Mind the Product

FEBRUARY 13, 2018

Data is the world’s most valuable resource, according to The Economist, and the companies that primarily deal in data – Google, Amazon, Facebook and the like – are among the most valuable in the world. Data Moves to the Centre of the Value Proposition. case study ). case study ).

Data Visualization 91

Data Visualization Product Research User Testing Reporting Tools 91

UX Planet

JANUARY 16, 2024

By Mary Moore, copywriter at Shakuro Branding holds the promise of propelling your venture to new heights, capturing hearts, and securing your place in the market. More importantly, we’ll provide you with the insights to navigate these treacherous waters successfully. Yet, it’s a double-edged sword.

Branding 93

Branding User Testing Product Research Data Visualization 93

Usersnap

OCTOBER 22, 2023

Pack your bags as we introduce you to tools like Intercom and Usersnap that helped pave the path to a holistic approach when it comes to the best customer engagement marketing strategy. Continuous feedback loop and amazing customer satisfaction rater 4 strategies for ensuring customer success 1. The tech team takes over.

Data Visualization 52

Data Visualization Customer Feedback Reporting Tools User Testing 52

Userpilot

OCTOBER 16, 2022

Using advanced segmentation to personalize the product experience based on user behavior, use case, product usage , and so on. Provide convenient self-service support. Offer white-glove services to hyper-personalize onboarding and build more intimate relationships with customers. How can you measure customer intimacy?

User Testing 98

User Testing Feedback Software Research Software Analytic Tools 98

Mind the Product

JANUARY 7, 2019

Like product development, creating a talk is a highly iterative process that depends on feedback loops and metrics. Search for a story where you can offer insight through inside knowledge, special skills, or a unique perspective. Tools/frameworks/models, and. Do you think demographics help predict movie taste?

Product Research 121

Product Research Data Visualization Feedback Software User Testing 121

Split

JUNE 9, 2023

Conversion rates signify the effectiveness of your marketing strategies and the resonance of your offerings with your target audience. Feature flags are tools commonly used in software development for controlling the visibility and functionality of certain application features. They are more than just numbers or percentages.

User Testing 52

User Testing Feedback Software Analytic Tools Reporting Tools 52

Userpilot

JULY 27, 2023

Enabling users to solve their own problems with self-service support. Identifying early signs of churn with analytics and acting fast. Collecting feedback and closing the loop to build trust. Userpilot gives you powerful tools for understanding customer behavior. Winning users back with targeted emails.

Product Research 97

Product Research Onboarding KPIs Customer Experience Data Visualization 97

Userpilot

AUGUST 2, 2023

Remove friction and elevate the customer experience with self-service support. Regularly collect customer feedback and act on it. Identify disengaged customers and proactively engage them using email marketing. You’d feel like your time is being wasted because that’s not your primary use case. Book a demo to learn more!

Feedback Software 97

Feedback Software User Testing Customer Experience User Friction 97

Usersnap

AUGUST 20, 2021

Have you ever made a costly mistake because your customer feedback analysis wasn’t on point? Well, you thought you had actionable insights, but then the end result was a big floparoo? That gold mine list of feedback turned into a mine field? What is Customer Feedback Analysis? Benefits of Effective Feedback Analysis.

Feedback Software 52

Feedback Software Customer Feedback User Testing Data Visualization 52

Userpilot

MARCH 23, 2023

Product teams , growth marketers, and customer support teams use NPS surveys to collect quantitative and qualitative feedback on user sentiment. Keep customers updated and follow up when the problem has been resolved to close the customer feedback loop. What is product NPS?

Product Research 98

Product Research User Testing Feedback Software Customer Feedback 98

DISQO

JUNE 5, 2018

The pioneer of digital lending marketplaces leverages Alpha’s rapid consumer feedback platform to become a consumer-insight-driven organization. Objective data on demand and at scale. Background. In 1996, Doug Lebda wanted to buy his first home. That’s LendingTree to a tee.”.

User Testing 40

User Testing Customer Feedback Product Research Data Visualization 40

DISQO

JUNE 5, 2018

The pioneer of digital lending marketplaces leverages Alpha’s rapid consumer feedback platform to become a consumer-insight-driven organization. Objective data on demand and at scale. Background. In 1996, Doug Lebda wanted to buy his first home. That’s LendingTree to a tee.”.

User Testing 40

User Testing Customer Feedback Product Research Data Visualization 40

ProductPlan

SEPTEMBER 13, 2022

As markets mature, the competitive landscape gets crowded. Industry veterans and startups quickly try to stand out in an already clustered SaaS market. Effective product teams position their solutions as market leaders. Effective product teams position their solutions as market leaders. Killer features for niche markets.

