Userpilot

JULY 19, 2021

It is not enough to support your users only when they have issues with your product. You have to engage with them at various stages in their user journey for a great customer experience. said that customer experience at most companies needed to improve. What is a customer engagement platform (CEP)?

Analytic Tools 98

Analytic Tools Research Software Reporting Tools Customer Communications 98

Userpilot

JULY 29, 2021

Are you looking for customer engagement solutions that can give you an upper hand in creating stronger customer relationships? It can be quite confusing if you don’t know what tactics will improve customer engagement in your product. Higher customer retention. Increased customer lifetime value ( LTV ).

Feedback Software 98

Feedback Software Analytic Tools Reporting Tools Customer Communications 98

Userpilot

AUGUST 30, 2023

Automated customer service is essential to scale your business without pumping your support costs too. Especially today, as most users will actively seek out self-service content before reaching out for help, not having in-app support available will generate friction and thus represent a huge disadvantage (especially in the SaaS industry).

Customer Experience 85

Customer Experience Feedback Software User Testing Analytic Tools 85

Intercom, Inc.

APRIL 6, 2022

For fast-growing and enterprise organizations, the ability to personalize customer communication in a way that’s scalable is business critical. In fact, studies show that not only do customers expect great experiences when interacting with companies, they’re willing to pay more for them.

Customer Experience 230

Customer Experience User Testing Customer Feedback Customer Communications 230

Userpilot

FEBRUARY 13, 2024

This article is going to dive into the Userpilot vs Help Scout debate and try to answer a key question: Which is the better tool for user onboarding, as well as other use cases? TL;DR Let’s explore how Userpilot, and Help Scout compare when it comes to user onboarding and other common use cases.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

JUNE 24, 2021

If your SaaS company is starting to see some traction, you’ve probably considered working with an onboarding platform in order to reduce Time To Value (TTV) for your users. That’s right: the key to recurring revenue in the SaaS world is intelligent onboarding. What is an onboarding platform? Conclusion.

Analytic Tools 52

Analytic Tools Customer Communications Onboarding KPIs Data Visualization 52

Userpilot

FEBRUARY 26, 2023

Most SaaS companies know that every touchpoint with users or prospects is a crucial part of the acquisition process. However, not all product marketing teams have mastered the art of digital customer engagement. What is digital customer engagement? What are the benefits of digital customer engagement?

Feedback Software 89

Feedback Software Analytic Tools Data Visualization Customer Experience 89

Userpilot

DECEMBER 6, 2022

Can marketing resource management help streamline your product marketing processes and workflows? It is also one of the busiest, most complex departments, often handling many tools, managing multiple campaigns and events, and coordinating with internal and external stakeholders. What are resource management examples?

Analytic Tools 88

Analytic Tools Feedback Software Reporting Tools Customer Experience 88

Userpilot

AUGUST 29, 2022

Wondering how you can leverage sentiment analysis to improve customer experience? Customers are actively sharing their thoughts on social media and review sites, making these places valuable sources of customer feedback. If you’re ready to get started with customer sentiment analysis, then read on!

Feedback Software 83

Feedback Software Customer Experience Customer Feedback Product Research 83

Userpilot

OCTOBER 20, 2022

The competition out there is increasingly stiff; you can’t be sure a customer will stay with you for long if they aren’t satisfied with your product. You’ll also see 13 practical ways to improve your score, and how user feedback software makes the process much easier. Higher customer loyalty.

User Testing 89

User Testing Customer Feedback Feedback Software Customer Experience 89

Userpilot

NOVEMBER 2, 2022

Today’s SaaS market is highly competitive, and in this industry with a lot of similar products and prices, superior customer service makes all the difference. There is much work to be done, from recruiting and training support agents, to purchasing expensive tools and working shifts. So let’s get into it.

