Userpilot

OCTOBER 26, 2023

What do successful companies do to drive growth ? TL;DR Growth initiatives are strategies aimed at expanding a company’s customer base, market share, revenue, or profitability. SaaS companies enhance customer acquisition and retention through personalized onboarding and in-app guidance. What are growth initiatives?

Feedback Software 103

Feedback Software Analytic Tools Research Software Data Visualization 103

Userpilot

MARCH 29, 2023

What’s digital analytics? In this article, we also look at different kinds of digital analytics data, how to implement a digital analytics strategy, and the best tools to help you do it! TL;DR Digital analytics allows teams to measure and analyze product performance to improve their digital strategy. Are you in?

Data Visualization 93

Data Visualization Analytic Tools Embedded Analytics Feedback Software 93

Userpilot

FEBRUARY 26, 2024

Looking for an effective customer experience tool and wondering if Lou Assist is the best option for your SaaS company? TL;DR Lou Assist is a good choice for customer experience and it comes with features such as user segmentation, Interactive user guides, in-app support, and self service support.

Data Visualization 52

Data Visualization Embedded Analytics Analytic Tools Customer Experience 52

Userpilot

OCTOBER 20, 2023

What’s the best funnel optimization tool for SaaS companies? In this article, we look at 10 product analytics tools that you should consider when making your choice. Google Analytics is a versatile marketing tool with in-app event tracking functionality for optimizing website conversions and the user journey inside the product.

Analytic Tools 100

Analytic Tools Data Visualization Feedback Software Reporting Tools 100

Gainsight

APRIL 8, 2021

With the recent release of Gainsight’s Horizon Analytics, my team and I started using the beta version’s tools and functions as soon as they were available. It has been four months into the testing process, and I have to say the results are exciting. Analytics – Simplified. Centralized Data Visualization.

Data Visualization 52

Data Visualization Embedded Analytics Analytic Tools Reporting Tools 52

Userpilot

FEBRUARY 25, 2024

Looking for an effective in-app messaging tool and wondering if GainsightPX is the best option for your SaaS company? TL;DR GainsightPX is a good choice for in-app messaging and it comes with features such as self service support, in-app resource center, and onboarding checklists. Let’s get started!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

APRIL 7, 2024

For each potential Aha moment, design an onboarding flow and test them side-to-side in A/B tests to select the one that leads to the most conversions. Friction can slow users down or stop them from experiencing the Aha moment, so use analytics tools like funnel analysis to identify and remove it from the user journey.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

NOVEMBER 2, 2022

Today’s SaaS market is highly competitive, and in this industry with a lot of similar products and prices, superior customer service makes all the difference. In spite of this, companies often struggle with it. Add self-service support and use AI to show learning modules based on user needs and segmentation.

Artificial Inteligence 98

Artificial Inteligence Data Visualization Reporting Tools Customer Experience 98

Userpilot

OCTOBER 16, 2022

For customer-centric SaaS companies, customer intimacy is indispensable to driving product growth. Provide convenient self-service support. Offer white-glove services to hyper-personalize onboarding and build more intimate relationships with customers. Level up your personalization with segmentation.

User Testing 98

User Testing Feedback Software Research Software Analytic Tools 98

Gainsight

APRIL 5, 2022

Multi-product companies are bursting with growth potential. If you aren’t intentional and rooted in a clear strategy, it’s easy to fracture your company, drift into silos, and run into a host of growth challenges. However, there are tried-and-true ways for product leaders to use analytics to drive multi-product growth.

Analytic Tools 52

Analytic Tools Embedded Analytics Feedback Software Product Research 52

Userpilot

AUGUST 18, 2022

Users don’t want to wait for ages for customer service agents to respond. Deliver proactive support and self-service options for the best customer experience. E-commerce businesses already use these tools to improve engagement. SaaS businesses are next. Results from the State of SaaS Onboarding report.

Feedback Software 98

Feedback Software Data Visualization Embedded Analytics User Testing 98

Userpilot

NOVEMBER 20, 2022

You should digitize your customer experience to better meet customer expectations, cut down on customer service costs, and drive up customer loyalty. There are three important steps in digital transformation: define and map the customer journey, identify automation opportunities , and continually test and improve your digital CX.