Feedback Software 52

Feedback Software Research Software Differentiation Product Research 52

Userpilot

DECEMBER 19, 2023

With the emergence of software-as-a-service (SaaS) companies, the role of account managers has also evolved – and gotten harder. Such satisfied customers engage in word-of-mouth marketing, inevitably leading to increased referrals. With onboarding, you can guide users to relevant tools, thereby helping them unlock value quickly.

Feedback Software 103

Feedback Software Analytic Tools Product Research User Friction 103

Userpilot

AUGUST 23, 2022

Collect customer data and personalize their experience , remove friction with in-app guidance, gather feedback and act on it. Often it means: Establishing and maintaining relationships with your customers; Helping your customers achieve their goals; Assisting in the successful implementation of your products or services.

Customer Experience 97

Customer Experience Feedback Software Customer Feedback User Testing 97

DISQO

DECEMBER 30, 2017

The company revolutionizing the American healthcare industry uses Alpha to gain empathy for consumers and bring desperately-needed products to market. But the market is constantly changing due to the political environment and the daily emergence of new health technologies. Becoming a consumer-insight-driven organization.

Feedback Software 40

Feedback Software User Testing Product Research Healthcare 40

DISQO

DECEMBER 30, 2017

The company revolutionizing the American healthcare industry uses Alpha to gain empathy for consumers and bring desperately-needed products to market. But the market is constantly changing due to the political environment and the daily emergence of new health technologies. Becoming a consumer-insight-driven organization.

Feedback Software 40

Feedback Software User Testing Product Research Healthcare 40

Userpilot

JULY 27, 2021

Do you know how to use NPS data to drive growth for your SaaS? NPS score helps you identify valuable insights into: Features that users find valuable, so you can improve your product adoption. Let’s jump in to see how you can leverage user feedback to drive growth for your SaaS company.

Feedback Software 98

Feedback Software Analytic Tools Product Research Onboarding KPIs 98

Userpilot

JUNE 10, 2022

In this article, we’re going to look at some great examples of public product roadmaps, draw out key lessons to apply to your own roadmap, and explore some of the best tools available for building one. All roadmaps should serve as a powerful communication tool. So let’s dive in!

Feedback Software 52

Feedback Software Roadmap Data Visualization User Testing 52

Intercom, Inc.

NOVEMBER 20, 2018

Define your marketing personas. To do this it is necessary to create marketing personas that represent your ideal prospect or match your ideal customer profile. It is important that these friendly connections represent the target persona market you have outlined, as otherwise, the feedback loop is likely to be weak.

Feedback Software 178

Feedback Software Research Software Startups Product Research 178

Userpilot

OCTOBER 19, 2022

To succeed, product marketers and customer service teams in SaaS must recognize that customer service isn't a one-size-fits-all affair. Difficult customers are customers who have become frustrated by your product or tool. Loyal customers are every marketer's delight. How to approach potential customers.

Customer Experience 98

Customer Experience Feedback Software Analytic Tools Research Software 98

Userpilot

AUGUST 18, 2022

Customer service is essential for nurturing positive customer relationships. Collect customer feedback regularly across all touch points and turn those insights into real product improvements. Businesses that prioritize customer advocacy build trust, deliver great customer service and provide a seamless product experience.

User Testing 98

User Testing Customer Experience Customer Feedback Feedback Software 98

The Product Coalition

JULY 24, 2020

Check out more insightful sketches by Jono Hey on sketchplanations.com This article is part of a wider guide on how to establish a product discovery framework in your organization. So I’m using it as a case study to help you see how it works in practice. Why are these specific data points more important vs others?

Product Research 78

Product Research User Testing Data Visualization Customer Feedback 78

Usersnap

JUNE 8, 2020

The society and market are constantly shifting and it’s sometimes hard for companies and products to keep up. 18 giveaways provided by the speakers were drawn to lucky winners, and exclusive perks for UX and CX tools were given out. Funnily, these 3 elements are also what sparked the virtual summit to happen!). Get inspired by Klaus-M.

User Testing 40

User Testing Customer Feedback Customer Experience Feedback Software 40

Userpilot

OCTOBER 23, 2022

Acquiring and keeping repeat customers involves delivering an excellent customer experience , empowering them with product education , acting on their feedback , and rewarding customers for their loyalty. Improve customer service experience by offering self-service support. Marketing and sales are expensive.

