Mironov Consulting
OCTOBER 19, 2022
become a professional services/custom consulting company. There’s no ongoing support model. When That’s great training for field sales engineers or support teams, but shallow for application developers. We can accidentally (but rapidly!) What’s a partial alternative? With
Mironov Consulting
SEPTEMBER 22, 2020
Support needs installation guides, training sessions, FAQs, bug reporting categories. That includes fully tested software, documentation, pricing/packaging, part numbers, marketing assets, targeted lead gen, competitive intelligence, support training, problem escalation, partner/channel materials, etc.
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Centercode
AUGUST 7, 2020
That means fewer show-stopping issues — and less damage control for your support team. Beef up your self-help documentation, support training, and videos with step-by-step processes and specific use cases from real-world customer testers. Setting up your self-help resources. What about the bugs you can’t fix?
Mind the Product
NOVEMBER 30, 2017
Monitor compliance with the GDPR and other data protection laws, including managing internal data protection activities, advise on data protection impact assessments; train staff and conduct internal audits. An existing employee can serve as the DPO, or you are also allowed to get an external consultant in to cover this role.
Johanna Rothman
SEPTEMBER 28, 2018
The senior manager has P&L (Profit and Loss) responsibility for the entire product line, including Product Management (for this product line), Customer Support, Training, etc. The post Designing an Organization for a Product Approach, Part 2 appeared first on Johanna Rothman, Management Consultant.
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