Comparison Customer Satisfaction Embedded Analytics Product Management 
Userpilot
FEBRUARY 25, 2024
TL;DR The Kano model is a product development framework that helps identify and categorize customer needs based on the level of delight they can deliver in comparison to the effort invested. Kano analysis is effective for the following reasons: It’s a user-centric framework that’s simple to execute.
Userpilot
JULY 27, 2022
Active feedback is when a company contacts customers directly to seek their opinion. Product managers prefer active feedback because it’s targeted, contextual and specific. There are four primary ways of collecting active feedback: in-app surveys , email feedback surveys, usability testing, and user interviews.
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Userpilot
JUNE 2, 2022
You derive a NPS by asking customers to rate the likelihood of them recommending your product or service to others on a horizontal numeric scale. CSAT surveys: Customer Satisfaction surveys are used to measure how satisfied customers are with your product or service.
Userpilot
FEBRUARY 25, 2024
TL;DR GainsightPX is a good choice for in-app messaging and it comes with features such as self service support, in-app resource center, and onboarding checklists. GainsightPX is one of the most prominent product experience platforms in the market. It can be instrumental in driving product adoption and user retention.
Userpilot
MAY 30, 2023
Choosing the best product adoption platform for your SaaS can be tough. That’s why we’ve created a detailed comparison of these three tools. Whether you want to improve user onboarding , increase adoption, or gather user feedback, we’ll show how each tool stacks up. What is Whatfix best for?
Userpilot
MARCH 16, 2024
The solution also lets you track analytics on all in-app guidance, collect user feedback, build out self-serve content, and automate certain flows. Whatfix even has integrations with Salesforce, Amplitude, Google Analytics, Slack, Confluence, and other platforms to maximize collaboration. This is set automatically.
Userpilot
OCTOBER 31, 2022
Looking to drive adoption with contextual user onboarding ? As any savvy product manager will know, picking the right tool is essential to the success of your SaaS – so it’s worth taking the time to choose carefully. Another important aspect for product managers to consider is customer loyalty.
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