Gainsight

JANUARY 25, 2024

Manual customer training, i.e., 1:1 sessions with Customer Success Managers (CSMs), PDFs, webinars, etc.—had All of this changes customer expectations on how they expect you to educate them on your product or service. Traditional Training vs. Digital Training: What’s the Difference? had its day.

Customer Experience 52

Customer Experience Research Software User Testing User Friction 52

Userpilot

MARCH 29, 2024

HubSpot implements certification programs to drive brand activation. HubSpot implements certification programs to drive brand activation Similar to the above, HubSpot offers free educational courses for inbound marketing training. Userpilot's AI launch on Product Hunt.

Branding 105

Branding Analytic Tools Feedback Software User Testing 105

Intercom, Inc.

MARCH 29, 2022

We had an inbound sales team as well, basically quite a few groups. Not only do we have this wave of inbound customer volume, we’ve got change in customer expectations. You can use survey responses to route future inbound support queries or use them to trigger sales team workflows. We had a pre-sales team.

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118