Alchemer Mobile

DECEMBER 27, 2022

It is an indispensable KPI because it indicates how many of your users have stayed loyal. . This metric is difficult to grow organically; therefore, retention numbers should be a major KPI from day one. Session length is a good KPI to use as a baseline for app engagement. Churn rate is the opposite of retention rate.

Feedback Software 244

Feedback Software Research Software User Testing Customer Experience 244

Alchemer Mobile

OCTOBER 21, 2021

Previously, he has worked for SaaS companies such as Dropbox and Apptimize. And if I’m measuring on a specific outcome, let’s say like user growth, and an executive is measuring on a different ruler motivated by a different KPI or incentive structure, it’s really hard to reconcile those things because you’re measuring things differently.

User Testing 246

User Testing Data Visualization Product Management Product Manager 246

Userpilot

OCTOBER 5, 2021

Some do’s and do not’s when setting OKRs and KPIs for your team. Common questions around how to measure, when to measure, and making sure your whole company is set for success. Objectives are always linked to the company's larger vision and mission. What are KPIs? KPI: Run 2k every week. What are OKRs?

Onboarding KPIs 145

Onboarding KPIs Analytic Tools KPI Customer Experience 145

Mixpanel

MAY 27, 2021

Summary KPIs vs. Growth KPIs. The most successful companies set themselves apart by how sophisticated they are in defining their KPIs. They assess themselves at multiple levels, using Summary KPIs for a snapshot of digital health, in addition to Growth KPIs for a leading indication of long-term product success.

Data Visualization 140

Data Visualization KPI Customer Experience Analytic Tools 140

Userpilot

NOVEMBER 19, 2022

Having trouble deciding which customer service KPI to use? There are some vanity metrics among the KPIs for customer service. So let’s look at the most important KPIs that will help you create strategies to provide superior customer service and boost retention. Customer service KPI #1 Customer Satisfaction Score.

Onboarding KPIs 98

Onboarding KPIs Data Visualization Reporting Tools Customer Experience 98

Alchemer Mobile

DECEMBER 27, 2022

It is an indispensable KPI because it indicates how many of your users have stayed loyal. This metric is difficult to grow organically; therefore, retention numbers should be a major KPI from day one. Session statistics Session length is a good KPI to use as a baseline for app engagement. How many downloads is a realistic goal?

Feedback Software 130

Feedback Software Research Software User Testing Customer Experience 130

The Product Coalition

JULY 1, 2019

Too many products and companies have sailed blissfully into failure, simply because they were unable to track the bigger picture clearly. In practice companies struggle with settling for just one top KPI, and with good reason. North Star Metric, One Metric, top business KPI?—?are All companies measure captured value?—?these

KPI 92

KPI Data Visualization Workshop Analytic Tools 92

Userpilot

JANUARY 15, 2024

With an abundance of product analytics to track, having a robust SaaS KPI dashboard is essential to monitor the metrics that matter most. What is a SaaS KPI dashboard? A SaaS KPI dashboard is an analytics reporting tool that helps SaaS companies monitor, measure, and improve the performance of their product or business.

Onboarding KPIs 105

Onboarding KPIs Data Visualization KPI Dashboard 105

Userpilot

MAY 17, 2021

Go ahead and skip directly to the product marketing KPIs list or continue to read if you’re just starting out and looking to understand more about what product marketing is first. What is a Product Marketing KPI metric? Product Marketing KPIs vs Product Marketing OKRs. What is a Product Marketing KPI metric?

Onboarding KPIs 98

Onboarding KPIs Analytic Tools Feedback Software Product Marketing 98

ProductPlan

AUGUST 17, 2020

Everyone in the company who looks at your product roadmap can evaluate it, not from just a customer perspective, but a timeline-based customer perspective. Let’s look at some tangible examples of how each theme may be planned and presented from the perspective of a fictitious e-commerce platform company. CUSTOMER KPI: Reach.

Onboarding KPIs 100

Onboarding KPIs Roadmap Customer Experience KPI 100

Mixpanel

OCTOBER 17, 2022

When a company reaches hyper-growth mode, it’s worth taking a look at how it got there. We spoke to two leaders at growing digital companies about how integrating data-informed practices into their operations, including mature product analytics with a platform like Mixpanel, can lead to success.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Onboarding KPIs 52

Intercom, Inc.

NOVEMBER 14, 2018

For many of these KPIs, you’ll want to measure them on two levels: individual and team. Both are important if you want to manage your sales reps to top performance and ensure your team is on track to hit company goals. Lead generation KPIs (Top of funnel). Our lead flow KPIs tell us the volume of leads entering the sales funnel.

