Usersnap

NOVEMBER 6, 2020

Did you know that technical issues are the number one reason people delete apps off their phones? More than 90% of the downloaded apps are deleted after one use. Similarly, 88% of users don’t return to a website after bad user experience. So what’s a developer to do? Don’t be that developer.

Feedback Software 111

Feedback Software Research Software Weak Development Team UX 111

Userpilot

AUGUST 5, 2023

The actionable insights from the analyses will help you better understand the user journey, improve your company’s bottom line, and optimize the user experience. So let’s find out how to create a data tracking plan to collect and analyze all data relevant to your SaaS business. active users, web visitors, etc.).

Data Visualization 97

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 97

Userpilot

DECEMBER 10, 2020

Nobody likes getting negative feedback. If you don’t like getting negative feedback either – congratulations! But the whole point of killing it like a pro – in product or elsewhere – is not to take negative feedback personally. In this post we’ll discuss: Why negative feedback matters.

User Testing 98

User Testing Feedback Software Customer Feedback Analytic Tools 98

Userpilot

FEBRUARY 26, 2023

Looking for some great customer retention survey questions to include in your feedback form? Customer retention surveys are the lens through which you can see how people are feeling about your brand. The goal is to get valuable insights into customers’ needs and use this information to improve retention.

Product Research 98

Product Research User Testing Feedback Software Customer Experience 98

Userpilot

JULY 4, 2022

If you’re looking to improve user engagement and experience, start by avoiding some of the most common UX design mistakes. User experience is one of the factors contributing to the success of a SaaS product. As UX is a crucial element, it’s important for you to know what results in a poor user experience.

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Userpilot

FEBRUARY 10, 2022

Wondering how you can improve the product adoption rate of your SaaS business? Without product adoption, your new users will remain stuck in the activation stage, and there will be no growth. As users adopt more and more features down their journey and continue getting value from them, they become loyal and profitable customers.

Feedback Software 98

Feedback Software Analytic Tools Onboarding KPIs Customer Experience 98

Userpilot

JANUARY 16, 2024

From analyzing market trends to churning user needs and technical feasibility into golden product ideas, there are many benefits of ChatGPT for product managers. A potent tool, ChatGPT has proven to be a strategic addition to the product management toolkit, churning out ideas in even the most unlikely scenarios.

ChatGPT 101

ChatGPT Data Visualization Onboarding KPIs Research Software 101

Userpilot

APRIL 23, 2021

But it’s an absolutely critical step for any SaaS strategy. In this article, we’ll take a quick look over what a user persona is and how to create one. What is a user persona? How to create a user persona? SaaS User Persona Example -Userpilot: Product Manager 2.

Analytic Tools 98

Analytic Tools Feedback Software Research Software User Testing 98

Userpilot

NOVEMBER 21, 2023

Product launch checklists help align the efforts of all team members, enhance quality assurance, help mitigate risks, enable the evaluation of the launch, and help you deliver a better customer experience. Develop a product that meets customer needs and expectations. To evaluate your in-app messages, use flow analytics.

Product launches 98

Product launches User Testing Product Research Analytic Tools 98

Userpilot

OCTOBER 27, 2022

Once you start developing a feature, you should also test it regularly. Next, use the right tool to collect the right information and use the data to inform new developments. For example, you can use software like Hotjar to record user sessions to identify friction points. What is iterative testing?

User Testing 98

User Testing Product Research Feedback Software Testing 98

Userpilot

JANUARY 8, 2021

Before we get into what is considered a good NPS score, we have some good news and some bad news. Some industries like SaaS will have an average NPS of 30. What Is Considered Good NPS Score, and What Is a Bad NPS Score? NPS or Net Promoter Score is what many consider to be the gold standard of measuring customer loyalty.

Analytic Tools 80

Analytic Tools Feedback Software Data Visualization Weak Development Team 80

Userpilot

JUNE 20, 2023

When users trust your product, they’re more likely to stick around and become loyal customers who attract other customers. Some effective strategies for building user trust include: Mapping the customer journey to understand the difficulties users face as they progress through your app.

