Intercom, Inc.

JANUARY 5, 2022

After working on NASA’s Space Shuttle Main Engine, he went on to develop Portfolium, a social networking platform that allows students and graduates to showcase skills beyond the traditional resume to potential employers. Our prior company was founded here in San Diego almost 10 years ago, and it was a very different tech ecosystem back then.

Reporting Tools 211

Reporting Tools Data Visualization Software Review Technical Review 211

eG Innovations

FEBRUARY 17, 2020

You want your end-users to experience less technical faults by having a system in place that allows you and the team to be more proactive. If any of those services are impacted by a technical fault, the fault needs resolved fast. SSL Certificates: A dashboard showing the state of SSL certificates across your ADC instances.

Data Visualization 59

Data Visualization Analytic Tools Reporting Tools Weak Development Team 59

Usersnap

NOVEMBER 17, 2022

Due to a recent study, customer experience is becoming the top priority for companies to stay successful. HubSpot allows companies to develop integrations via their application programming interfaces (APIs). Engineers can even earn a HubSpot certification which allows them to use their APIs confidently.

Feedback Software 52

Feedback Software Analytic Tools Data Visualization Embedded Analytics 52

The Product Coalition

AUGUST 7, 2020

It can be easy to get stuck, focusing on the minutiae of product development instead of remembering your reason why. As Josh Seiden states in Harvard Business Review, “The old cliché in marketing is true: Customers don’t want a quarter-inch drill. Check out our certifications here. They want a quarter-inch hole.

Product Management 123

Product Management Product Manager Feedback Software Customer Experience 123

Userpilot

JANUARY 19, 2021

As Steve Jobs once said: “ You have to start with customer experience and work your way back toward the technology, not the other way around. ”. What he really should have said was, “You have to start with measuring customer engagement and then work your way back toward the technology.”. Word of mouth in customer development calls.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Customer Experience 98

Userpilot

JUNE 7, 2024

Collect customer feedback , e.g. through in-app surveys , to identify areas for improvement and inform product development. Monitor key metrics like activation , adoption, LTV, CSAT , and churn on a custom analytics dashboard. Develop solutions to address each of them. Webinars or certification courses can also attract new ones.

Data Visualization 52

Data Visualization User Testing Embedded Analytics Customer Experience 52

Userpilot

MAY 22, 2024

Unfortunately, that technology isn’t here yet, so UX research tools are the next best thing. UXPin is a comprehensive design tool for creating interactive wireframes and prototypes, offering a seamless design-to-development workflow. These dashboards can be easily shared with stakeholders to keep everyone informed and aligned.

Data Visualization 105

Data Visualization Research Software User Testing Analytic Tools 105

Userpilot

SEPTEMBER 2, 2022

Tools reviewed: Userpilot, UserGuiding , Chameleon , Help Scout, TalentLMS, Skilljar, Docebo, Intellum, and SAP Litmos. We’ll provide a detailed review of some of the top products later. Let the reviews (below) and a demo trial convince you. Native dashboard analytics and reporting. What is customer education?

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Education 98

Userpilot

JUNE 12, 2024

Don’t say no to technology : Leverage the right tools to effectively streamline the sales processes, automate repetitive tasks, and empower the sales team to work more efficiently. Develop and manage all sales collateral tailored for different stages of the customer journey and various user segments.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Gainsight

FEBRUARY 9, 2021

They can then connect the dots to the process improvements and technology to get the job done and the right people and teams to help make those changes. Manny and Scott support the entire customer success group, including CSMs, technical account managers, escalation management, customer marketing, and more.

Analytic Tools 52

Analytic Tools Data Visualization Government Software Review 52

eG Innovations

DECEMBER 16, 2021

Beyond VMware Horizon, eG Innovations includes purpose-built, fully integrated modules for other VMware technologies and even third-party products likely to be used alongside Horizon. Technologies supported include the Blast Extreme protocol, VMware Unified Access Gateway (UAG), thin clients, and of course, App Volumes.

Data Visualization 52

Data Visualization Reporting Tools Product Research Certifications 52

Userpilot

FEBRUARY 27, 2023

There are so many options on review sites that choosing one can be a bit challenging. Userlane dashboard. Doesn’t require technical knowledge as it’s mostly code-free. Works only in the dashboard and can’t be launched in a Chrome extension as most of its competitors, as Userpilot does.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

FEBRUARY 27, 2023

There are so many options on review sites that choosing one can be a bit challenging. Whatfix dashboard. Easy to create flows, even for non-technical team members. Allows you to develop knowledge bases for self-help solutions. Mostly they are related to complications for non-technical people and instability.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

FEBRUARY 21, 2023

According to no-code advocates, technology should enable and facilitate creation, not act as a barrier. This is probably because of tech debt – but makes Pendo’s analytics pretty much NOT actionable. As soon as it has been integrated, Pendo is easy to use and manage without the need for developers. – Parita P. Joseph E.

Analytic Tools 52

Analytic Tools Feedback Software Software Review Data Visualization 52

Userpilot

MARCH 20, 2023

With so many tools available on review sites, finding a software that suits your requirements and budget can be overwhelming. Using a tool specifically designed for interactive user guides is essential as it reduces the need for developer input and allows you to trigger user guides contextually.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Data Visualization 52

Userpilot

FEBRUARY 21, 2023

With so many alternatives on review sites, it’s a bit tricky to really choose one. This is probably because of tech debt – but makes Pendo’s analytics pretty much NOT actionable. As soon as it has been integrated, Pendo is easy to use and manage without the need for developers. This might be Pendo’s biggest downside.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Business of Software Conference

DECEMBER 11, 2019

Because there is still the very simple principle that most people actually don’t run one flavor of any type of software development process. So there’s teams who are technical teams so those people might be the product manager, program manager, the developers are working on it, the designers, the QA.

Agile 61

Agile Weak Development Team Feedback Software Reporting Tools 61

Userpilot

FEBRUARY 21, 2023

According to no-code advocates, technology should enable and facilitate creation, not act as a barrier. Chameleon for no-code growth Chameleon is a digital adoption platform with a difference: while the other tools discussed are mostly no-code, Chameleon will require some developer involvement. Why should you care about no-code growth?

Analytic Tools 52

Analytic Tools Feedback Software Software Review Data Visualization 52

Intercom, Inc.

MARCH 29, 2022

You’ll hear from the product managers that led the ideation, planning, and development of these products, and get their unique insights into the ways each of them can uplevel your customers’ experience with your company. Back when we were starting up, we didn’t have to build solutions for the previous eras of technology.

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118

Modus Create

MARCH 6, 2020

With the relentless pace of innovation using Lean software development, we’ve seen an explosion in the use of serverless technologies with a mantra of “NoOps.” Developers have plenty of choices for their serverless solutions today: AWS Lambda, Google Cloud Functions, Microsoft Azure Functions and Cloudflare Workers.

Research Software 138

Research Software Weak Development Team User Testing Software Review 138