Intercom, Inc.

SEPTEMBER 8, 2021

Now, it’s taking center stage as the value driver it truly is , enabling businesses to build lasting relationships with their customers, drive increased operational efficiency, and influence better customer satisfaction and retention. Outbound Messages. Here’s how they’re doing it. What is proactive support?

Reporting Tools 237

Reporting Tools Inbound Data Visualization Customer Experience 237

Intercom, Inc.

JUNE 8, 2021

It helps you to build longer-lasting relationships with your customers, while simultaneously empowering your support team to balance great customer experience with efficiency. We commissioned Forrester Consulting , an independent research firm, to learn more about how conversational support is changing the industry.

Reporting Tools 222

Reporting Tools Technical Review Data Visualization Research Software 222

Intercom, Inc.

NOVEMBER 30, 2021

Study after study shows that the vast majority of support teams are unhappy with their current customer support tech stacks. The anatomy of a modern customer support tech stack . Strategy first, technology second. The benefits of future-proofing your customer support tech stack for the new conversational support era are clear.

Technical Review 249

Technical Review Feedback Software Analytic Tools Reporting Tools 249

Intercom, Inc.

MARCH 10, 2020

But as we consider how we take our customer support fully remote, we are rethinking how we would use our workflows, automation tools, and day-to-day rituals to protect our team dynamics and productivity. If you’re in the same boat as us, here are some strategies that we’re thinking about. A smart meeting strategy.

Customer Experience 220

Customer Experience Customer Feedback User Testing Feedback Software 220

Intercom, Inc.

JULY 19, 2021

And with customer expectations at an all-time high , providing this kind of seamless, scalable support is essential to retaining customers and driving business growth. Enhanced customer satisfaction (58%). Improved customer acquisition (54%). Increased business efficiency (58%). Increased ROI (54%).

Weak Development Team 129

Weak Development Team Reporting Tools Research Software Feedback Software 129

Userpilot

APRIL 30, 2020

It’s no surprise, then, that customer success is seen as either “important” or “very important” by an overwhelming 95% of SaaS companies with growing revenues. The question is: What do we actually mean by “customer success”? First of all, it’s important to point out that “customer success” is not synonymous with “customer satisfaction.”

Reporting Tools 73

Reporting Tools Feedback Software Onboarding KPIs Customer Experience 73

Userpilot

APRIL 30, 2020

It’s no surprise, then, that customer success is seen as either “important” or “very important” by an overwhelming 95% of SaaS companies with growing revenues. The question is: What do we actually mean by “customer success”? First of all, it’s important to point out that “customer success” is not synonymous with “customer satisfaction.”

Customer Experience 52

Customer Experience User Testing Feedback Software Onboarding KPIs 52