Gainsight

MARCH 12, 2024

Kevin Costner’s famous quote from Field of Dreams , “If you build it, he will come,” still inspires millions, but it doesn’t apply to your digital customer academy. Go through this exercise—solo or with your team—for the customer segments you’re creating courses for right now. Where are they in the customer journey?

Customer Feedback 52

Customer Feedback User Testing Feedback Software Customer Experience 52

Gainsight

OCTOBER 10, 2023

Meanwhile, Walgreens is using AI to track the spread of the flu, and Northface uses it to help consumers find the perfect coat. These are the headline-grabbing use cases, but the rise of AI is trickling into other industries, including Customer Education. Stuck on an outline for a learning path about a new product feature?

Education 52

Education User Testing Reporting Tools Data Visualization 52

Product Talk

SEPTEMBER 6, 2023

In addition to delivering a keynote at the Product at Heart conference (in case you missed it, you can find the video and transcript of that presentation here ), conference co-organizer Petra Wille also invited me to participate in a fireside chat at the Leadership Forum event. Introduction: What Is Product Discovery?

Product Research 241

Product Research User Testing ChatGPT Research Software 241

The Product Coalition

JULY 28, 2023

A data product’s main ingredient is in the name, it is data. In this article, I’m going to give my take on data products and why they’re so important in creating value for companies. that’s a data product right there, the recommender. This again is about stickiness, customer retention.

Data Visualization 124

Data Visualization Reporting Tools User Testing Customer Experience 124

Mironov Consulting

FEBRUARY 28, 2024

An essential role of CPOs and other product leaders that’s never listed in the job description is giving organizational 'air cover' to product managers to postpone almost all new requests — so that their teams can finish work already underway.    Now.   The PdM equivalent of mansplaining.

Reporting Tools 105

Reporting Tools Software Review Technical Review Weak Development Team 105

Intercom, Inc.

DECEMBER 9, 2022

We chatted about DALL-E, GPT-3, and if the hype surrounding AI is just that or if there was something to it. And this is why we decided to bring you a special episode about these latest developments in the world of AI, what they mean, and whether it’s time to apply it in real-life scenarios such as customer support.

ChatGPT 279

ChatGPT Artificial Inteligence Technical Review Feedback Software 279

Intercom, Inc.

JANUARY 31, 2023

 In December, our Director of Machine Learning, Fergal Reid , and I sat down to chat about the launch of ChatGPT : the good, the bad, the promise, the hype. To test this, we quickly got down to work. The ability of GPT-3.5 When we talked last, we talked a lot about ChatGPT and that was maybe a week after it was launched.

Generative AI 129

Generative AI Customer Experience ChatGPT Artificial Inteligence 129

Department of Product

OCTOBER 12, 2023

The Department of Product Briefing ←All newsletter briefings Hi product people ?, The founder of spreadsheet startup Equals says the answer for his product is a firm no. It’s worth a read if you’re looking for some inspiration for your own product’s growth trajectory. Rich Holmes here. Enjoy the rest of your week!

Analytic Tools 52

Analytic Tools Research Software Reporting Tools Data Visualization 52

People-First Product Leadership

FEBRUARY 12, 2024

Providing and receiving feedback is ideally a continual activity, best done with context as close to the moment as possible. When highly capable people work together well, they inspire each other to be more creative, more productive and ultimately more successful as a team than they could be individually.

Artificial Inteligence 52

Artificial Inteligence User Testing Product Management Product Manager 52

UX Studio

MAY 23, 2024

Imagine AI streamlining tedious and repetitive administrative tasks like grading and scheduling, freeing up valuable time for educators to focus on what matters most: supporting and mentoring their students, and in academia, it gives them more time for in-depth research. Elicit : This tool helps researchers discover and synthesize research.

