Consulting Inbound Positioning Resources 
Intercom, Inc.
JANUARY 5, 2023
Customer service teams are all too often drowning in angry, repetitive tickets, and yet, we don’t seem to focus enough resources on tackling the reasons behind it. I tried to correct the error of my ways from an early consulting career by joining a startup company in the customer service IVR service bureau field.
Userpilot
MARCH 8, 2022
Melissa Perri – Speaker, consultant, and teacher in Product Management. She’s currently a consultant, speaker, and teacher in product management. Follow her for a good dose of career advice combined with a neverending supply of positive energy. CEO of Product Labs. Author of “The Build Trap”.
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Intercom, Inc.
NOVEMBER 20, 2018
This makes sense given the likely resource constraints and the value to be gained from getting in front of customers from day one. The “ Jobs to be Done ” framework is a useful resource to help frame the context from their side of the fence. What words do they use? Do they indicate any issues with their current approach?
Userpilot
OCTOBER 31, 2022
These can be people in accounting or management positions who are unlikely to decide in favor of your product. Did they consume too many resources? Set up in-app workflows and alerts with triggers that help you identify when a negative persona is switching to a positive one. What was their primary pain point(s)? Conclusion.
Intercom, Inc.
NOVEMBER 30, 2021
A recent Forrester Consulting study commissioned by Intercom, Drive Conversational Experiences For A Future-Ready Customer Support Strategy , revealed that 54% of teams can’t personalize support with their tech stack and 50% waste time jumping between tools. All without burning out your team or budget. Product feedback: Productboard.
Centercode
AUGUST 14, 2020
Some are scaling down the number of product launches to focus their resources on a select few. No matter how niche your audience or specific your testing needs, Betabound is a reliable resource that plugs your product into the homes, tech, and sentiments of enthusiastic, pre-profiled testers from all over the world. Meet with Us.
Intercom, Inc.
NOVEMBER 7, 2019
It can be a two-step strategy in our case, where we want you to provide a new product, but we know people are not necessarily looking for this product at this moment, so we need to position ourselves in places that are looking for solutions to their problems.
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