Customer Experience 96

Customer Experience User Testing Customer Feedback Embedded Analytics 96

Gainsight

NOVEMBER 10, 2021

Product-led growth is launching SaaS companies to success faster than ever. Enter product analytics, the secret to building your own product-led machine. Strap in for a full look at the role of product-led strategies along with how to use analytics to drive product-led success. . Ready to launch your product-led growth plan?

Data Visualization 52

Data Visualization Analytic Tools Embedded Analytics Feedback Software 52

Userpilot

APRIL 7, 2022

What does the term UX analytics stand for? UX analytics refers to analyzing how the users engage with your product UI and how is their overall experience while using the product. Always use both UX analytics quantitative and qualitative data for better insights. What is UX analytics? UX-Analytics-Instead-of-App-Analysis.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

The Product Coalition

OCTOBER 5, 2020

To unburden their teams, companies like Facebook, Google, and others have turned to product operations, whose job is to help product teams achieve better outcomes. Key Tasks User issues reports. Identify key quality metrics and create dashboards to track real-time product health. Product health tracking. Bug triage. Dogfooding.

Embedded Analytics 149

Embedded Analytics Data Visualization Reporting Tools Weak Development Team 149

Userpilot

SEPTEMBER 2, 2022

Self-service , intuitive design, and customization used to be key requirements but today most tools have these, so it’s easy to get lost in the ocean of options. On-demand, self-serve resource center. Training progress tracking and analytics. A/B testing. User segmentation. Multimedia content support.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Education 98

Userpilot

APRIL 26, 2022

Resource Centers are great for providing self-service support. It comes with in-depth analytics, video modules, segmentation, and automated translation. Get a Userpilot demo and start offering self-service support in-app without having to code a Resource Center. Curious about the Pendo Resource Center?

Embedded Analytics 98

Embedded Analytics Analytic Tools Feedback Software Data Visualization 98

Userpilot

JUNE 2, 2022

What are some great customer feedback examples that SaaS companies use successfully? Continuous customer feedback collection is vital to business success. In this article, I’ve outlined the best customer feedback examples your SaaS company can leverage to get quality insights from your user base. Usability tests.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

ProductPlan

SEPTEMBER 17, 2019

Product ops is a role still very much in its infancy, but it’s starting to show up more and more in technology company org charts. The product operations team takes care of operational items and free up product management’s time to focus on business issues. Manage experiments: We all love A/B testing. Step Two: Determine KPIs.

Data Visualization 55

Data Visualization Embedded Analytics Dashboard Reporting Tools 55

Department of Product

SEPTEMBER 14, 2023

The company’s CEO says the implementation of Intercom’s customer service chatbot combined with Retool’s access to LLMs upped the bots success rate from 20% to 60%. Chartpack: R&D spend – what are companies spending R&D budgets on and how can you set up your teams for innovation? billion valuation.

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Usersnap

MARCH 4, 2021

That button sent new feature requests to the moon and is responsible for a huge part of the company’s monthly recurring revenue (MRR) growth. How about if I told you this was also the first time this product manager’s company created this particular process for feature requests? More intrigued? Ready to rock? Great start.

Feedback Software 105

Feedback Software User Testing Research Software Analytic Tools 105

Userpilot

OCTOBER 15, 2022

15 B2B customer experience best practices that drive business growth. B2B customer experience is all of the interactions that a customer has when interacting with a business-to-business (B2B) company. Track in-app customer behavior with analytics to recognize areas of friction that you can improve on.

Customer Experience 98

Customer Experience B2B User Testing Customer Feedback 98

Lenny Rachitsky

FEBRUARY 22, 2024

• Sendbird —The (all-in-one) communications API platform for mobile apps • Explo —Embed customer-facing analytics in your product — Elizabeth Stone is the chief technology officer of Netflix. The company values transparency and open communication from everyone, including leadership.

CTO 89

CTO Feedback Software Analytic Tools Data Visualization 89

Userpilot

NOVEMBER 11, 2022

Choosing the right user onboarding software is critical for SaaS companies these days. Which one offers the best value for money, and will be most appropriate for a company of your size, with your resources? Userguiding and Chameleon are user onboarding, user feedback, and user analytics tools and each has its pros and cons.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

JUNE 19, 2023

The main features of a good LMS are an intuitive UI, support for different content types, course management features, assessment and certification functionalities, tracking and reporting, collaboration features, and gamification. Tracking and reporting functionality to keep a pulse on learners’ progress. Userpilot UI patterns.

