Userpilot

JANUARY 23, 2023

To implement real-time personalization in your SaaS, start by collecting customer data from multiple sources using surveys and customer analytics tools. Then, create customer segments based on shared characteristics – whether it be jobs to be done, stage in the user journey, NPS score , location, etc.

Customer Experience 90

Customer Experience Analytic Tools Feedback Software Data Visualization 90

Userpilot

JUNE 3, 2022

We’ve compiled a list of the best resources to get you started – from tools and blogs to courses. Product marketing is the process of bringing a product to the market, promoting it, and selling it to customers. Product marketing resources include different formats, from video content to podcasts, blogs, and best tools.

Research Software 85

Research Software Analytic Tools Feedback Software Data Visualization 85

Userpilot

JUNE 22, 2022

It helps you reduce the workload on your customer service team, improve the in-app support experience, boost customer satisfaction and drive adoption. Userpilot is a code-free tool that allows you to create in-app help centers and provide self-service support with an easy and quick setup. What is in-app help? Source: Airtable.

Onboarding KPIs 52

Onboarding KPIs Reporting Tools Customer Experience Customer Communications 52

Userpilot

SEPTEMBER 29, 2022

Build virtual communities for your customers. Collect customer feedback at multiple touchpoints and act on it. Engage customers with in-product messaging. Host virtual customer engagement events such as webinars. Why does customer engagement matter in SaaS?

Feedback Software 52

Feedback Software B2B Customer Feedback User Testing 52

Product Talk

FEBRUARY 8, 2023

When it comes to continuous discovery , there’s no such thing as “the perfect tool.” Instead of seeking the best tool out there, it’s much more effective to look for the best tool for your team. Teresa often says, “The best tool is the one that your team will use.” Today, we’re taking a slightly different approach.

Research Software 172

Research Software Feedback Software Analytic Tools Customer Communications 172

Userpilot

JANUARY 23, 2023

A successful customer retention strategy starts with effective communication – the right message to the right audience at the right time. Segmenting customers into groups based on similar traits, allows you to still market highly relevant content to keep them engaged, and do so efficiently.

Customer Experience 90

Customer Experience User Testing Feedback Software Customer Feedback 90

Usersnap

NOVEMBER 15, 2019

It is placing customers at the core of your business and then building everything around it. It is not simply trying to please customers to make money, but to listen to them and offer solutions to their problems. client -centric companies are 60% more profitable compared to companies not focused on the customers.”.

User Testing 49

User Testing Feedback Software Research Software Data Visualization 49

Userpilot

DECEMBER 6, 2022

It is also one of the busiest, most complex departments, often handling many tools, managing multiple campaigns and events, and coordinating with internal and external stakeholders. The centralization promoted by these tools ensures brand assets and marketing materials are easier to find. What are resource management examples?

Analytic Tools 84

Analytic Tools Feedback Software Reporting Tools Customer Experience 84

Userpilot

OCTOBER 25, 2022

Looking for the best customer engagement tool for your SaaS company? There are plenty of solutions of customer engagement on review sites, but they don’t make the choice any easier. Instead, we decided to focus on customer engagement tools for in-app engagements in SaaS products. . Let’s dive in!

Analytic Tools 81

Analytic Tools Feedback Software Data Visualization Reporting Tools 81

Userpilot

JULY 31, 2023

How does it compare to other similar tools? TL;DR WalkMe is a digital adoption platform. SmartTips and ShoutOuts are on-screen WalkMe’s UI patterns for in-app messaging. WalkMe Surveys allow you to collect customer feedback , including NPS data. What is WalkMe digital adoption platform? How much does it cost?

Data Visualization 82

Data Visualization Embedded Analytics Analytic Tools Feedback Software 82

Userpilot

AUGUST 3, 2022

Solid messaging strategies are the key to grabbing your audience’s attention and nurturing their interest in your product. But how you can create a really good messaging strategy that will support your product marketing goals? In this article, we’ll be discussing everything you need to know about messaging strategies.

Research Software 91

Research Software Feedback Software Messaging Reporting Tools 91

Userpilot

JUNE 27, 2023

We understand that choosing the right platform can be challenging, and traditional review sites may not provide sufficient information. That’s why we’ve created an in-depth comparison of these three tools, covering user onboarding , product analytics, user feedback, and NPS. What is HelpScout best for?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

AUGUST 7, 2023

TL;DR An omnichannel customer engagement strategy unifies your messaging and interactions with customers across different channels. It provides you with data that enables you to deliver personalized customer experiences , exceed customer expectations , and boost customer loyalty.

