ChatGPT Knowledge Base Weak Development Team 
Product Talk
DECEMBER 18, 2024
We covered how to manage messy opportunity solution trees , the most common challenges teams face when getting started with the discovery habits, what Im working on next, and so much more. A few themes emerged over both the talk and the fireside chat that I want to highlight. Discovery is a team sport. I hate definition wars.
Intercom, Inc.
JANUARY 31, 2023
In December, our Director of Machine Learning, Fergal Reid , and I sat down to chat about the launch of ChatGPT : the good, the bad, the promise, the hype. In product development, customers are always the ultimate arbiter – you may build amazing technology, but if it doesn’t solve a problem for them, it’s not worth it.
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Intercom, Inc.
DECEMBER 9, 2022
We chatted about DALL-E, GPT-3, and if the hype surrounding AI is just that or if there was something to it. And this is why we decided to bring you a special episode about these latest developments in the world of AI, what they mean, and whether it’s time to apply it in real-life scenarios such as customer support.
Lenny Rachitsky
OCTOBER 29, 2024
But most of the time when I try using ChatGPT/Claude/Gemini, I get very meh results. Say you’re asking ChatGPT to write an announcement for a new feature. You want to make sure the phrasing is attention-grabbing and factual but that the message is also authentic to your product and customer base. Help me [task].”
Lenny Rachitsky
JANUARY 21, 2025
We’re seeing AI already transforming people’s jobs, watching the methodical disruption of incumbents by beautifully crafted alternatives, and witnessing a few seismic shifts in how teams collaborate. 90% of respondents use ChatGPT regularly. ChatGPT has a commanding lead The most striking shift since 2022 ?
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