Data Visualization 188

Data Visualization Outbound Inbound KPI 188

Mind the Product

MARCH 8, 2019

Mission-driven companies have a “wrong” that they want to make right in the world; they have a cause that they’re deeply passionate about. Define a KPI to track process. Build stuff and try to improve KPI. Your company growth is limited by the rate at which you solve customer problems. Find Your Mission.

KPI 159

KPI Banking User Testing Product Research 159

Product Management University

JANUARY 19, 2023

Each product–or member–has a specific role to play within the team, but the ultimate goal is to help the team, or company, win in its chosen market segments. Mistake #1 Starting with your own company’s goals instead of your target customers’ goals. “We Think of your products as individual members of a competitive sports team.

B2B 130

B2B Strategy Product Strategy Customer Experience 130

Product Warrior

NOVEMBER 4, 2019

There is always a raft of excuses as to why a large company can’t move quickly, especially as they typically describe themselves as having the agility of an oil tanker. Take your company, for example. Is there a management KPI for how quickly you learn or how much you are learning? But they needn’t be. Probably not.

KPI 40

KPI Agile Enterprise Leadership 40

The Product Coalition

MARCH 23, 2020

large enterprise tech companies meant to connect between the company’s goals, the department’s, the team’s and even personal goals over a specified period of time. If used correctly, OKRs can enable companies and teams to increase efficiency and focus their efforts so they can work together in one unified direction.

Weak Development Team 78

Weak Development Team Roadmap KPI Strategy 78

BrainMates

APRIL 21, 2020

Getting up to that level puts you in elite company. We’re stewards within our organisations charged to deploy scarce company-wide resources (yes, engineering, but we also profoundly impact where people across the business spend their precious time). The best batting averages top out in the mid 30% range. Either way, you get the gist!

Onboarding KPIs 80

Onboarding KPIs Product Research Reporting Tools Research Software 80

Gainsight

NOVEMBER 2, 2022

KPIs, or key performance indicators, measure how effectively a company is achieving key business goals. Right now all companies—whether they’ve been around for 100 years or are just emerging—are focusing on KPIs that reflect modern technologies. From a KPI perspective, we also embrace technology.”

Reporting Tools 52

Reporting Tools Research Software KPI User Testing 52

Mind the Product

JUNE 8, 2018

He talked about the misunderstood term “customer” in the agile manifesto, and talked about the customer/vendor anti-pattern, the valuable/usable/feasible part of the product manager’s job, and that all of us should focus beyond the next KPI to hit. We should really care about the results we are generating for our companies and customers.

Agile 187

Agile KPI Leadership Product Management 187

Roadmunk

AUGUST 28, 2023

Knowing when to use an OKR versus KPI can help your company map its successes. To see if you’re meeting objectives, you need to track some key metrics.

KPI 40

KPI 40

The Product Coalition

AUGUST 4, 2023

The Role of Data in Defining Your North Star Metric How the Right North Star Metric Can Illuminate Your Business Path A North Star metric is a key performance indicator (KPI) that a company uses as the leading measure of its success. It helps the entire company focus on delivering this core value, which should ideally drive success.

Data Visualization 122

Data Visualization User Testing Customer Satisfaction Customer Experience 122

Userpilot

FEBRUARY 5, 2023

Do you need some behavioral KPI examples to understand what metrics to track and why? Behavioral key performance indicators (KPIs) can help you understand user experience and measure feature adoption. TL;DR Behavioral KPIs refer to metrics that track and measure customer behavior and engagement with your products or services.

Onboarding KPIs 98

Onboarding KPIs KPI Analytic Tools Feedback Software 98

Userpilot

APRIL 29, 2024

Here’s why: Deeper insights into customer needs : Segmentation allows companies to understand the nuances in their customer base needs and behaviors. Product customization : By understanding distinct customer groups, companies can customize their products or features to satisfy unique customer requirements. How old are you?

Analytic Tools 104

Analytic Tools Research Software Feedback Software Product Research 104

Intercom, Inc.

OCTOBER 16, 2018

Measuring that is inherently messy and difficult, which is why crafting effective KPIs for people’s performance is so challenging. What are KPIs? Key Performance Indicators are a series of measurements which allow a company to track the success of their operations in relation to achieving their goals or objectives.

Weak Development Team 154

Weak Development Team Customer Experience User Testing Customer Feedback 154

The Product Coalition

OCTOBER 3, 2017

Why can data generated KPIs limit your product? Product KPI is defined so we can measure how well the new feature works or resolve an AB testing. That’s why it is only natural that when we come to set the KPI for a new product or feature, we start by looking at the data. That helps us to define the product KPI.