Education 47

Education Research Software Reporting Tools Feedback Software 47

Userpilot

JUNE 11, 2024

We also discussed best practices for delivering the perfect product experience and getting users excited about using your tool. TL;DR Interactive walkthroughs are on-screen tutorials that help new and existing users learn how to use an entire product or new features. Figma uses tooltips and demo content to educate users.

Analytic Tools 87

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 87

UX Planet

DECEMBER 26, 2023

Many recognized design oriented companies like Adobe, Figma, Dovetail and User Testing are experimenting AI potential in their offerings. It is time that designers should start testing these features to get the best to help them improve their productivity and efficiency. Source: www.adobe.com/sensei.html 2.

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Research Software Feedback Software Data Visualization User Testing 93

UX Planet

JANUARY 22, 2024

One Click Generates Lots of Product Ideas Most people think designers get their ideas easily and quickly. But it is not like that; we often struggle to find ideas for the products we work on. PRODUCT: Add here some info about the product you design. USERS: Explain to ChatGPT who the users you design for are.

Analytic Tools 79

Analytic Tools Feedback Software Research Software Artificial Inteligence 79

Userpilot

JANUARY 8, 2024

Looking for customer onboarding practices to implement for your product? Features to look out for in the right customer onboarding tool. TL;DR Customer onboarding is the process of guiding new users to understand, adopt, and make the most of your product. Improve product adoption.

Feedback Software 104

Feedback Software Analytic Tools User Testing Customer Feedback 104

UX Studio

SEPTEMBER 20, 2023

Joining us on the first episode of this season of Design Aloud is Lisa Kleinman , an accomplished UX researcher , Design strategist, and the queen of customized emojis. Lisa leads the Product design team at make.com , the revolutionary visual platform that enables users to design, build, and automate anything without coding.

Research Software 75

Research Software Feedback Software User Testing Product Research 75

UX Studio

JUNE 25, 2023

Successful product design requires a combination of creativity, technical expertise, and access to the right resources. This guide offers valuable resources, essential tools, practical tips, and insights to help you navigate the complex stages of product design and bring your vision to life expeditiously. This does it all so quickly.

Feedback Software 51

Feedback Software ChatGPT User Testing Customer Experience 51

Product Talk

APRIL 19, 2023

The world of digital products is evolving quickly. Whether you’re trying to keep track of everything you learn about your customers during continuous discovery , keep tabs on the latest thought leadership and learnings from others in the industry, or keep on top of all the newest products on the market, you can quickly get overwhelmed.

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Research Software Data Visualization Product Research Systems Review 130

Lenny Rachitsky

MARCH 5, 2024

Each week I tackle reader questions about building product, driving growth, and accelerating your career. Q: How do you hit #1 on Product Hunt? Product Hunt is one of the most effective ways to get early users for a product. One name kept coming up: Leo Bosuener.

Startups 113

Startups Feedback Software Onboarding KPIs Technical Review 113

Gainsight

FEBRUARY 8, 2023

By Jake Ellis, Principal Product Evangelist, Gainsight From Alexa to ChatGPT, artificial intelligence (AI) has recently become a household name. This is becoming true in the world of customer success (CS), where Customer Success Managers (CSMs) are unlocking the power of AI to do more with less. Gainsight Sally.

Data Visualization 52

Data Visualization Artificial Inteligence Customer Feedback Analytic Tools 52

Userpilot

FEBRUARY 21, 2024

So what are the trends in the data analytics landscape that are actually important for product management ? Natural language processing : NLP revolutionizes customer sentiment analysis and communication by processing human language, improving internal and external interactions and content discoverability.

Data Visualization 102

Data Visualization Analytic Tools Research Software Artificial Inteligence 102

Crafty CTO

JUNE 28, 2023

MosaicML’s Revenue Model Isn’t Models Counterintuitively, although MPT-30B and 7B come from MosaicML, models aren’t the product, but rather enablers of Mosaic’s actual products—training and inference services. Build your next model / transformation / disruption / innovation.

ChatGPT 52

ChatGPT Generative AI Artificial Inteligence Data Visualization 52