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How to Choose the Right KPIs for Your Product

Roman Pichler

This, of course, assumes that you have a validated product strategy and a realistic product roadmap in place. This might have involved observing target users, interviewing them, carrying out competitor research, and using throw-away prototypes, to name just a few strategy validation techniques. Step 3: Add Health Indicators.

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Empower Product Teams with Product Outcomes, Not Business Outcomes

Product Talk

By the time you see revenue (or a lack of it)—whether it’s in a dashboard, cash in the bank, or a cancellation notice from a churned customer—it’s too late to take corrective action. As the product changes, the customer behavior changes should positively contribute to a company’s desired business outcome. Tweet This.

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How to Choose the Right KPIs for Your Product

Roman Pichler

This, of course, assumes that you have a validated product strategy and a realistic product roadmap in place. This might have involved observing target users, interviewing them, carrying out competitor research, and using throw-away prototypes, to name just a few strategy validation techniques. Step 3: Add Health Indicators.

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Guide to Delivering Personalized Customer Service in SaaS

Userpilot

Address customers by name. People love the sound of their name, so have your customer support team address customers by name in their interactions. Do they have a positive emotional experience when using this product (eg. it feels low effort, frictionless, and positive)? Address customers by name.

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8 Keys to Getting Started

Product Management Lessons from the Trenches

Of course, some of the tools/processes we cover and recommend may need to be modified to work for your organization/team but we believe the core principles can apply to a wide range of products and organizations. Until people see you as credible, it will be difficult for you to have a positive impact. such as “Have we tried _?”

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Closed-Loop Analytics for SaaS: How to Bridge the Data Gap

Userpilot

It’s named closed-loop analytics because it creates a full cycle of data transfer so that all teams can access and learn from each other’s data. Once a lead converts, their name, email, or other details are collected. Userpilot ’s in-app analytics dashboard. What are closed-loop analytics?

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Fix My Churn’s Val Geisler on how to supercharge your email onboarding

Intercom, Inc.

You don’t immediately shove the main course in your guests’ faces. If they’re still on the appetizer, don’t send the dessert course. Your customers should know your employees by name. So of course, I was sad. By the end of that week, I had replaced my salary and position that was my full-time job.