Construction Customer Satisfaction User Testing 
Alchemer Mobile
FEBRUARY 24, 2022
Delivering customer love starts with listening to your customers. To get a sense of how customers feel about your brand, you must start by tracking customer sentiment. This post covers five ways to track and evaluate customer sentiment. What is customer sentiment and why does it matter? No, not NPS.
Intercom, Inc.
MARCH 14, 2019
These days, progressive, modern marketers like you and me are always hearing about customer centric marketing. We know that it’s customers, not brands, who hold the power. Leela knows that slapping “customer centric” in your mission statement is rarely enough. 6 ways to create a customer-centric culture.
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Intercom, Inc.
AUGUST 18, 2021
There’s a good reason that the seemingly simple Net Promoter Score (NPS) has become a ubiquitous, revered statistic in modern business – this single number is viewed as a measure of customer loyalty, a way to benchmark competitive performance, and has been proven to correlate with revenue growth (hence the popularity).
Userpilot
JANUARY 10, 2024
Looking for the best ways to conduct user research and gather actionable insights? Whether you’re building a product from scratch, updating something on your platform, or just want to listen to users and create better experiences , this article provides the guide you need. We covered: The benefits of proper user research.
Intercom, Inc.
OCTOBER 16, 2018
When I first started to work at Intercom as a Customer Support Representative (CSR), KPIs were completely foreign to me. Customer satisfaction (CSAT) scores. There are many more, and what works best for you will depend on the product or service you offer and the customers you have. What KPIs should you track?
Userpilot
APRIL 27, 2023
How do you create in-app surveys that give the user sentiment insights you need to build valuable products? TL;DR In-app surveys are short questionnaires used for collecting feedback from users. They allow you to gather large amounts of specific and targeted feedback. This is the key question we focus on in the article.
Userpilot
FEBRUARY 26, 2024
Looking for an effective customer satisfaction tool and wondering if Userpilot is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Userpilot is the ideal choice for your customer satisfaction needs. Let’s get started!
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