Artificial Inteligence 93

Artificial Inteligence Data Visualization Reporting Tools Customer Experience 93

Userpilot

OCTOBER 30, 2022

There’s just one secret: keep the customer happy and satisfied at every point in their journey. That sounds basic, but it can get complicated as your customer base grows. Read on as we explore ways to keep users happy and retain them. Read on as we explore ways to keep users happy and retain them. Delight customers.

Feedback Software 85

Feedback Software Data Visualization Customer Communications Customer Experience 85

Intercom, Inc.

SEPTEMBER 15, 2020

Customer engagement has never been more essential to business survival. Retaining your hard-won customers is the difference between success and failure for online businesses, and the key to retention is excellent customer communication. Drive action across the customer lifecycle, all within a single tool.

Data Visualization 231

Data Visualization Research Software Reporting Tools Customer Communications 231

Userpilot

APRIL 21, 2021

Put simply, good product marketing software helps your SaaS solve two fundamental problems: Build a product that users love on the basis of customer feedback Acquire and retain users of that product. But how do you choose good product marketing software? What is product marketing?

Analytic Tools 53

Analytic Tools Feedback Software Research Software Customer Communications 53

Intercom, Inc.

MARCH 29, 2022

We were joined by more than 2,500 customers, partners, and others who wanted to learn more about our product, goals, and the path ahead. Paul Adams shared three incredible new products that will take your Intercom experience to the next level: Surveys, Switch, and our next-generation Inbox. Enjoy this time.

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118

Userpilot

JUNE 27, 2023

We understand the challenges of selecting the ideal product adoption platform for your SaaS. That’s why we’ve undertaken a comprehensive comparison of these three tools. TL;DR LouAssist is a user-friendly product adoption and onboarding platform. Let’s dive right in!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

MARCH 29, 2022

One of the latest buzzwords in the SaaS circles is the ‘Product-led growth’ strategy. Several SaaS experts are raving about this ‘go-to-strategy’ that promises to boost customer engagement and satisfaction by making the ‘product’ the hero of everything the organization does.

Feedback Software 90

Feedback Software Onboarding KPIs User Testing Strategy 90

Userpilot

SEPTEMBER 29, 2022

Looking to try out new B2B customer engagement strategies to improve your product’s overall user experience and drive retention? In order to acquire, convert, retain customers – and turn them into raving fans – you need to engage them first. Both metrics work together to help you retain customers and keep them happy.

Feedback Software 52

Feedback Software B2B Customer Feedback User Testing 52

Gainsight

JULY 26, 2022

Customer success is fuel to create that efficiency, and can be the key driver of your modern growth engine. Your product. Product experience is a primary driver of customer experience. You need to require more of your product to be your most productive, and most efficient CSM. . But, it doesn’t just happen.

Feedback Software 59

Feedback Software Onboarding KPIs Customer Experience Customer Communications 59

Userpilot

MAY 26, 2021

Love it or hate it, one thing is clear: product onboarding is an important driver of activation and retention in SaaS businesses. If you see onboarding in the broader sense as customer education , there are few things more essential than educating your customer about how to derive value from your product.

Research Software 52

Research Software Feedback Software Onboarding KPIs Product Research 52

Gainsight

DECEMBER 14, 2023

It’s no surprise that highly engaged customers tend to be happier, longer-lasting customers. But there’s a catch: It can be a challenge to reach every customer as your business scales. Enter Digital Customer Success (CS). Pop sat down with Gainsight customer Juan Del Rio, Community Manager, Devo, to find out.

Customer Experience 52

Customer Experience User Testing Customer Feedback Onboarding KPIs 52

Userpilot

MAY 2, 2022

NPS surveys offer one way to calculate your company’s NPS score, measure user sentiment , and understand how likely your users are to recommend your product to their friends. A high NPS score means more satisfied customers and low churn rates. One of them is to survey customers. We call them detractors.

Feedback Software 85

Feedback Software Product Research Data Visualization Reporting Tools 85

Userpilot

MARCH 1, 2022

Whether you’re working as part of a product team or part of a larger product organization, having the right set of tools can help you be truly efficient. I’m sure at some point you’ve found yourself asking the question, “ am I using the right product toolkit ?”. Process first, tool later. Let’s jump right in!

