ProductPlan

SEPTEMBER 13, 2022

It takes more than just keeping up with the competition on product comparison checklists to stay relevant. Effective product teams position their solutions as market leaders. Killer features for niche markets. Anyone managing a product knows they must maintain competitiveness by offering comparable capabilities.

Feedback Software 52

Feedback Software Research Software Differentiation Product Research 52

Userpilot

OCTOBER 20, 2023

TL;DR Sentiment analysis helps you monitor the opinions, emotions, and feelings (sentiment) of customers towards your product or brand. Sentiment analysis makes it possible to compare your product to competitors, evaluate the impact of your product/marketing efforts, and gather actionable growth insights.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Customer Satisfaction 52

Userpilot

JUNE 7, 2022

The churn rate is a critical metric for all subscription-based businesses. Companies should regularly collect customer feedback on metrics such as customer satisfaction and use their insights to improve user experience and decrease churn. The churn rate in SaaS indicates how many customers leave your product during any given period.

Analytic Tools 52

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 52

Userpilot

JULY 26, 2022

While some product managers focus solely on quantitative data, one can argue that qualitative data is just as important because it reveals what customers feel about a SaaS product. Qualitative feedback is customer-generated feedback about a product or its features through open-ended questions. You’re not alone.

Feedback Software 93

Feedback Software User Testing Research Software Customer Feedback 93

Userpilot

JULY 29, 2021

It can be quite confusing if you don’t know what tactics will improve customer engagement in your product. P ersonalized customer engagement leads to a domino effect on product metrics like: User sentiment (Net Promoter Score NPS ). As they progress, they interact with your product and brand across different digital channels.

Feedback Software 98

Feedback Software Analytic Tools Reporting Tools Customer Communications 98

Userpilot

JANUARY 31, 2022

Product management specializations have trended upwards in recent months. These “specializations” often place focus around a specific set of skills or needs a company has, somewhat creating a division within the product manager role. Are we breaking apart the product manager role a bit too much? Product Management Skills.

Research Software 92

Research Software Analytic Tools Feedback Software Product Research 92

Userpilot

OCTOBER 23, 2022

A B2B SaaS customer journey map is key to creating a wholesome product experience for your customers. To get it right, SaaS companies must step back and see the product from the customer’s viewpoint. Starting from their first point of contact to when they subscribe and eventually become raving fans of your product.

Feedback Software 71

Feedback Software B2B Customer Feedback Customer Experience 71

Userpilot

JUNE 21, 2021

Use the table of contents below to jump straight to the tool comparisons if you don’t need to know what NPS is and how it’s calculated. NPS scores are a standardized metric for measuring user satisfaction. Therefore, an NPS score measures user loyalty and satisfaction with your product or business on a simple scale of 0-10.

Feedback Software 52

Feedback Software Analytic Tools Data Visualization User Testing 52

ProductPlan

NOVEMBER 4, 2019

Hiring product managers is one of the most challenging and important tasks for product team leaders. The diversity of backgrounds in product manager applicants increases the level of difficulty in making a good hire. Moreover, product manager roles and job descriptions also vary wildly from one organization to the next.

User Testing 48

User Testing Product Management Product Manager Onboarding KPIs 48

Userpilot

JUNE 26, 2023

Picking the right product experience platform is an important task for any product manager. In this article, we’ll be conducting an in-depth analysis and comparison of the 15 best tools currently available on the market. Product teams will use all of these to craft a positive customer experience. Let’s dive in.

Analytic Tools 86

Analytic Tools Feedback Software Research Software Reporting Tools 86

The Product Coalition

JANUARY 26, 2024

In the perfect world, product managers have all the time, resources, and skills to do impeccable, in-depth market and user research. In the real world, product managers may have to start from scratch and quickly find something meaningful to work on. 25 mini-research ideas for inspiration 25 mini-research ideas for product managers 1.

User Testing 102

User Testing Product Research Research Software Data Visualization 102

Userpilot

NOVEMBER 27, 2023

Product growth vs. product-led growth? SaaS companies like Slack and Atlassian pioneered the product-led growth (PLG) model as a way to reach customers through the product. But there’s also the product growth strategy, which shares some similarities and differences with the PLG model. What is product growth?

Onboarding KPIs 91

Onboarding KPIs Data Visualization Customer Experience Product Research 91

Userpilot

FEBRUARY 18, 2024

There are different funnels—sales funnel, onboarding checklist funnel, free to paid conversion funnel, and so on. Specify the metrics to monitor for each stage. Use cases for Userpilot’s funnel analytics tools: Design a smooth onboarding process to help users easily adopt your existing and new features.

