Gainsight

APRIL 2, 2021

Have you ever heard the one about the client that “was a little different than your other customers?” In the Customer Success world, this scenario has become a bit of a joke. So when a Customer Success leader, as one of OUR clients, tells us about how different they are, it’s reasonable to be a bit skeptical.

User Testing 52

User Testing Customer Feedback Analytic Tools Customer Experience 52

DISQO

JULY 5, 2018

“Amazon has a point of view that’s deeply embedded in the company,” Investor’s Business Daily explains. “It It will win with the customer by doing a series of small bets that give it insight on how to build that long-term customer relationship.”. Aetna dramatically increased usability and user engagement.

User Testing 66

User Testing Research Software Market Research Product Research 66

Intercom, Inc.

JUNE 20, 2018

As Intercom’s customer base moved upmarket, it became increasingly obvious to us in Sales that what worked well in our product for early-stage startups didn’t for larger companies. But we quickly realized that the job of sales at Intercom is two-fold: to drive revenue for the company and be the voice of our customers.

Feedback Software 199

Feedback Software Product Research User Testing Feedback Loop 199

Centercode

APRIL 2, 2019

Test strategy is critical to the success of any testing effort – but where do you start? How you involve real users in beta testing? In our interview with Adam Satterfield , director of Testing and Quality at Anthem, we dive deeper into these questions and the importance of test strategy on the whole.

User Testing 74

User Testing Agile Product Research Testing 74

DISQO

JULY 5, 2018

“Amazon has a point of view that’s deeply embedded in the company,” Investor’s Business Daily explains. “It It will win with the customer by doing a series of small bets that give it insight on how to build that long-term customer relationship.”. Aetna dramatically increased usability and user engagement.

User Testing 40

User Testing Research Software Product Research Market Research 40

DISQO

JULY 5, 2018

“Amazon has a point of view that’s deeply embedded in the company,” Investor’s Business Daily explains. “It It will win with the customer by doing a series of small bets that give it insight on how to build that long-term customer relationship.”. Aetna dramatically increased usability and user engagement.

User Testing 40

User Testing Research Software Product Research Market Research 40

Userpilot

MARCH 3, 2022

Helping your users get the most out of your product is an important (and tricky) job. Knowledge bases can become one of your most effective tools for answering your users’ questions, reducing pressure on your support team – and ultimately enhancing the customer experience. Why do SaaS companies need a knowledge base?

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Customer Experience 98

Amplitude

APRIL 8, 2020

Many of our customers are also focused on driving adoption, so we often get asked how we use Amplitude to drive results. At Amplitude, we invite the whole team to our user research sessions so that the engineers who will be building the solution can hear the customer’s pain firsthand. Stage 2: We Ran an A/B Test.

Data Visualization 59

Data Visualization User Testing Product Research Reporting Tools 59

The Product Coalition

MARCH 5, 2018

Here they are at a glance: Identify the problem There are no alternatives to good old fashioned user research Get the right data set Machine learning needs data?—?lots Weigh the cost of getting it wrong A wrong prediction can have consequences ranging from mild annoyance to the user to losing a customer forever.

Artificial Inteligence 60

Artificial Inteligence User Testing Product Research Data Visualization 60

The Product Coalition

MARCH 27, 2020

You never get an email from someone inside the company. We also have a public channel for every feature we develop that anyone in the company can peek inside to see the latest status and updates. Our Customer Experience team sends every tweet to @SlackHQ into a channel to review and discuss (we have #love-tweets and #beef-tweets).

Feedback Software 124

Feedback Software Research Software Reporting Tools Technical Review 124

Usersnap

FEBRUARY 19, 2019

The customer finding it could damage your reputation. Negative online feedback is just a finger’s swipe away. It’s nice to have your customers testing the application. It is a cost-effective and real-world multi-platform testing approach. Crowdtesting is simply user testing through broader groups of people.

Reporting Tools 76

Reporting Tools Feedback Software Data Visualization Crowdsource 76

Product Innovation Educators

JULY 15, 2016

Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers, developers, and innovators be heroes. Defining customer needs with jobs-to-be-done theory. New product development frequently begins by having keener insights into customers’ needs than competitors do.

Customer Feedback 48

Customer Feedback Crowdsource User Testing Product Management 48

Intercom, Inc.

APRIL 22, 2021

What’s the right way to do this in your company? If you’re short on time, here are a few quick takeaways: To become a staff engineer, you can’t just rely on advice from your manager or company. Different companies have different kinds of needs as they grow, and so the role of a staff engineer can take different forms.