KPI 60

KPI User Testing Product Research Product Strategy 60

Alchemer Mobile

MARCH 26, 2021

Every company says they’re “customer-centric,” but very few actually are. Fifty-one percent of consumers say they expect companies to ask for their feedback, and that number is even higher for consumers who prefer to leave feedback in-app ( 64% ). Stop talking about customer-centricity; turn it into action.

User Testing 257

User Testing Customer Experience Feedback Software Research Software 257

Product Warrior

FEBRUARY 1, 2017

Many large enterprises look at start up companies with envy at their speed of innovation i.e. Learning. There is always a raft of excuses to why the large company can't move quickly, typically comparing itself to the agility of an oil tanker. Learning fast drives growth, innovation and builds companies bigger stronger profits.

KPI 45

KPI Enterprise Agile Leadership 45

Dear Strategy

NOVEMBER 26, 2020

Dear Strategy: “How can we measure the success of our strategy using some KPI other than orders? If you’re interested in having Strategy Generation Company deliver a strategy workshop for your business, please visit us at [link]. How do we learn from our failures?”.

KPI 52

KPI Strategy Workshop Blog 52

The Product Coalition

OCTOBER 12, 2020

In the end, we had great momentum on the deal size, but if we considered revenues as our KPI, we were at a standstill. But companies had been living with 80% of their data all along, and they were just discovering about their missing 20%?—?thanks It wasn’t helping them much. So they were not converting to paying for the product.

Startups 167

Startups Data Visualization KPI Analytic Tools 167

Dear Strategy

DECEMBER 21, 2020

Dear Strategy: “How can we measure the success of our strategy using some KPI other than orders? So what exactly is a KPI, and how does it differ from all the other types of measurements that are thrown about in the field of strategic planning? With all of those definitions, then, where in the world does this term “KPI” fit in?

KPI 52

KPI User Testing Technical Review Vision 52

Intercom, Inc.

APRIL 7, 2021

The wider global business scene is finally realizing what many successful companies have known for quite some time now: customer support is the face of your company. Every company has its own vision of what their customer-facing interactions should look and feel like. Proactive support is on the rise. Defining “quality”.

Onboarding KPIs 129

Onboarding KPIs Reporting Tools Customer Experience Data Visualization 129

Userpilot

JUNE 1, 2022

In this article, you will learn: What is a KPI in SaaS? KPIs vs. Metrics. Why is it so important to track KPI, metric, or measure? A key performance indicator (KPI) is a measurable value that shows how effectively a company is meeting key business objectives. When you add context to a metric, you get a KPI.

Onboarding KPIs 98

Onboarding KPIs KPI Analytic Tools Data Visualization 98

Mixpanel

JULY 16, 2019

Summary KPIs vs. Growth KPIs. The most successful companies set themselves apart by how sophisticated they are in defining their KPIs. They assess themselves at multiple levels, using Summary KPIs for a snapshot of digital health, in addition to Growth KPIs for a leading indication of long-term product success.

Data Visualization 77

Data Visualization KPI Customer Experience Reporting Tools 77

Userpilot

MARCH 18, 2024

It’s a great KPI to evaluate the effectiveness of your onboarding process, as well as identify opportunities to streamline the user journey. It offers the ability to add filters based on user properties, companies, and segments—allowing a more granular analysis of different cohorts. Tracking activation conversion trends with Userpilot.

Data Visualization 105

Data Visualization Onboarding KPIs Dashboard Customer Experience 105

The Product Coalition

JULY 19, 2022

This cohort of users is called ‘High value’ because they bring more revenue to your company or these segment of users are your core users. For some companies, these customers can be B2-B customers, and for some companies, they are B2C. They bring more recurring revenues for the company.

User Friction 122

User Friction Customer Experience User Testing Customer Feedback 122

Userpilot

JUNE 28, 2022

Customer experience Key Performance Indicators are the metrics that measure the level of interaction between the company and customers. By using these KPIs, you can calculate how quickly you lose customers, their lifetime value, and their overall health scores. There are eight key CX KPIs that you need to measure.

Customer Experience 52

Customer Experience Feedback Software Analytic Tools Onboarding KPIs 52

Mixpanel

APRIL 26, 2023

Company KPIs Template The Company KPIs Template takes the guesswork out of identifying and tracking your baseline metrics by giving you a ready-made, customizable Board for metrics across growth, engagement, and retention. Plus, they’re available to everyone on any of our plans—free and paid.

Data Visualization 92

Data Visualization User Testing KPI Customer Feedback 92