Userpilot

JUNE 11, 2021

This is where analytics software comes in. Analytics tools help SaaS businesses generate actionable insights from the data they collect, which then fuels their decisions. We’ll also tell you which data points and metrics you should pay particular attention to and how to track them using the SaaS analytics software listed here!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Intercom, Inc.

DECEMBER 12, 2019

Most SaaS companies start with a free software offering – providing a preview of their product’s capabilities before encouraging their users to grow into pro or enterprise solutions. But in the second phase of Vidyard’s playbook, the company launched a free version. Vidyard did the opposite. Their philosophy?

Reporting Tools 169

Reporting Tools Research Software Onboarding KPIs Customer Experience 169

Mixpanel

OCTOBER 17, 2022

When a company reaches hyper-growth mode, it’s worth taking a look at how it got there. Forrester reports that insight-driven businesses are growing at an average of 30% each year and are predicted to take $1.8 Forrester reports that insight-driven businesses are growing at an average of 30% each year and are predicted to take $1.8

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Onboarding KPIs 52

Userpilot

MAY 13, 2024

Customer feedback surveys serve as invaluable tools for gathering actionable insights directly from your audience. TL;DR Customer feedback forms gather user insights and sentiments that allow you to improve your product/service. Track overall satisfaction with your product or service. Determine your platform’s ease of use.

Customer Feedback 105

Customer Feedback User Testing Feedback Software Product Research 105

Intercom, Inc.

DECEMBER 8, 2020

Modern customers expect quick, personal, and effective service. Data alone won’t produce results, but it will help you to contextualize customer behavior and feedback to provide better service faster. However, KPIs identify more specific goals that can be adjusted based on performance. What are help desk metrics? Response time.

Onboarding KPIs 211

Onboarding KPIs Customer Feedback Data Visualization Customer Experience 211

Gainsight

NOVEMBER 2, 2022

This article was authored by Sheryl Estrada , Senior Reporter at Fortune, and originally published in CFO Daily. . KPIs, or key performance indicators, measure how effectively a company is achieving key business goals. Some emerging KPIs Schrage noted include employee experience, customer experience, and customer lifetime value.

Reporting Tools 52

Reporting Tools Research Software KPI User Testing 52

Alchemer Mobile

MARCH 26, 2021

To give you a general idea of where the mobile playing field is today, here are a few 2020 stats from our friends at App Annie : App Annie’s State of Mobile report is a fantastic place to start when looking for a general lay of the land and high-level stats. Every company says they’re “customer-centric,” but very few actually are.

User Testing 257

User Testing Customer Experience Feedback Software Research Software 257

Intercom, Inc.

APRIL 7, 2021

The wider global business scene is finally realizing what many successful companies have known for quite some time now: customer support is the face of your company. The result is the Customer Support Quality Benchmark Report 2021. How the support landscape is changing. Chat has passed phone support.

Onboarding KPIs 129

Onboarding KPIs Reporting Tools Customer Experience Data Visualization 129

Userpilot

MARCH 18, 2024

In SaaS, a new user activation dashboard can become a massive product analytics tool to understand and optimize the user journey. A new user activation dashboard monitors and reports on activation metrics, identifying conversion bottlenecks and helping you improve the onboarding experience. What is a new user activation dashboard?

Data Visualization 105

Data Visualization Onboarding KPIs Dashboard Customer Experience 105

Userpilot

MARCH 2, 2022

Much of product success depends on your marketing team but business decision-making and progress evaluation are crucial to keeping your company focused on the right path towards sustainable growth. To grade OKRs, use a scoring system on a scale of 0.0 Thus, OKRs help you hold every team and employee accountable for company growth.

Feedback Software 105

Feedback Software Onboarding KPIs Reporting Tools Product Research 105

ProductPlan

AUGUST 10, 2023

Yet the customer experience continually improves while KPI targets come into view. Big bets have big payoffs, but there’s a reason it’s called gambling In the venture capital world, the prevailing strategy is to invest in multiple companies knowing that many will fail. But your company isn’t a VC, even if some back it.

Reporting Tools 94

Reporting Tools Feedback Software Product Research User Testing 94

BrainMates

APRIL 21, 2020

Getting up to that level puts you in elite company. We write lengthy market and product requirements detailing the solution we want, “supported” by overly ambitious business cases. Whether the solution we’ve defined is the most effective to sufficiently address the problem? The best batting averages top out in the mid 30% range.

Onboarding KPIs 80

Onboarding KPIs Product Research Reporting Tools Research Software 80

Userpilot

APRIL 23, 2021

Then, I’ll go a bit deeper and look into 10 user persona examples for 3 SaaS tools, to showcase how products with several different use cases can have dramatically different personas. User persona’s pain points (blockers): Is using other solutions too time-consuming? What is a user persona? You’re looking for details.

