Remove Consulting Remove Data Visualization Remove Enterprise Remove Handbook
article thumbnail

Combining DevOps and Agile Transformations to Achieve Business Outcomes

Agile Velocity

DevOps is the practice of software development (Dev) engineers and of IT operations (Ops) working together during a product’s entire lifecycle, from design through development to production support, in order to shorten the total lead time (from concept to cash) and to provide predictable delivery of high-quality products. Predictability.

article thumbnail

6 Things I Learned About PLG and Customer Success

Gainsight

Indeed, since Gitlab is so transparent, you can see their approach , including how they leverage Gainsight , in their online handbook. . Here are the top 6 insights: 1. They talked about the importance of “show and tells” for the company to learn enterprise use cases. Adoption Analytics Are Vital.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

The Path Beyond CSM

Gainsight

In Gainsight’s book, The Customer Success Professional’s Handbook, the authors shared the essential skills that every CS professional should possess. Using data and playbooks to mitigate customer risks. Sometimes that valuable insight means you have to say “no” to the customer when they try to repeat flawed processes and practices. .

article thumbnail

Who’s who: Understanding your business with customer segmentation

Intercom, Inc.

Up until this point, to understand our customers, we had primarily relied on the Jobs-to-be-Done framework , product sense, research insight, sales input, and a belief that our customers were companies just like us. Download The Growth Handbook. This final assumption in particular was no longer true or useful.

article thumbnail

8 steps to craft a winning sales strategy, according to industry leaders

Intercom, Inc.

When done correctly, your sales strategy will help your sales team execute with focus – SMB or enterprise, inbound or outbound, hunting or farming. Get your free copy of The Sales Handbook. Whether your sales team is five or 500 people, a well formulated sales strategy is crucial to being able to close deals quickly and predictably.

Outbound 177
article thumbnail

Pulse Everywhere 2021: Speaker Spotlights

Gainsight

The recent proliferation of streaming services has led to an abundance of original content. The foundations and roadmap they developed were solid, scalable, and able to handle the incredibly rapid growth their CS organization was predicted to achieve. Mary has over 20 years of business consulting and executive leadership experience.

article thumbnail

Are you cut out for Product Management?

BrainMates

Great Product Managers deliver products for a market segment, not for an individual or for one enterprise customer. You’ll be faced with many different requests to make a change to your product for a handful of customers, and will need to use your judgement, data, or both, to evaluate these promptly. Shy away from taking initiative?