UX Planet

JANUARY 29, 2024

TimeTrek: Crafting a Time-Travel Experience — UX Case Study Imagine if you could travel to any time and place on earth. They can access in-depth stories and virtually visit landmark events, satisfying their thirst for historical accuracy and depth. ?? I hope this UX case study is helpful. Would you take the leap through time? ?⏱️

Customer Experience 71

Customer Experience Travel Feedback Software UX 71

Intercom, Inc.

OCTOBER 13, 2022

That’s just a quick peek – watch the full recording or read through the event transcript to experience New at Intercom and catch up on all the major announcements and innovations that were shared at our latest virtual event. What follows is a lightly edited transcript of the event. Paul Adams: Hey, everybody.

Feedback Software 118

Feedback Software Events Data Visualization Customer Communications 118

Userpilot

OCTOBER 7, 2022

Are you about to create a greeting message for new customers but want to see how other companies are doing it first? In this article, we’ll explore what a welcome greeting message is, why SaaS companies need it, and examples from some of the best companies. 13 best welcome message examples.

Analytic Tools 93

Analytic Tools Feedback Software Messaging Customer Experience 93

Userpilot

OCTOBER 1, 2022

Notification UX is critical for the success of your communication strategy and customer experience. Notification UX design best practices: Make notifications valuable by sending the right message to the right user at the right time. For example, when you send a message to a friend on WhatsApp. What are notifications?

Customer Experience 98

Customer Experience User Testing User Experience Customer Feedback 98

Userpilot

MARCH 9, 2022

Product communication through in-app messaging is crucial, as it can influence user behavior or promote a new feature. Here are some examples of in-app messaging that will help you make the most of personalized messages and help users feel like you care about their job-to-be-done or JTBD. What is in-app messaging?

Feedback Software 95

Feedback Software Messaging Customer Feedback Customer Experience 95

Userpilot

DECEMBER 3, 2022

UX design can make or break your product’s success. Poor UX can negatively impact engagement , and conversion rates, and stunt growth. There are many easy UX improvements you can make today to leave a better first impression. In this article, we cover the following: What UX design is and why UX is important in SaaS.

Feedback Software 98

Feedback Software Research Software Analytic Tools User Testing 98

Userpilot

FEBRUARY 7, 2022

Here at Userpilot, we talk a lot about how to design your UI effectively , but sometimes I think that bad UX examples are even more instructive. To take your understanding to the next level, you can study the UX mistakes made by other SaaS companies , not just your own. So, here’s a collection of bad UX examples from SaaS tools.

Analytic Tools 97

Analytic Tools Research Software Feedback Software UX 97

Userpilot

MAY 18, 2023

What's the difference between UX vs CX? UX deals with a user's interactions with specific aspects of your product, while CX is broader and covers all customer engagements with your brand. Read on to find four key differences between UX and CX and how to improve both. That's not entirely true.

Customer Experience 94

Customer Experience User Testing Analytic Tools Feedback Software 94

Userpilot

DECEMBER 8, 2022

Wondering how heat map analysis can influence your product UX? SaaS companies use different types of heatmaps to identify user behavior in the app to spot friction points and, hence, improve UX and conversion elements. See if the users interact with key page elements to adjust marketing messaging and UX and drive conversions.

Analytic Tools 98

Analytic Tools Data Visualization User Testing Customer Feedback 98

Userpilot

JUNE 8, 2022

Why is it important in UX design ? A critical user journey is a UX tool that maps out the key interactions between users and a product. Use UX analytics to find unhappy paths causing a drop-off in user engagement and optimize to put users on the right happy path. What is a critical user journey? Let’s dive right in.

Customer Feedback 91

Customer Feedback Customer Experience User Testing Analytic Tools 91

Mixpanel

JANUARY 13, 2021

A year from now, on Jan 1, 2022, we’ll remove the Messages & Experiments feature from Mixpanel. New messaging integrations , including a list of preferred partners offering discounts for getting started. Resources for Messages & Experiments users during the transition. Future considerations.

Data Visualization 69

Data Visualization Analytic Tools Messaging User Testing 69

UX Studio

AUGUST 30, 2023

Time changes us, knowledge changes us, certain life events and our environment change us. At UX studio, we started our journey to shift our mindset and learn about the basics of Inclusive design and accessibility around 2022. At UX studio, we build our own products as well, besides our client work.

UX 58

UX Research Software User Testing Product Research 58

Userpilot

MARCH 6, 2024

AI in In-App Messaging : Employing AI for in-app messaging to optimize message delivery and boost conversions. Use Customer Data for Retargeting Automation : Leveraging user data to retarget unconverted users, personalize marketing messages, and increase re-engagement and conversions. How to leverage this CRO trend?