Data Visualization 90

Data Visualization Analytic Tools Onboarding KPIs Reporting Tools 90

Userpilot

APRIL 15, 2022

Which one is the best user onboarding tool ? In this article, we’ll go in-depth and have a look at the most important features each platform offers. Userpilot is a code-free product experience software, which gives non-tech teams the ability to create powerful contextual onboarding experiences. Pendo vs Userpilot?

Analytic Tools 83

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 83

Userpilot

MARCH 29, 2023

Some actionable strategies to optimize LTV include: Personalize the onboarding process. Track in-app feature usage and prompt contextual engagement. You can also analyze your product usage data to find what drives engagement and implement it in your less engaged user segments. Why is LTV an important metric?

Data Visualization 76

Data Visualization Analytic Tools Feedback Software Customer Experience 76

Userpilot

JANUARY 31, 2024

Do you sit at night wondering how your users interact with your product? You can get the answers you need simply from product management analytics tools. To help you know which tool to use, this article will cover the ten best product analytics tools. Do they like it? Are you confused about using it?

Data Visualization 91

Data Visualization Analytic Tools Feedback Software Reporting Tools 91

The Product Coalition

MAY 8, 2023

Let’s talk about how CS teams drive value in logging customer feedback, product roadmapping, and closing the loop. Specifically, they can play three critical roles in your feedback management system: collecting feedback, supporting roadmapping, and closing the loop. Building a customer feedback management system? Better data.

Feedback Software 130

Feedback Software User Testing Customer Feedback Research Software 130

Userpilot

FEBRUARY 13, 2024

This article is going to dive into the Userpilot vs Help Scout debate and try to answer a key question: Which is the better tool for user onboarding, as well as other use cases? TL;DR Let’s explore how Userpilot, and Help Scout compare when it comes to user onboarding and other common use cases. Let’s get into it!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

FEBRUARY 14, 2024

This article is going to dive into the Userpilot vs Whatfix debate and try to answer a key question: Which is the better tool for user onboarding, as well as other use cases? TL;DR Let’s explore how Userpilot, and Whatfix compare when it comes to user onboarding and other common use cases. Let’s get into it! What is Whatfix?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

FEBRUARY 13, 2024

This article is going to dive into the Userpilot vs Usetiful debate and try to answer a key question: Which is the better tool for user onboarding, as well as other use cases? TL;DR Let’s explore how Userpilot, and Usetiful compare when it comes to user onboarding and other common use cases. Let’s get into it! What is Usetiful?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

FEBRUARY 14, 2024

This article is going to dive into the Userpilot vs Appcues debate and try to answer a key question: Which is the better tool for user onboarding, as well as other use cases? TL;DR Let’s explore how Userpilot, and Appcues compare when it comes to user onboarding and other common use cases. This key feature is absent in Appcues.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userzoom

APRIL 23, 2020

Remind them that UX research mitigates the risk of product failure and is a much more cost-effective way to handle the inevitable issues. Question: How would you suggest leading with metrics when testing a new product/feature with no benchmarks to measure against? Keep these in mind as you develop your research roadmap.

Webinar 83

Webinar Product Research User Testing UX 83

Userpilot

SEPTEMBER 16, 2021

In fact, productivity thrives in a gamified environment. Gamification incentivizes users to engage with your product by leveraging game-like mechanics. Gamification strategies can be used to generate traffic and conversions from existing software products. Gamification improves metrics by nurturing positive behavioral patterns.

Research Software 52

Research Software Feedback Software Onboarding KPIs Customer Experience 52

Department of Product

AUGUST 2, 2020

How to Create a Product Content Strategy Why UX content writers are the unsung heroes of the modern product team and what you can do about it I used a product the other day and it referred to me as the ‘system administrator’. A product that has invested heavily in integrating content into the overall experience oozes quality.

Feedback Software 52

Feedback Software Strategy Onboarding KPIs User Testing 52

Userpilot

JUNE 25, 2021

Do you want to build an efficient SaaS Product Marketing strategy, but are not sure where to start? There is so much involved in creating a great strategy, from target audiences to KPIs to customer journeys, but Userpilot is here to help. What is a product marketing strategy? What is a product marketing strategy?

Research Software 59

Research Software Analytic Tools Feedback Software Onboarding KPIs 59