Analytic Tools 95

Analytic Tools Feedback Software Reporting Tools Systems Review 95

Userpilot

MARCH 4, 2021

Customers expect companies to be receptive to feedback, and are ruthless when they come across businesses that doesn’t care. Here are some sobering facts: Market research experts Dimensional Research asked consumers which factors impact their level of trust in companies the most. Customer service. Delighted Dashboard.

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Gainsight

APRIL 7, 2022

However, what many product leaders and managers don’t realize is that there’s a set of tools that can both inform and fast-track your product adoption plan: product analytics. Here’s how to measure product adoption using product analytics. That’s why in-product analytics are so critical to product adoption progress.

Analytic Tools 52

Analytic Tools Data Visualization Embedded Analytics Product Research 52

Userpilot

MARCH 29, 2024

By analyzing user behavior patterns and uncovering valuable insights, behavior analytics tools enable businesses to design strategies that drive retention and business growth. Discover the cutting-edge of behavioral analytics tools! Behavior analytics tools empower companies to make effective, data-driven decisions.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Embedded Analytics 98

Usersnap

FEBRUARY 17, 2022

The great thing about the tools available today is you can collect feedback at basically any point of the customer journey : test a new product or feature with your users. get ratings of your products or services. streamline your customer service and shorten response times. evaluate customer satisfaction and loyalty.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Research Software 98

Userpilot

DECEMBER 3, 2022

Reach: This is the first stage when customers become aware of a company through advertising campaigns or word of mouth. Acquisition: At this stage, customers take action and start to interact with the company by visiting its website, booking a demo call, or starting a free trial. Customer Experience Lifecycle Map. Here’s how.

Feedback Software 97

Feedback Software Analytic Tools Data Visualization Customer Feedback 97

The Product Coalition

MAY 20, 2020

In a smaller company or a startup, you’ll probably find data visualization falling into your lap. How easy a tool is to learn is also key, especially for newer businesses which want to get off the ground quickly. Within a company, you need to find a platform which is best suited for the amount of data you have.

Data Visualization 85

Data Visualization Analytic Tools Reporting Tools Embedded Analytics 85

Userpilot

APRIL 6, 2023

Adding a bug report widget so users can give you information about what type of bugs they’ve experienced. Instabug, which is designed to monitor mobile app performance, including bug reporting, crash reporting, feedback reporting, and of course in-app surveys. Adding a bug report widget with Userpilot.

Feedback Software 84

Feedback Software Analytic Tools Research Software Data Visualization 84

Userpilot

APRIL 23, 2021

Like – my user persons is: “a SaaS product marketer who works for a large company and is in charge of increasing first-month retention” or “a UX product designer in a UX team, who is in charge of prototyping, building, and optimizing the onboarding user flow”. All in one dashboard. You’re looking for details.

Analytic Tools 98

Analytic Tools Feedback Software Research Software User Testing 98

The Product Coalition

APRIL 25, 2022

Field Good for: Seeing the big picture Cost: Free for 1 PM/team and unlimited collaborators, €69/month for 1 PM/team with premium features, €245/month for up to 3 PMs with premium features and portfolio analytics, prices for the enterprise plan with custom integration and premium support on request. The limitations of Pitch depend on you.

Analytic Tools 162

Analytic Tools Data Visualization Feedback Software Research Software 162

Userpilot

JANUARY 9, 2023

Customers are more likely to stick with a company after receiving excellent customer service. Sales analytics to identify better-qualified prospects and improve your marketing strategy. Provide proactive customer service personalized for different users. You can offer proactive self-service support via a help center.

Feedback Software 96

Feedback Software Analytic Tools Research Software Customer Experience 96

Intercom, Inc.

APRIL 25, 2018

Think of it as the perfect front desk for your company. Because these interactions can happen outside of a conversation, it fundamentally changes what a business messenger is all about. They had to click “Start a conversation” to find this link to self-service – it was almost contradictory.

Embedded Analytics 215

Embedded Analytics Feedback Software User Testing Customer Experience 215

Userpilot

OCTOBER 29, 2023

WTP helps SaaS companies choose optimum prices for their products to maximize profit. Experiments , like fake door tests , can also be used to assess your customers’ WTP. Another method to influence WTP is by offering integrations to other products because it enables users to easily embed it in their workflows.

Research Software 103

Research Software Feedback Software Analytic Tools User Testing 103