User Testing 97

User Testing Customer Feedback Customer Experience UX 97

Userpilot

SEPTEMBER 12, 2022

The focus of product management is overseeing product development at all stages of its lifecycle. A product manager's role is to coordinate the work of various teams across the organization with the shared goal of developing products. SMART goals are Specific, Measurable, Achievable, Relevant, and Time-bound.

Product Research 94

Product Research User Testing Onboarding KPIs Feedback Software 94

Userpilot

NOVEMBER 3, 2022

Not implementing it is like having a retail business and wondering if your customers will like a touch of e-commerce. Read on and see the amazing ways a knowledge base can help you drive customer satisfaction and retention. It empowers users. Delivers improved customer experience. Feedback option.

Analytic Tools 98

Analytic Tools Feedback Software Customer Communications Data Visualization 98

The Product Coalition

MARCH 29, 2018

I try to help product and sales teams succeed under the mantra “Easy to Sell, Easy to Renew.” It’s a principle that aligns the interests of product, sales and customers around value, simplicity, and competitive advantage. Your teams will realign and strengthen their partnership as they see the product through each other’s eyes.

Development Team Review 113

Development Team Review Weak Development Team Feedback Software Product Research 113

Userpilot

MARCH 18, 2021

A successful customer retention strategy requires constant iteration and innovation to keep up with an ever-changing SaaS market environment. It’s also not like customer retention is the business of only one department. But how the marketing team decides to tell your story will determine who it connects with. Eden Bidani.

Feedback Software 52

Feedback Software Research Software User Testing Customer Experience 52

The Product Coalition

DECEMBER 19, 2019

Why customer experience management is important Customer experience management?—?whose Today, we’re talking about customer experience management, and for that you won’t need any sinister tendencies at all. What is customer experience? Customer experience represents all of the interactions between a client and a company.

Customer Experience 79

Customer Experience User Testing Customer Feedback Weak Development Team 79

Userpilot

MAY 14, 2021

Growing numbers of SaaS companies are adding an onboarding survey to their customer sign-up flows. Those that do often gain insights into the needs of their customers, which ultimately translate into an improved product experience for users, higher activation and greater retention. Collect useful feedback.

Feedback Software 52

Feedback Software Onboarding KPIs Product Research Data Visualization 52

Usersnap

MARCH 6, 2019

Customer feedback is important. But customers have short attention spans. So, how do you overcome this hurdle and get this extremely valuable customer feedback? There are many options for you to choose in collecting customer feedback. Why is customer feedback valuable? Automated Email.

User Testing 66

User Testing Customer Feedback Feedback Software Customer Experience 66

Userpilot

OCTOBER 21, 2022

By Minimum Viable Product (MVP), we mean one which has only enough functionality for the product to meet the minimum user requirements. Minimum viable features are the set of product characteristics that you need to develop to satisfy a user's need. The development of the MVP and MVE should happen at the same time.

Customer Experience 98

Customer Experience Onboarding KPIs User Testing Customer Feedback 98

Userpilot

SEPTEMBER 2, 2022

When it comes to choosing a customer education platform, there are so many options to pick from. Self-service , intuitive design, and customization used to be key requirements but today most tools have these, so it’s easy to get lost in the ocean of options. What is customer education?

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Education 98

nulab

OCTOBER 13, 2021

Have you ever wanted to know how users are navigating through your site? Whether you’re creating an app or own a website, knowing how people interact with it is crucial to understanding the experience you’re providing them. No one wants to use an app or site that’s confusing or frustrating.

Customer Feedback 79

Customer Feedback Customer Experience User Testing Data Visualization 79

Userpilot

FEBRUARY 16, 2022

Having an informed understanding of how to improve customer satisfaction in SaaS can help you stand out in the fast-growing software industry, but also build an unfair advantage among competitors. In this article, you will find ready to use tactics that will help you increase customer satisfaction.

Customer Satisfaction 98

Customer Satisfaction Feedback Software Analytic Tools Data Visualization 98

Userpilot

APRIL 22, 2024

That’s what end-user support is for. You can offer in-app support through live chats, resource centers, or interactive walkthroughs. TL;DR End-user support refers to how you assist your customers as they perform tasks on your platform or whenever they experience issues. Product tutorials. Technical support.