Analytic Tools 84

Analytic Tools Research Software Customer Experience Customer Feedback 84

Userpilot

NOVEMBER 2, 2022

There is much work to be done, from recruiting and training support agents, to purchasing expensive tools and working shifts. You don’t have to worry though, there is a solution! All of these concerns can be easily resolved with AI in customer service. AI tools are a must in customer service.

Artificial Inteligence 91

Artificial Inteligence Data Visualization Reporting Tools Customer Experience 91

Userpilot

JUNE 27, 2023

Choosing the right product growth platform for your SaaS is a real challenge. Review sites don’t always help – so we decided to provide you with a more in-depth comparison of the three tools, going into details about features, use cases, and the main pros & cons. It offers interactive walkthroughs and task automation.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

FEBRUARY 26, 2023

Digital customer engagement describes the process of interacting with prospects (potential customers) and users (existing customers) through digital channels such as social media, email, and in-app messaging. Self-service software can also reduce support costs, staff attrition, and queue times.

Feedback Software 86

Feedback Software Analytic Tools Data Visualization Customer Experience 86

Userpilot

JUNE 24, 2021

If your SaaS company is starting to see some traction, you’ve probably considered working with an onboarding platform in order to reduce Time To Value (TTV) for your users. But the million-dollar question is: which onboarding platform should you choose? What is an onboarding platform? Onboarding platform example #1: Userpilot.

Analytic Tools 52

Analytic Tools Customer Communications Onboarding KPIs Data Visualization 52

Intercom, Inc.

APRIL 29, 2020

I shared how we’re navigating these big changes, from the immediate impacts on customers, to the implications for our marketing and product plans, and, finally, to our customer communications strategy. We also used in-app messages to avoid exacerbating already high levels of email fatigue. Add value, not just noise.

Customer Experience 228

Customer Experience User Friction Customer Feedback Data Visualization 228

Userpilot

MAY 18, 2023

Choosing the right product growth platform for your SaaS is a real challenge. Review sites don’t always help – so we decided to provide you with a more in-depth comparison of the three tools, going into details about features, use cases, and the main pros & cons. Let’s dive straight in! What is Pendo best for?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

SEPTEMBER 18, 2021

Hiring teams look for five key skills during the product marketing interview: communication, collaboration, analytics, and research skills, project management, and prioritization. They'll ask you questions specifically related to the company to see if you've done your research – usually your opinion on their messaging.

Onboarding KPIs 88

Onboarding KPIs Analytic Tools Research Software Product Marketing 88

Userpilot

FEBRUARY 9, 2023

What’s product communication? Is it different from product messaging? How can dedicated in-product communication tools help you achieve your product goals? TL;DR Product communication is all the communication that helps users experience the product value , for example, in-app messages.

Analytic Tools 84

Analytic Tools Customer Experience Product Research User Testing 84

Intercom, Inc.

MAY 12, 2020

You may have noticed we’ve taken a break from Intercom on Product over the past few months – we didn’t feel it was an appropriate conversation to continue in the midst of the tragic events unfolding around the world. Today we are not going to talk about the tragic events unfolding around the world around COVID.

User Testing 173

User Testing Product Research Customer Experience Customer Feedback 173

Userpilot

SEPTEMBER 18, 2021

Hiring teams look for five key skills during the product marketing interview: communication, collaboration, analytics, and research skills, project management, and prioritization. They'll ask you questions specifically related to the company to see if you've done your research – usually your opinion on their messaging.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Research Software Product Marketing 52

Userpilot

SEPTEMBER 18, 2021

Hiring teams look for five key skills during the product marketing interview: communication, collaboration, analytics, and research skills, project management, and prioritization. They'll ask you questions specifically related to the company to see if you've done your research – usually your opinion on their messaging.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Research Software Product Marketing 52

Userpilot

SEPTEMBER 18, 2021

Hiring teams look for five key skills during the product marketing interview: communication, collaboration, analytics, and research skills, project management, and prioritization. They'll ask you questions specifically related to the company to see if you've done your research – usually your opinion on their messaging.

Onboarding KPIs 40

Onboarding KPIs Analytic Tools Research Software Product Marketing 40

Userpilot

JUNE 27, 2023

We understand the challenges of selecting the ideal product adoption platform for your SaaS. That’s why we’ve undertaken a comprehensive comparison of these three tools. TL;DR LouAssist is a user-friendly product adoption and onboarding platform. Userpilot is a powerful product adoption and user onboarding platform.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

MARCH 29, 2021

Intercom is a multi-faceted tool with a lot of features and use cases ranging from user onboarding (product tours), chatbots (engagement), and customer support. Intercom is a swiss-army-penknife type of tool that can be used to solve many different problems. Are you looking for a support tool? Engagement tool?

Data Visualization 62

Data Visualization Reporting Tools Analytic Tools Research Software 62