Feedback Software 98

Feedback Software Research Software Analytic Tools Product Research 98

Userpilot

MARCH 10, 2024

Feature and event reports help you dive deep into the performance of individual features and custom events. A/B tests help you test two or more variations of UX to find the one that’s better aligned with your users’ preferences. This enables you to find ways to eliminate friction from the UX and improve conversion rates.

Data Visualization 99

Data Visualization User Testing Customer Feedback Customer Experience 99

Userpilot

NOVEMBER 11, 2020

Your SaaS’s Activation Rate is the percentage of users who get to that key event – and a lot of studies have found it to be that optimizing your Activation Rate has the greatest downstream impact on revenue of any KPI you should be tracking. So contextual experiences are critical in successful UX. Custom Events.

Onboarding KPIs 126

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 126

Amplitude

NOVEMBER 26, 2019

Their tool allows you to calculate events in multiple ways and it allows you to change how they are visualized. Download the UX of Data worksheet. Slack message 4:15am @channel Uh, it looks like revenue is down 50%!? Download the UX of Data worksheet. can more than one person work on a data project?).

Data Visualization 137

Data Visualization UX Analytic Tools Reporting Tools 137

UX Studio

AUGUST 21, 2019

For everyone from product managers and owners to UX designers, UX researchers and marketers, creating personalized experience for users who interact with their products and services now poses one of the greatest challenges. Personalization also involves delivering the right message to the right person at the right moment.

Customer Experience 84

Customer Experience Data Visualization UX Research Software 84

Userpilot

JULY 30, 2023

Looking to leverage marketing automation segmentation to offer contextual and relevant in-app messages ? Marketing automation segmentation enables you to deliver the right message to the right people at precisely the right time. Identifying power users for product launches and sending targeted messages highlighting the benefits.

Analytic Tools 96

Analytic Tools Feedback Software Data Visualization Customer Experience 96

Userpilot

DECEMBER 19, 2022

A notification is a message or alert popup companies use to send information to users. Here are some notification UX best practices: Personalize your messaging to increase engagement. Internal notifications, also called in-app messages , are sent to users within the product. Let’s begin! What are notifications?

Feedback Software 98

Feedback Software Reporting Tools User Testing Software Review 98

Userpilot

APRIL 16, 2024

Next, map out the journey for all user personas , focusing on key touchpoints , events, and pain points. Thanks to the insights, you can target the right users with upsell and cross-sell messages at the right time. In most tools, you collect data by tracking features and events. Custom events in Userpilot.

Data Visualization 101

Data Visualization Customer Feedback Analytic Tools Feedback Software 101

Userpilot

APRIL 14, 2023

This could be via UX patterns like modals , tooltips , walkthroughs , tours , or checklists. UX patterns for in-app communication (tooltips, banners, modals, slideouts, driven actions, and hotspots) Interactive walkthroughs Onboarding checklists Self-help resource center A/B testing for in-app guidance Userpilot UX patterns.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Data Visualization 98

Userpilot

OCTOBER 31, 2023

As you read through, you will learn the different UX data types and how to measure them. Quantitative UX data is measured and expressed in numbers, such as page views, clicks, time on page, CSAT and NPS scores, etc. Qualitative UX data is non-numeric and focuses on the quality of customer experiences.

Data Visualization 96

Data Visualization Analytic Tools Feedback Software Research Software 96

Userpilot

OCTOBER 20, 2023

Google Analytics is a versatile marketing tool with in-app event tracking functionality for optimizing website conversions and the user journey inside the product. Userpilot offers analytics , feedback, and user engagement features, including feature tagging, custom event tracking, heatmaps , onboarding flow analysis, and funnel analytics.

Analytic Tools 100

Analytic Tools Data Visualization Feedback Software Reporting Tools 100

Userpilot

APRIL 12, 2023

Adoption goals describe events completed by the user that tell you they’ve adopted the product. Use event analytics and funnel analysis to track user progress through individual activation points, and milestone analysis to see if they’ve reached the key stages. Start by identifying your target audience and building user personas.

Analytic Tools 98

Analytic Tools Feedback Software User Testing Customer Feedback 98

Alchemer Mobile

JUNE 4, 2019

Appsee is a mobile app analytics platform that focuses on qualitative data and is designed to help inform UX decisions. Mobile marketers and product managers can immediately take action on events in Apptentive by simply flipping a switch. When a mParticle customer creates an event in their app, the events forward to Apptentive.

