Intercom, Inc.
APRIL 19, 2018
In engineering, you want to move fast, ship often and solve real customer problems. Yet competition and the exponential rate of change in software are pushing against that mission. Enter our philosophy of Run Less Software. We take care of most of Intercom’s backend technologies. What it means to Run Less Software.
UX Planet
JUNE 30, 2025
million customer conversations in 2024 , roughly equal to all interactions handled by the bank’s call centers and branches. These examples illustrate the global trend: AI is enabling higher engagement on digital platforms and scaling up customer support without sacrificing quality. At the same time, a J.D.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Intercom, Inc.
FEBRUARY 22, 2022
This level of velocity is a delight for both our customers and engineers, but introduces the potential for risky changes. That’s why we embedded Intercom’s InfoSec team within the R&D org and why it reports directly to the CTO, meaning that we are closer to this risk while retaining company-wide visibility and impact. .
Gainsight
FEBRUARY 12, 2019
Over the past few years, we’ve started to see thought leadership on the unique relationship between Product Management and Customer Success. Most recently, it culminated with Gainsight’s rollout of the PX Product Experience Platform. Every user has to go through it to get access to your platform. User Registration.
Business of Software Conference
FEBRUARY 16, 2021
It’s Mark Littlewood, from Business of Software. attendee from Businesses of Software Conference, both US, Europe and online. And I was a software developer before. So, I had been building all my own software to run these ad networks. And then in 2010, we got our first customer. Transcript. 2:43 Mark: Yeah.
Expert insights. Personalized for you.
192 
Let's personalize your content