Analytic Tools 98

Analytic Tools Feedback Software Research Software User Testing 98

Userpilot

JANUARY 16, 2024

A potent tool, ChatGPT has proven to be a strategic addition to the product management toolkit, churning out ideas in even the most unlikely scenarios. Enter ChatGPT, a powerful tool that uses natural language processing to understand queries and provide human-readable responses.

ChatGPT 105

ChatGPT Data Visualization Onboarding KPIs Research Software 105

The Product Coalition

DECEMBER 5, 2019

Many companies are already starting to offer solutions for this group of people, with data-scientists as the main focus. A revolution in observability that has risen due to new technology from companies such as New Relic. In terms of cost, maintaining core-DS production is quite expensive.

Data Visualization 78

Data Visualization Reporting Tools Technical Review Research Software 78

Mixpanel

FEBRUARY 26, 2020

Along with affordable pet boarding provided by insured pet sitters, Mad Paws provides other services for pet owners such as dog walking and pet sitting. From a data point of view, we come out of it with new reports and new ways to think about future growth. Mixpanel: What percentage of your day do you spend on analytics reporting?

Data Visualization 101

Data Visualization Analytic Tools Reporting Tools Customer Experience 101

ProductPlan

FEBRUARY 15, 2022

There isn’t yet an established, consistent hierarchy or functional view of product operations found from company to company. A product operations manager at a smaller technology company may engage in different activities than someone at a larger firm. Finally, top-notch communication skills are essential.

Data Visualization 92

Data Visualization Reporting Tools Analytic Tools Research Software 92

Userpilot

NOVEMBER 18, 2023

Determine the right analysis report to use. Ensure the metrics you choose directly contribute to your overarching goals or at least represent your current needs as a company. Determine the right analysis report to use Once you have selected the metrics to analyze, you need to determine the analysis report to employ.

Data Visualization 104

Data Visualization Onboarding KPIs Analytic Tools Customer Experience 104

Gainsight

APRIL 18, 2022

But like most simple solutions, it requires significant strategic planning behind the scenes. Be prepared to iterate on improvements quarterly as your company and customers change. Your reward will be the privilege of generating results that serve the company’s customer teams, go-to-market motion, and overall business growth.

Data Visualization 52

Data Visualization Dashboard User Testing Customer Experience 52

ProductPlan

AUGUST 10, 2023

Yet the customer experience continually improves while KPI targets come into view. Big bets have big payoffs, but there’s a reason it’s called gambling In the venture capital world, the prevailing strategy is to invest in multiple companies knowing that many will fail. But your company isn’t a VC, even if some back it.

Reporting Tools 52

Reporting Tools Feedback Software Product Research User Testing 52

Gainsight

AUGUST 24, 2020

The Customer Success Operations team I manage has responsibilities ranging across: Software administration. KPI and Board reporting. User adoption programs ranging from webinars to newsletters to Sightline Vault solutions . At Gainsight, we believe customer success is a company-wide priority. Process development.

Customer Experience 52

Customer Experience Reporting Tools User Testing Feedback Software 52

Folding Burritos

JANUARY 25, 2018

How’s that KPI doing?”. Or perhaps we’re reaching out to other teams to ask questions like: “Which bugs have been reported this week?”. Create internal dashboards, docs or wiki pages, only to realize that’s where information goes to die, because people can’t find it, don’t understand the tool or forget to go there.

Data Visualization 347

Data Visualization Product Research Feedback Software Reporting Tools 347

Imaginary Cloud - Design

SEPTEMBER 1, 2022

Whether you are an e-commerce brand, B2B company, or another type of business, your website is likely to be the first impression many potential customers get of your company. You can also take advantage of Google’s free website health check to get a more in-depth report on your site’s health, broken links, and more.

Reporting Tools 52

Reporting Tools Research Software Data Visualization Feedback Software 52

Userpilot

NOVEMBER 23, 2023

Cohort analysis is one of the most useful kinds of product analytics reports. Finally, use an analytics tool to generate the cohort analysis reports. More complex use cases normally require multiple reports. Unlike Heap and Google Analytics , Userpilot offers teams tools to act on the insights from their cohort analyses.

Analytic Tools 52

Analytic Tools Data Visualization Onboarding KPIs Reporting Tools 52

Amplitude

APRIL 9, 2019

In order to better understand users—their wants and their unique problems that need proactive solutions—it’s crucial to involve data in every step of the product-development process. Her career in digital product and strategy has taught her that products only succeed when they offer solutions that users actually need.

