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User Research: What Is It and How to Do It in SaaS

Userpilot

Looking for the best ways to conduct user research and gather actionable insights? Whether you’re building a product from scratch, updating something on your platform, or just want to listen to users and create better experiences , this article provides the guide you need. We covered: The benefits of proper user research.

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Feedback: The Foundation of the Designer Communication Toolset

UX Studio: Product Management

Based on my experience and after a series of internal mentoring at UX studio, I observed a lot of similarities between Ryoba and how designers use feedback. I must acknowledge that there’s no miracle snake oil for solving the struggles of feedback. As a designer, you receive a lot of feedback every day.

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Maximising Stakeholder Buy-in to Product Strategy and Product Roadmap

Roman Pichler

3] Co-create the Product Strategy and Roadmap The traditional way to engage the stakeholders and secure their support is to present them with a draft strategy and roadmap, collect their feedback, update the plans, and, if necessary, show them the updated version. A great way to do this is to use the feedback framework shown in Figure 4.

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Your 3-step approach to delivering effective constructive criticism

Atlassian

Trying to be too nice when delivering feedback can confuse the receiver. Making sure you, as the feedback giver, are in the right frame of mind before delivering constructive criticism is an important step. Creating an environment of psychological safety can make it easier for people to take feedback without getting defensive.

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The Art and Science of Explaining Your Product Strategy

Speaker: Jason Tanner, CEO of Applied Frameworks

Ideation, discovery, research, and analysis all inform the development of a product strategy that evolves iteratively as the product team learns more about customers, their problems, and potential solutions. However, effective communication of product strategy often presents challenges for product leaders.

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11 User Research Methods You Should Know

Modus Create

Research plays a vital role in creating user-centric products. In this article, we’ll explore some of the most popular user research methods used across industries worldwide. . And a business can only do that if it truly understands its customers. . User research is critical because it helps with both.

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How Zapier supports 3 million users by investing in customer outcomes

Intercom, Inc.

If you can maximize your team’s productivity, you can help more customers at lower costs. And it makes sense: in order to be around to support your customers well into the future, you need a solid foundation for scale. . In her own words , “When you take care of your customers, the revenue comes.”