Technical Review 274

Technical Review Leadership CTO Coach Weak Development Team 274

Product Innovation Educators

AUGUST 19, 2016

Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers, developers, and innovators be heroes. Products (wrongly) get created this way – product first, customer second, revenue third. 2-year study looks at employees attitude at most innovative companies – Microsoft beats Apple.

Data Visualization 50

Data Visualization Weak Development Team Customer Feedback Research Software 50

Alchemer Mobile

FEBRUARY 2, 2021

Without marketing, even the best apps struggle when it comes to customer acquisition and discovery. These steps are designed for even the humblest of budgets and will help not just with acquisition, but with the entire spectrum: validation, testing, engagement, retention, referrals, and revenue. It’s marketing. The bad news?

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

SidsAvenue

AUGUST 19, 2016

From the report " When it comes to justifying their spend librarians and information specialists put a lot of stock in usage statistics: 86% use them to prove the value of their purchases, second most important is feedback from users (77%). " So why not have a book shelf that showcases the favorite books of the leaders in the company.

Technical Review 40

Technical Review User Testing Reporting Tools Customer Experience 40

SidsAvenue

AUGUST 19, 2016

From the report " When it comes to justifying their spend librarians and information specialists put a lot of stock in usage statistics: 86% use them to prove the value of their purchases, second most important is feedback from users (77%). " So why not have a book shelf that showcases the favorite books of the leaders in the company.

Technical Review 40

Technical Review User Testing Reporting Tools Customer Experience 40

Lenny Rachitsky

DECEMBER 5, 2023

As I dug in and chatted with the founders, I was blown away by how methodically they were able to articulate what it takes to build a viral consumer app (particularly one targeted at Gen Z). Mike Vernal (Sequoia), Bezos Expeditions (the personal investment company of Jeff Bezos), Elad Gil, and Dylan Field (CEO and co-founder of Figma).

User Testing 52

User Testing Research Software Customer Experience Data Visualization 52

ProductPlan

JUNE 29, 2023

More recently, we’ve helped you crowdsource new ideas from customers and stakeholders alike , and create a consistent GTM process for every new launch. Many of our customers are candid about their struggles to connect initiatives planned in their roadmaps to the broader goals they support. We’d love to hear from you.

Product Strategy 77

Product Strategy Reporting Tools Strategy Feedback Software 77

Bain Public

JUNE 11, 2019

Bain Public’s experienced group of product managers reviewed the following 7 product management software systems, helping product managers with a wide variety of tasks such as product strategy and roadmapping, task management, customer feedback, user testing and much more. Roadmap and Build Products Customers Love Aha!

Feedback Software 40

Feedback Software Research Software Analytic Tools Reporting Tools 40

Usersnap

JULY 17, 2020

Especially when building customer-centric products, the software text matters. Providing software in our customer’s native language impacts the user experience a lot. There are many reasons why Translation Management is important for your product’s customer experience. Why should you consider Smartling?

Feedback Software 52

Feedback Software Reporting Tools Research Software Software Review 52

Bain Public

OCTOBER 19, 2021

It’s about setting broad goals for your product and defending your company against current or future competitors. Remember that great companies will reinforce their MOAT(s) early and often. This is where you enhance the performance of your product leading to cost savings and improved company processes (e.g. innovating in R&D).

Feedback Software 52

Feedback Software Roadmap Data Visualization Strategy 52

ProductPlan

JUNE 29, 2023

More recently, we’ve helped you crowdsource new ideas from customers and stakeholders alike , and create a consistent GTM process for every new launch. Many of our customers are candid about their struggles to connect initiatives planned in their roadmaps to the broader goals they support. We’d love to hear from you.

Product Strategy 40

Product Strategy Reporting Tools Strategy Feedback Software 40

Business of Software Conference

MAY 21, 2020

The perfect candidate for a role in your company is out there somewhere; you may need to kiss a lot of frogs, but they do exist. But how do you attract good talent, and how do you move an applicant from initial CV submission to long term part of the company? We’ve also received some incredible feedback from our interview process.

Technical Review 52

Technical Review Feedback Software Software Review Analytic Tools 52

Intercom, Inc.

MARCH 4, 2021

What began as a crowdsourcing initiative quickly evolved into an ecosystem where women can access funding, business training, and community building to help their businesses scale. But landing financing is almost impossible without a strategy, an idea of the market, and a clear vision for your company. Constructive Feedback.

Reporting Tools 151

Reporting Tools Research Software Feedback Software Education 151

Business of Software Conference

APRIL 9, 2021

Even fully remote companies who have been doing asynchronized work for decades have had to change their ways of working when the pandemic hit. They both work in self funded organically grown very wholesome companies and have been pretty much remote all all the way through so let me introduce firstly natalie natalie do you want to say hello.

Weak Development Team 40

Weak Development Team Software Review Definition Customer Experience 40