Data Visualization 61

Data Visualization Analytic Tools Feedback Software Reporting Tools 61

Userpilot

JANUARY 15, 2024

With an abundance of product analytics to track, having a robust SaaS KPI dashboard is essential to monitor the metrics that matter most. What is a SaaS KPI dashboard? A SaaS KPI dashboard is an analytics reporting tool that helps SaaS companies monitor, measure, and improve the performance of their product or business.

Onboarding KPIs 105

Onboarding KPIs Data Visualization KPI Dashboard 105

Gainsight

FEBRUARY 23, 2023

That means the metrics used to measure and steer performance need to change, too—but many companies are still wedded to old-school key performance indicators (KPIs) that don’t fully reflect the needs of today’s organizations. The next step is to ensure that planning around KPIs cascades down to the operational level.

Data Visualization 52

Data Visualization KPI Reporting Tools Customer Experience 52

Userpilot

JULY 6, 2021

A product growth manager is in charge of your product growth strategy: they are concerned with realistic KPI metrics and can achieve these by researching customer feedback and data, identifying opportunities for revenues, and testing products and features. Think The Walt Disney Company acquiring 20th Century Fox or Microsoft acquiring Github.

Feedback Software 98

Feedback Software Research Software Analytic Tools Onboarding KPIs 98

Gainsight

DECEMBER 26, 2018

That’s what Forrester analyst TJ Keitt said in his September 2018 report, How to Build a Customer Success Program , and I couldn’t agree more. If you’re in an organization currently undergoing this transformation or fighting to ignite it, here are three trends in Customer Success to look out for—and implement at your company—in 2019.

Onboarding KPIs 53

Onboarding KPIs Reporting Tools Research Software Engineering 53

Mixpanel

JULY 16, 2019

Summary KPIs vs. Growth KPIs. The most successful companies set themselves apart by how sophisticated they are in defining their KPIs. They assess themselves at multiple levels, using Summary KPIs for a snapshot of digital health, in addition to Growth KPIs for a leading indication of long-term product success.

Data Visualization 77

Data Visualization KPI Customer Experience Reporting Tools 77

Userpilot

FEBRUARY 15, 2022

The best user engagement tools to use to turn new users into active users. Our active users are people that use our platform to schedule social media posts”. MAU is a key performance indicator (KPI) that companies use to track user engagement. This is particularly useful for companies with multiple acquisition channels.

Feedback Software 98

Feedback Software Analytic Tools User Testing Onboarding KPIs 98

Gainsight

JULY 27, 2020

With all the unknowns surrounding reopening K-16 institutions, EdTech solutions are becoming essential tools for learning at home. As a result, EdTech companies are preparing for a fall full of new customers and users and growing usage from existing customers.

Feedback Software 52

Feedback Software Reporting Tools Onboarding KPIs User Testing 52

The Product Coalition

MAY 28, 2020

Step 1: Commit to a Standard vs. Freestyling Amongst the product leadership team, they will need to decide that they are committed to more structure/standardization, engagement with their direct reports on career development, and time to review advancement candidates. liking to UX studies, mockups, and KPI dashboards).

Development 78

Development Data Visualization Product Management Product Manager 78

Mixpanel

JANUARY 19, 2021

You’ve probably seen many business subscriptions getting canceled after an email goes out to your team (“Anybody still using this tool?”). And historically, such a definition made sense, because without access to other data, companies had to wait for Finance to close the books before knowing whether their product was doing well.

Data Visualization 119

Data Visualization Analytic Tools Onboarding KPIs Customer Experience 119

Gainsight

JUNE 17, 2022

Like customer success, product-led growth strategies were born out of a need to optimize SaaS companies. According to Forrester research , product-led growth companies have sparked more than $208 billion in market value so far. Since January 2020, PLG companies have outperformed standard SaaS growth by 2x. Advanced Reporting.

Onboarding KPIs 52

Onboarding KPIs Data Visualization Analytic Tools Research Software 52

Hutwork

MARCH 9, 2018

And as a product manager finding out how others made a strategy work, whether it was implementing a road-map software or avoiding other’s pitfalls can make or break your product’s success. Magazine reports that most CEOs read at least a book a week, and this doesn’t include blogs, articles, podcasts, and videos they devour, too.

Article 82

Article Feedback Software Research Software User Testing 82

Revulytics

JANUARY 29, 2020

As product usage analytics deliver a growing stream of data and insights into product team dashboards, user retention metrics have become an increasingly reliable KPI to measure customer, product, and company health. While this has long been the case for SaaS it is becoming increasingly important for B2B on-premise software, too.

Customer Experience 70

Customer Experience Data Visualization Onboarding KPIs Customer Feedback 70