Feedback Software 96

Feedback Software User Testing Customer Feedback Customer Experience 96

DISQO

OCTOBER 24, 2019

While it’s no secret that services businesses have undergone a massive transformation over the past five years, I foresee these changes reaching a critical inflection point in 2020. It’s literally more difficult than it’s ever been before for Fortune 500 clients to keep pace with the market.”. Outcomes Over Hours.

Reporting Tools 40

Reporting Tools User Testing Product Research Data Visualization 40

DISQO

OCTOBER 24, 2019

While it’s no secret that services businesses have undergone a massive transformation over the past five years, I foresee these changes reaching a critical inflection point in 2020. It’s literally more difficult than it’s ever been before for Fortune 500 clients to keep pace with the market.”. Outcomes Over Hours.

Reporting Tools 40

Reporting Tools User Testing Product Research Data Visualization 40

DISQO

MAY 6, 2020

Farmers saw a ripe audience, to be sure, but not one that would be swayed simply by a change in marketing. The company’s service, support and sales models all needed to be reinvented to target this new customer. Using Alpha’s rapid consumer feedback platform, they began conducting consumer insights tests.

User Testing 52

User Testing Product Research Research Software Feedback Software 52

DISQO

MAY 6, 2020

Farmers saw a ripe audience, to be sure, but not one that would be swayed simply by a change in marketing. The company’s service, support and sales models all needed to be reinvented to target this new customer. Using Alpha’s rapid consumer feedback platform, they began conducting consumer insights tests.

User Testing 52

User Testing Product Research Research Software Feedback Software 52

The Product Coalition

JULY 6, 2022

It’s an actionable framework to achieve this product-market fit. It is a process that is used in startups and can be used in any organization but is especially useful when there is a limited budget or time to get products to market. A good strategy is based on the market needs and not on personal biases.

Startups 124

Startups Feedback Software User Testing Product Research 124

DISQO

JULY 6, 2020

Financial services startup Rhino coined the phrase ‘Rhino moment’ to describe the company’s mission to reduce the financial pressures people face at move-in. Many of the necessary pieces for product-market fit were in place when Rhino launched. Rhino knew they had an audience and a market need. This was validated using Alpha. “It

User Testing 52

User Testing Product Research Feedback Software Customer Feedback 52

DISQO

JULY 6, 2020

Financial services startup Rhino coined the phrase ‘Rhino moment’ to describe the company’s mission to reduce the financial pressures people face at move-in. Many of the necessary pieces for product-market fit were in place when Rhino launched. Rhino knew they had an audience and a market need. This was validated using Alpha. “It

User Testing 52

User Testing Product Research Feedback Software Customer Feedback 52

The Product Coalition

MARCH 29, 2018

So I spoke with some of the best sales leaders I’ve known and some amazing product leaders to get their insights. Work with product marketing to craft and validate. 2) Referenceable customer case studies with details on their need, the solution and the ROI impact they experienced. I never assume I know all the answers.

Development Team Review 113

Development Team Review Weak Development Team Feedback Software Product Research 113

DISQO

JUNE 18, 2019

Last week, Alpha’s CEO Thor Ernstsson gave a presentation at the UX & Product Management Case Study Conference in Salt Lake City, Utah, to discuss how organizations are hindered by their inability to make quick and data-driven decisions. But what if everything you think you know about the market is wrong?

User Testing 40

User Testing Product Research Data Visualization Customer Experience 40

DISQO

JUNE 18, 2019

Last week, Alpha’s CEO Thor Ernstsson gave a presentation at the UX & Product Management Case Study Conference in Salt Lake City, Utah, to discuss how organizations are hindered by their inability to make quick and data-driven decisions. But what if everything you think you know about the market is wrong?

User Testing 40

User Testing Product Research Data Visualization Customer Experience 40

Alchemer Mobile

FEBRUARY 2, 2021

This famous line from Field of Dreams is all too representative of how many app publishers face the ‘inessentiality’ of mobile marketing. It’s marketing. Without marketing, even the best apps struggle when it comes to customer acquisition and discovery. App marketing at its most basic. The bad news? The good news?

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

The Product Coalition

MARCH 1, 2022

Customer feedback is one of the most valuable tools a business has at its disposal, but it’s often under-utilized. How hard are you working the following methods for customer insight collection ? Customer feedback insights will help your product team prioritize , make improvements, and achieve long-term goals.

Feedback Software 132

Feedback Software Customer Feedback User Testing Data Visualization 132