Feedback Software 240

Feedback Software Analytic Tools Data Visualization User Testing 240

Innovatemap

OCTOBER 25, 2023

For the second consecutive year, the city dedicated an entire week to host more than 400 events, each focusing on tech innovation and advancement. Presented by a16z , New York Tech Week is more than just a series of tech-related events. For Innovatemap, New York Tech Week isn’t just another event on the calendar. Keep it simple.

Customer Feedback 52

Customer Feedback Feedback Software User Testing Advertising 52

Userpilot

JANUARY 15, 2024

You can rig your surveys to be sent periodically like most types of NPS surveys or trigger them after specific events (e.g. Conducting funnel analysis and using their event data to identify friction points can help you streamline their journey. Then you could display a message that leads them to interactive guidance.

Analytic Tools 87

Analytic Tools Feedback Software Reporting Tools Data Visualization 87

Userpilot

AUGUST 10, 2023

Start with showing personalized messages based on data you’ve gathered via survey. For example, you could show a welcome message referencing a specific ‘job to be done’ You could also send automated emails with relevant content based on user behavior. Book a demo with us to learn more! What is behavioral marketing?

Analytic Tools 94

Analytic Tools Feedback Software Marketing Product Marketing 94

Userpilot

MARCH 25, 2024

In Google Analytics 4, the report, along with the Events Flow report, was replaced with Path exploration. The behavior flow/path exploration diagram consists of nodes representing events, pages, or screens. The wider the node, the more users completed the event or viewed the page. Other include Funnel and Cohort exploration.

Data Visualization 90

Data Visualization Analytic Tools Feedback Software Reporting Tools 90

Userpilot

APRIL 7, 2022

What does the term UX analytics stand for? How do you perform UX analysis for SaaS and make data-driven decisions? UX analytics refers to analyzing how the users engage with your product UI and how is their overall experience while using the product. What is UX analytics? UX-Analytics-Instead-of-App-Analysis.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

UX Studio: Product Management

FEBRUARY 26, 2019

I have spent more than 15 years with UX design agencies. This puts me in a position to tell endless stories of the heroic work top UX agencies do day after day to fight for a better digital world. Today I’m going to give you an overview of the top UX design agencies. Let’s jump right in and look at the top UX agencies list.

UX 80

UX Data Visualization Research Software Analytic Tools 80

Userpilot

NOVEMBER 20, 2022

Send personalized and timely messages such as upgrade prompts when a user reaches the free usage limit, or special offers to convert free trial users who declined the initial offer. Provide in-app guidance in the form of subtle hints, tooltips , or other in-app messages where users need it. Send personalized in-app messages.

Customer Experience 98

Customer Experience Feedback Software Analytic Tools User Testing 98

UX Studio: Product Management

FEBRUARY 20, 2018

I had felt excited about e-commerce UX since I bought my first sneakers on eBay. As years went by, I became a UX designer and finally had the chance to make my dream come true. They also organize contemporary fashion, art and gastronomy events and even have an accelerator program for young designers. E-commerce UX challenges.

User Testing 108

User Testing UX Product Research Research Software 108

Userpilot

JULY 31, 2023

TL;DR Pendo is a product growth platform for product , marketing , customer success , and UX design teams. UX designers – to analyze user engagement patterns and optimize UX. These include: Paths – to identify and track all the possible sequences of user actions leading up to or following an event.

Data Visualization 91

Data Visualization Analytic Tools Feedback Software Reporting Tools 91

Userpilot

JANUARY 26, 2023

Greet new customers with welcome messages – it humanizes the onboarding process. Provide quick wins to keep motivation high – like celebrating a user’s first action (for example, scheduling their first event). Use various UX patterns to guide users, like modals , tooltips , hotspots, and checklists.

Analytic Tools 98

Analytic Tools Feedback Software Customer Experience Data Visualization 98

Userpilot

OCTOBER 15, 2023

Custom event tracking helps teams track customer journeys and engage them accordingly. Contextual in-app messages help increase user engagement and drive account expansion. Set up custom events to track customer journey stages Custom events consist of multiple events and unrelated actions that users complete.

Data Visualization 100

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 100

Userpilot

DECEMBER 15, 2022

Of all the UX patterns you can use to engage customers with your product, tooltips are probably the most flexible and widely used. Tooltips are one of the best UI patterns when you want to include in-app messaging that isn’t disruptive for the user, provides contextual guidance , and incentivize feature adoption.

Research Software 98

Research Software User Testing Embedded Analytics Customer Experience 98