Data Visualization 99

Data Visualization Analytic Tools Feedback Software Reporting Tools 99

Userpilot

JANUARY 16, 2024

Looking for an effective customer satisfaction tool and wondering if Userlane is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Userlane is the ideal choice for your customer satisfaction needs. Let’s get started!

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

The Product Coalition

APRIL 2, 2022

There is a framework for almost every stage of our Product development lifecycle, but one of the only transversal things is that we need people to make things happen. We have to develop an appetite for generating fresh ideas. Embrace diversity and give voice to every team member. It is the only thing”.

Product Management 153

Product Management Product Manager User Testing Customer Experience 153

Userpilot

FEBRUARY 27, 2023

Appcues or Spekit – which is the best tool for customer feedback for your SaaS? And is there a better in-app onboarding software that would better fit your needs? Why choose Appcues though if Userpilot can provide you with a more robust customer feedback toolkit, without the hefty price tag?

Feedback Software 52

Feedback Software User Testing Analytic Tools Customer Feedback 52

Userpilot

DECEMBER 15, 2023

Looking for a good customer satisfaction tool and wondering which one of Pendo, Appcues, and Product Fruits is the best option for your SaaS company? There are plenty of tools for customer satisfaction on review sites, but they don’t make the choice any easier. Let’s compare them!

Customer Satisfaction 52

Customer Satisfaction Data Visualization Analytic Tools Feedback Software 52

Userpilot

NOVEMBER 27, 2023

Looking for a good customer satisfaction tool and wondering which one of Pendo, Appcues, and UserGuiding is the best option for your SaaS company? There are plenty of tools for customer satisfaction on review sites, but they don’t make the choice any easier. Let’s compare them!

Customer Satisfaction 52

Customer Satisfaction Data Visualization Analytic Tools Feedback Software 52

Userpilot

OCTOBER 30, 2023

Looking for a good customer satisfaction tool and wondering which one of UserGuiding, Userflow, and Stonly is the best option for your SaaS company? There are plenty of tools for customer satisfaction on review sites, but they don’t make the choice any easier. Let’s compare them!

Customer Satisfaction 52

Customer Satisfaction Data Visualization Analytic Tools Feedback Software 52

Userpilot

JULY 14, 2023

We also look at: Different types of analyses to include in your framework How to develop a product analytics framework And, the best product analytics tools. Implementing a product analytics framework enables data-driven decision-making, leading to higher customer satisfaction, loyalty, and retention.

Analytic Tools 87

Analytic Tools Data Visualization Feedback Software Research Software 87

Userpilot

FEBRUARY 27, 2023

Is Whatfix or Spekit the best tool for customer feedback? And is there a better in-app onboarding software that would better fit your needs? The tool you choose should help you accomplish your goals by providing the functionality you need. Looking for the best tool for customer feedback?

Feedback Software 52

Feedback Software User Testing Analytic Tools Customer Feedback 52

Userpilot

JUNE 27, 2023

We understand that choosing the right platform can be challenging, and traditional review sites may not provide sufficient information. That’s why we’ve created an in-depth comparison of these three tools, covering user onboarding , product analytics, user feedback, and NPS. What is HelpScout best for?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

JANUARY 16, 2024

UX mistakes will disrupt the user experience and undervalue your product. Of course, some errors are inevitable, but you can reduce or resolve many if you know what to look for. Book a demo and see how Userpilot can help you deploy in-app messages, self-serve support, and other strategies to improve user satisfaction.

User Testing 99

User Testing Feedback Software Research Software Product Research 99

Userpilot

SEPTEMBER 22, 2023

Looking for an effective Customer satisfaction tool and wondering if Appcues is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Appcues is the ideal choice for your Customer satisfaction needs. Let’s get started!

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

APRIL 27, 2023

In the world of software-as-a-service (SaaS), customer satisfaction is paramount to the success of any business. One metric that has become increasingly popular in measuring customer loyalty and satisfaction is the Net Promoter Score (NPS). You can run NPS surveys in-app or by e-mail.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Customer Feedback 52

Userpilot

JUNE 27, 2023

Choosing the right product growth platform for your SaaS is a real challenge. Review sites don’t always help – so we decided to provide you with a more in-depth comparison of the three tools, going into details about features, use cases, and the main pros & cons. Let’s dive straight in!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52