Gainsight

JANUARY 25, 2024

Manual customer training, i.e., 1:1 sessions with Customer Success Managers (CSMs), PDFs, webinars, etc.—had On the other hand, digital customer education refers to using a learning management system (LMS) and a digital customer academy to increase the reach, impact, and efficiency of customer training. had its day.

Customer Experience 52

Customer Experience Research Software User Testing User Friction 52

Userpilot

MARCH 29, 2024

HubSpot implements certification programs to drive brand activation. HubSpot implements certification programs to drive brand activation Similar to the above, HubSpot offers free educational courses for inbound marketing training. Userpilot's AI launch on Product Hunt.

Branding 105

Branding Analytic Tools Feedback Software User Testing 105

Intercom, Inc.

MARCH 29, 2022

Paul Adams shared three incredible new products that will take your Intercom experience to the next level: Surveys, Switch, and our next-generation Inbox. And it’s not just project management software, it’s your pizzas, it’s your taxi cabs, it’s your bookstores. Oh no wait, file a ticket.

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118