Customer Communications How To Inbound Messaging 
Intercom, Inc.
JUNE 7, 2022
But any target-focused sales professional will want to know: how well does live chat actually work? Live chat – especially when it’s part of a modern customer communications platform that helps you make the most of every engagement – is a powerful addition to your sales tech stack. Marketing qualified lead (MQL).
Intercom, Inc.
NOVEMBER 30, 2021
Customer support is more business-critical than ever. But in today’s fast-paced world, your customer support can only be as effective as the technology that underpins it. Study after study shows that the vast majority of support teams are unhappy with their current customer support tech stacks. Is your tech stack ready?
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Intercom, Inc.
JUNE 1, 2021
As brick-and-mortar businesses closed worldwide, companies and customers alike had to pivot to digital-first ways of doing business. However, as Austin is quick to note, this is unsustainable – and can lead to future problems in the form of agent burnout , which negatively impacts both agent happiness and your customer’s experience.
Userpilot
JULY 19, 2021
The study showed that companies that get customer success right prioritize technologies that improved customer experience. A Customer Engagement Platform (CEP) is an example of a tech solution that can help you achieve a great customer experience. What is a customer engagement platform (CEP)?
Intercom, Inc.
OCTOBER 13, 2022
We’ve heard you loud and clear – our customers’ feedback and partnership was our biggest driving force behind today’s product announcements. And if you ask us, the answer to these challenges is in-product communication. And finally, a new tooltips feature – our first ever customer-initiated message type.
Userpilot
JULY 7, 2022
Customer interaction involves all communications customers have with businesses through direct human contact, chatbots, self-help resources, etc. The customer experience refers to the total impressions someone has about a brand, while customer interaction involves the business and customer communicating simultaneously.
Intercom, Inc.
AUGUST 16, 2022
Supporting your customers in the context of what they are doing, in their moment of need, is the fresh approach that businesses require for modernized customer service. But don’t worry if you’re not yet familiar with “in-context support” – today, we’re showing you its power and how to get your strategy started.
Expert insights. Personalized for you.
245 
Let's personalize your content