Analytic Tools 92

Analytic Tools Data Visualization Feedback Software Customer Communications 92

Userpilot

AUGUST 31, 2022

Brands that know how to create raving fans will always take the lion’s share of customers. Fans will become their biggest marketing assets, freely sharing about the product and creating a network effect that pulls others in and drives product growth. It’s now your turn to convert everyday customers into raving fans.

Feedback Software 83

Feedback Software User Testing Customer Experience Onboarding KPIs 83

Userpilot

SEPTEMBER 18, 2021

Aspiring product marketers – are you worried about nailing your product marketing manager job interview? Whether this is your first product marketing job or if you're moving to a new company, product marketing interviews can be intimidating. What is the product marketing manager role?

Onboarding KPIs 91

Onboarding KPIs Analytic Tools Research Software Product Marketing 91

Gainsight

MAY 18, 2023

Every year at Pulse , we recognize industry leaders who have made significant contributions to the field of Customer Success (CS), driving innovation and transforming the way businesses engage with their customers. They don’t just think about success for a few customers, they set out to accomplish success for all customers.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Customer Communications 52

Userpilot

NOVEMBER 16, 2021

Here at Userpilot , we’re seeing more and more SaaS companies using in-product messaging as a way to communicate quickly and efficiently with their customers. In-product messaging displays to your customer inside your product while they are using it. A definition of In-Product Messaging.

Feedback Software 89

Feedback Software Messaging Onboarding KPIs Customer Communications 89

Usersnap

JULY 18, 2021

A lot has been written on how companies can grow their business through customer success. The terms “ customer success ” or “ customer experience ” seem to be the new buzzwords in the growth-driven tech world. And one of these questions is this: Is email still the best customer support channel? Yes – to some extent.

User Testing 52

User Testing Customer Experience Customer Feedback Feedback Software 52

Userpilot

SEPTEMBER 18, 2021

Aspiring product marketers – are you worried about nailing your product marketing manager job interview? Whether this is your first product marketing job or if you're moving to a new company, product marketing interviews can be intimidating. What is the product marketing manager role?

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Research Software Product Marketing 52

Userpilot

SEPTEMBER 18, 2021

Aspiring product marketers – are you worried about nailing your product marketing manager job interview? Whether this is your first product marketing job or if you're moving to a new company, product marketing interviews can be intimidating. What is the product marketing manager role?

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Research Software Product Marketing 52

Usersnap

NOVEMBER 15, 2019

In a nutshell being customer centric means: putting your customers first. It is placing customers at the core of your business and then building everything around it. It is not simply trying to please customers to make money, but to listen to them and offer solutions to their problems. Credits: [link].

User Testing 49

User Testing Feedback Software Research Software Data Visualization 49

Gainsight

JANUARY 8, 2021

” Companies with well-built solutions are discovering when they partner with equally good and complementary products; the results are outstanding. That happened when Adobe’s top-performing Product Adoption Team combined efforts using their Audience Manager with Gainsight’s PX solution.

Analytic Tools 52

Analytic Tools Data Visualization Onboarding KPIs User Testing 52

Userpilot

SEPTEMBER 18, 2021

Aspiring product marketers – are you worried about nailing your product marketing manager job interview? Whether this is your first product marketing job or if you're moving to a new company, product marketing interviews can be intimidating. What is the product marketing manager role?

Onboarding KPIs 40

Onboarding KPIs Analytic Tools Research Software Product Marketing 40

Gainsight

JUNE 10, 2021

It’s a symbol that people are focused on learning more about customer success. At Gainsight, we have defined GameChangers as customers who shift their thinking to transform their business outlook. They push beyond the familiar and comfortable to achieve remarkable results for their company, teammates, partners, and customers.

Feedback Software 52

Feedback Software Reporting Tools Customer Communications Data Visualization 52