feedback Data Visualization Research Software 53

Userpilot

JUNE 10, 2022

In the fast-paced world of technology, building a public roadmap can be a competitive advantage for savvy product managers. In this article, we’re going to look at some great examples of public product roadmaps, draw out key lessons to apply to your own roadmap, and explore some of the best tools available for building one.

Feedback Software 52

Feedback Software Roadmap Data Visualization User Testing 52

Userpilot

APRIL 27, 2021

Companies need a stack of SaaS onboarding tools to create personalized experiences and bring users to their “Aha! Just look at Bonjoro that recently released a case study about how they increased their trial to paid conversion rate by 32.7%. What Is User Onboarding? What Are SaaS Onboarding Tools?

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Alchemer Mobile

JULY 21, 2020

In the banking and financial industry , the best place to gather customer feedback is typically in the app stores. However, this feedback is hard to aggregate, analyze, and act upon — especially when ratings and reviews can’t be tied back to individual people. ” – Jason Pace, Senior Product Manager at Alkami.

Feedback Software 130

Feedback Software Product Research Roadmap Customer Feedback 130

Userpilot

AUGUST 23, 2022

In today’s B2B technology world, the terms “customer success” and “customer support” are often used interchangeably. In this battle of customer success vs customer support, there are stark differences but there is also a common thread that binds them together. What is customer success?

Customer Experience 75

Customer Experience Feedback Software Customer Feedback User Testing 75

Userpilot

APRIL 22, 2024

Interested in effortlessly turning prospects into loyal customers? In this article, we break down the concept of the marketing funnel and share examples of practical strategies to give you a better idea of how it helps with user engagement. Interested in providing personalized experience across the customer journey ?

Analytic Tools 52

Analytic Tools Feedback Software User Testing Product Research 52

Balsamiq

JULY 13, 2018

We recently began doing 1-on-1 video interviews as part of a user research initiative, which we described in a post a few months back called User Research: How to Start Talking to Your Users. This is the kind of thing that analytics will never tell you. This is the kind of thing that analytics will never tell you.

User Testing 49

User Testing Customer Feedback Research Software Product Research 49

Userpilot

JULY 27, 2021

Do you know how to use NPS data to drive growth for your SaaS? NPS score helps you identify valuable insights into: Features that users find valuable, so you can improve your product adoption. Problems driving your users to churn, so you can fix them. How your product is serving your users’ needs.

Feedback Software 98

Feedback Software Analytic Tools Product Research Onboarding KPIs 98

Gainsight

FEBRUARY 21, 2020

Are you delivering a product experience your users want or are you just going through the motions? What makes companies like Slack and Amazon so successful is their dedication to their user’s needs (you might know it as “customer obsession”). The first step is to make sure that your product experience is optimized for the user.

Customer Experience 89

Customer Experience Data Visualization Feedback Software Analytic Tools 89