The Product Guy

JUNE 25, 2018

You will encounter numerous escalation, blocker, and air cover situations throughout the course of working on projects in product management, especially when a manager is accountable for the end result and the direct report is doing much of the heavy lifting and nitty-gritty work. Continuous Learning: Leveling up your skills.

Product Management 120

Product Management Product Manager Reporting Tools Technical Review 120

Intercom, Inc.

JULY 29, 2021

Ever since he was hired as the Director of EMEA Sales at BrowserStack , a web and mobile testing platform that lets developers test their websites and mobile applications across browsers, operating systems, and mobile devices, he had to completely rethink how to successfully onboard hundreds of salespeople just as everyone was going remote.

Feedback Software 223

Feedback Software Reporting Tools Customer Experience Weak Development Team 223

freshtrax

SEPTEMBER 24, 2019

Of course, cultural differences will always be there. We will always show the kind of service system and documents that are available for product integration, all of which have been localized to the Japanese market. Maybe this is due to agency culture—many agency employees work until midnight. The Japanese clientele.

Analytic Tools 97

Analytic Tools Research Software Feedback Software User Testing 97

PMLesson's Ace the PM Interview

NOVEMBER 4, 2019

Of course, showing enthusiasm for the role and showing that you have done your homework is important, but the most important thing is demonstrating through your experience that you already know how to perform in the role you are interviewing for. Visit Exponent's Interview Course and website to learn more.

Automotive 68

Automotive Product Management Product Manager Technical Review 68

Intercom, Inc.

JULY 11, 2019

Move away from this concept and toward the idea of a flywheel instead: feeding energy back into the system instead of success rates diminishing over time. Michael: Most people listening probably think of HubSpot as this inbound marketing company. Of course, in a certain way on a spreadsheet, that’s true.

Customer Experience 188

Customer Experience User Testing Customer Feedback Research Software 188

Userpilot

JULY 12, 2021

Brand24 is a powerful social media listening and analytics platform that tracks your brand mentions across social, news, blogs, videos, forums, podcasts, reviews, and more. ChartMogul is a business intelligence platform that offers real-time analytics features and easy integration with multiple billing systems.

Analytic Tools 98

Analytic Tools Data Visualization Research Software Feedback Software 98

Pragmatic Marketing

OCTOBER 11, 2019

So for us, we have we have that kind of built-in prioritization system there and it just kind of forces you to also then be more strategic so your product team could come to you and say, hey, we've got this really exciting launch that's happening in this month. You guys just did inbound like in the last couple of weeks.

Product launches 70

Product launches Research Software User Testing Product Research 70

Pragmatic Marketing

OCTOBER 11, 2019

So for us, we have we have that kind of built-in prioritization system there and it just kind of forces you to also then be more strategic so your product team could come to you and say, hey, we've got this really exciting launch that's happening in this month. You guys just did inbound like in the last couple of weeks.

Product launches 70

Product launches Research Software User Testing Product Research 70

Gainsight

FEBRUARY 2, 2024

In this blog, we break down the basic tenets of customer training, outline four traditional training methods that companies use today, and present ways to supplement them with online courses to create more effective customer training programs. What Is Customer Training? These are just the tools, however.

Education 52

Education User Testing Customer Experience Research Software 52

StubHub

MAY 8, 2019

At the heart of the program is an online portal that provides our business partners, system integrators and third-party developers an entirely new set of application programming interfaces (APIs) to bring innovative ticketing solutions to fans of all stripes. The most significant challenge was due to the lack of a self-service functionality.

Reporting Tools 8

Reporting Tools Analytic Tools Feedback Software Data Visualization 8

Userpilot

MARCH 29, 2024

Tableau builds trust with potential customers on software review platforms. HubSpot implements certification programs to drive brand activation Similar to the above, HubSpot offers free educational courses for inbound marketing training. They also get a badge they can flaunt upon completion of the course.

Branding 92

Branding Analytic Tools Feedback Software User Testing 92

Intercom, Inc.

NOVEMBER 23, 2022

Behind closed doors, negotiations are dragged on for months while founders and executives figure out ways to eliminate friction and create a synergy that can drive the most value of their shared cultures, processes, and systems. The other half said, “Of course, I would’ve sold.” And so, yeah, very surreal.

Research Software 118

Research Software Analytic Tools Feedback Software Software Review 118

Intercom, Inc.

DECEMBER 12, 2018

Obviously we’re biased (though I would point you to the reviews on G2 Crowd to show that we’re not that biased) but Intercom is the backbone of our entire marketing stack. For example, if your live chat tool doesn’t integrate with your CRM and requires four different people to move leads from one system to another, you’ve got a problem.

Analytic Tools 223

Analytic Tools Research Software Feedback Software Reporting Tools 223

Intercom, Inc.

OCTOBER 29, 2020

I moved out to the East Coast of the US to go to Harvard where I majored in applied math with a focus on decision systems and artificial intelligence before it was cool. It was just the most broken system ever. COVID-19 has only advanced it, of course, but even taxi companies became Uber or bookstores became Amazon.

Feedback Software 209

Feedback Software Research Software Reporting Tools User Testing 209

Intercom, Inc.

JANUARY 31, 2019

As part of the process, we’ve spent a lot of time reviewing who we should be selling to these days, and how we should be selling to these customers. They’ll say, “We’re going to build a better email system.” Of course, you got to have emotion, which is why we’re using more adverbs.

Customer Experience 165

Customer Experience Customer Feedback User Testing Weak Development Team 165

Brian Balfour

JUNE 20, 2017

Ultimately, their two most basic criteria evaluate an inbound Creator's breadth of reach and depth of relationship with their audience. Where it came from The hypothesis originated from the Sales and customer-facing teams, who found themselves explaining Patreon's fee system over and over again to Creators who couldn't believe how low it was.

Research Software 84

Research Software Onboarding KPIs User Testing Customer Experience 84

Gainsight

DECEMBER 23, 2019

Of course, you wanna always push your employees as far as you can but you don’t wanna stretch them too thin. So, is there inbound coming in? AO: Yeah, support needs to be the how to break fix system… AS: Critical. While potentially if it’s a lightweight easy UGY may not require as much customer success help.

Customer Experience 52

Customer Experience Onboarding KPIs User Friction Data Visualization 52

Intercom, Inc.

AUGUST 28, 2019

That’s why you see Yelp restaurant reviews clustered around the “amazing” and “appalling” end of the spectrum. You’re probably not going to bother writing a review because, well, what’s the point? . There are a number of tools, methods, and feedback systems you can use to learn about your customers’ experiences.

Customer Feedback 218

Customer Feedback User Testing Feedback Software Customer Experience 218

Intercom, Inc.

MARCH 29, 2022

Over the course of the event, we explored our vision and beliefs for the future of customer engagement and communications, and heard from Intercom leaders like CEO Karen Peacock, Co-founder and Chief Strategy Officer Des Traynor, and Chief Product Officer Paul Adams, as well as some of our amazing customers. Our platform is a unified system.

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118

Intercom, Inc.

FEBRUARY 10, 2022

The report highlighted how support teams were adopting conversational support tools to meet rising customer expectations and a flood of inbound queries. But I think, to adjust for this, as far as your overall support strategy goes, it’s periodically reviewing everything you’re doing for efficiency.

Reporting Tools 211

Reporting Tools Research Software Feedback Software User Testing 211