ProductPlan

MARCH 17, 2020

A strategic product manager (PM) is responsible for shaping and sharing a strategic vision for a product, and yet—oddly enough—finding time for strategic activities can be a very real challenge. So, how does a product manager take ownership of more than just backlog management? Product Vision.

Outbound 74

Outbound Product Management Product Manager Inbound 74

Intercom, Inc.

OCTOBER 13, 2022

In this New at Intercom, Paul Adams, our Chief Product Officer here at Intercom, guides you through our newest, next-generation features and in-product innovations, and explores the challenges and solutions behind engaging more effectively with your customers and creating a more holistic, personalized customer experience.

Feedback Software 118

Feedback Software Events Data Visualization Customer Communications 118

Intercom, Inc.

MARCH 22, 2022

But for any business, engagement isn’t just one team’s responsibility: every team needs to work together in order to create the seamless, efficient experiences that customers demand. “In In order to reap these business benefits, it’s clear that customer engagement needs to be at the center of everything you do”. The answer?

Customer Communications 129

Customer Communications Customer Experience Customer Feedback User Friction 129

Userpilot

MAY 2, 2022

So, either you’re targeting the wrong customer segments, or your product needs to be improved. Intercom is a Customer Communications Platform that focuses on delivering customer solutions that range from user onboarding (product tours), chatbots for engagement, and customer support.

Feedback Software 98

Feedback Software Product Research Data Visualization Reporting Tools 98