Userpilot

SEPTEMBER 5, 2022

Whether you’re looking to train your team to engage customers or make a career leap as a customer success manager (CSM), different types of customer success courses and certifications are the closest to the formal education you can get. But, how do you know which certifications or training programs are the best for you?

User Testing 86

User Testing Customer Experience Customer Feedback Certifications 86

Userpilot

MARCH 29, 2024

HubSpot implements certification programs to drive brand activation. HubSpot implements certification programs to drive brand activation Similar to the above, HubSpot offers free educational courses for inbound marketing training. It combines a regularly updated blog with a targeted newsletter for product analysts and managers.

Branding 89

Branding Analytic Tools Feedback Software User Testing 89

Gainsight

JANUARY 25, 2024

Manual customer training, i.e., 1:1 sessions with Customer Success Managers (CSMs), PDFs, webinars, etc.—had On the other hand, digital customer education refers to using a learning management system (LMS) and a digital customer academy to increase the reach, impact, and efficiency of customer training. had its day.

Customer Experience 52

Customer Experience Research Software User Testing User Friction 52

Intercom, Inc.

FEBRUARY 10, 2021

Streamline workflows with tag management. To ensure your messaging flows run smoothly, it’s important to manage these tags, which is why we’ve made it possible to remove any that you no longer need. New changes to mobile push notifications certificates. certificate instead , which doesn’t expire every 12 months.

Data Visualization 104

Data Visualization Feedback Software Analytic Tools User Testing 104

Crafty CTO

APRIL 23, 2024

The initial stopgap solution was to open a Postgres port, but with an RDS Security Group rule that limited inbound access to a few specific IP addresses. More Session Manager rough edges appeared when I tried but failed to set up a quick proof of concept. The result: better security and no need for manual IP whitelisting.

Data Visualization 40

Data Visualization Weak Development Team ChatGPT Customer Experience 40

Userpilot

JUNE 22, 2022

How can a product manager use it to create products that your users keep coming back to? Product managers can use the Hook Model for product discovery, while marketers identify ways to attract new customers, and development teams develop product specs and prototypes. What is the hook model? Keep reading then! Why is this important?

Research Software 59

Research Software Feedback Software Customer Experience User Testing 59

Gainsight

SEPTEMBER 22, 2023

HubSpot shot to fame due largely to its laser focus on inbound marketing. Elevate the Customer Experience: Your customers have instant access to how-to guides, detailed courses, instructional videos, and full-fledged certification programs to make the most of their purchase—no waiting on hold or ad-hoc meeting required.

Education 52

Education User Friction Customer Experience Customer Feedback 52