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12 Best Customer Insight Tools for SaaS Companies in 2024

Userpilot

Want to understand what customers think and how they behave in your product ? If so, you need to invest in the right customer insight tools. These tools are perfect for providing valuable customer insights to make product improvements and optimize your customer experience. Read on to learn more.

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Security at Intercom: How our InfoSec team protects our customers’ data and trust

Intercom, Inc.

“We’ve invested massively in compelling security assurance to foster and safeguard our customers’ trust in Intercom, evidenced by our SOC2 Type II and HIPAA attestation reports, and ISO27001 certification”. While all of that makes us confident, we remain humble, as stated in our company values.

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17 B2B Customer Engagement Strategies That Drive Retention and Loyalty

Userpilot

Share your company’s vision and gather user input with a public roadmap. What is customer engagement? Customer engagement refers to the process of interacting with your users through a variety of channels and building a relationship with them. Why does customer engagement matter in SaaS?

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New at Intercom uncut: Watch our entire virtual launch event

Intercom, Inc.

Over the course of the event, we explored our vision and beliefs for the future of customer engagement and communications, and heard from Intercom leaders like CEO Karen Peacock, Co-founder and Chief Strategy Officer Des Traynor, and Chief Product Officer Paul Adams, as well as some of our amazing customers. We’ll help.