Userpilot

SEPTEMBER 28, 2022

Setting smart product goals is a vital skill for any sensible SaaS owner or product manager to get right. In this article, we’re going to explore what makes an effective product goal, the difference between goals and product initiatives, how to set them and make them work with your product backlog, and more.

Product Goals 98

Product Goals Feedback Software Customer Feedback User Testing 98

Roman Pichler

SEPTEMBER 13, 2022

An effective product strategy is key to successfully create, enhance, and manage a product. There is no point in worrying about the product details and writing user stories if a sound product strategy is missing. But what exactly is a product strategy? The vision is transformed into needs and business goals.

Product Strategy 300

Product Strategy Strategy Vision Product Research 300

Userpilot

JUNE 26, 2023

Choosing the right feature request prioritization framework enables product teams to make informed decisions and deliver the maximum customer value possible, especially when resources are limited. They can also help product managers secure key stakeholder buy-in.

Framework 98

Framework Feedback Software Onboarding KPIs User Testing 98

Userpilot

AUGUST 13, 2023

TL;DR A feature prioritization matrix helps product teams decide which features to develop next, focusing on high-impact features and resource optimization. A product prioritization framework helps you maximize customer value and deliver the best ROI by encouraging methodical examination of data before making decisions.

Data Visualization 98

Data Visualization User Testing Customer Experience Feedback Software 98

Userpilot

JUNE 19, 2023

A better understanding of your users is never a bad thing and user flow analysis can be an extremely powerful tool to help you build it. TL;DR User flows are a detailed visualization of the specific steps in a path or process a user takes to finish a given task. What is a user flow? signing up for an app).

Data Visualization 98

Data Visualization Analytic Tools User Testing Customer Experience 98

Userpilot

JUNE 3, 2022

Giving users a great first impression is critically important, so defining an effective SaaS onboarding funnel has got to be a priority for any product manager. In this article, we’re going to dig deep into the world of customer onboarding. Start with mapping the customer journey. Let’s get started!

Analytic Tools 98

Analytic Tools Onboarding KPIs Research Software Feedback Software 98

Gainsight

APRIL 10, 2023

By Harshi Banka, Senior Director of Strategy, Digital Customer Success The last few months have been rough for SaaS businesses with multiple headwinds including the economic downturn, rising inflation, and decreasing investments. There’s no doubt that customer success (CS) has become existential to SaaS.

Data Visualization 59

Data Visualization Analytic Tools Customer Experience Research Software 59

Userpilot

JUNE 17, 2022

Getting customer onboarding automation right should be an important priority for any savvy SaaS owner: you can save time and effort while enhancing customer lifetime value. In this article, we’re going to explore how a customer onboarding process contributes to growth. Ready to get started?

User Testing 52

User Testing Customer Experience Feedback Software Customer Feedback 52

Userpilot

SEPTEMBER 4, 2023

In today’s PLG-driven world, SaaS companies must deliver seamless customer experiences to survive and thrive. Customer journey optimization has emerged as a strategic imperative for companies seeking to boost customer satisfaction, retention, and lifetime value. Register here for FREE!

Data Visualization 52

Data Visualization User Testing Analytic Tools Customer Feedback 52

Userpilot

DECEMBER 3, 2021

Want to know how you can use the HEART framework to improve user experience? Google’s HEART framework has been designed to enhance product experience at every stage of the user journey. The HEART framework uses the right combination of user-centered metrics to deliver an enhanced user experience.

Research Software 98

Research Software Analytic Tools Feedback Software Product Research 98

UX Planet

DECEMBER 15, 2023

It’s that time of year when we’re looking forward to the holidays and in a mad rush to tick off every item on our year-end to-do list. A list that includes product budgeting for the next year. How do you plan to set aside a budget to enhance product performance and user satisfaction? Here we go, again.

UX 98

UX User Testing Development Team Review Customer Experience 98

Userpilot

FEBRUARY 9, 2023

TL;DR Product optimization is a process of improving aspects of the product, like the UI, in small increments to better satisfy user needs and deliver on business goals. The process of product optimization starts with goal setting , like improving usability. After that, plan your experiment.

Product Research 98

Product Research User Testing Feedback Software Analytic Tools 98

Userpilot

FEBRUARY 7, 2023

In-app communication is one of the most effective ways to engage with your users since it allows you to send contextual messages at the perfect moment. In-app messages are used to engage with users as they use the product, while push notifications are used to draw user attention back when they aren’t using the product.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience User Testing 98

CardBoard

AUGUST 18, 2023

And then how do you build this discipline into product management so data saves you time by focusing on the things that will really move the needle? They provide hard facts about your product, like the number of active users or the conversion rate. ” or “Where can we improve the user experience?”

Onboarding KPIs 52

Onboarding KPIs Data Visualization Analytic Tools Customer Feedback 52

Userpilot

JUNE 1, 2022

Want to know how the goals-signals-metrics process can be used to create a better user experience? When you’re running a SaaS business, it’s important to define what goals, signals, and metrics you’ll be setting so that everyone in your team can be on the same page. What is the goals-signals-metrics process?

Onboarding KPIs 98

Onboarding KPIs Data Visualization Analytic Tools Feedback Software 98

Userpilot

OCTOBER 26, 2022

An impact map is a visual representation of the connections between the goals you want to achieve, the customers, and solutions. While impact mapping focuses on the interdependencies between the three, a customer journey map is a step-by-step breakdown of the actions your customers need to complete to experience value.

Onboarding KPIs 98

Onboarding KPIs Customer Experience Product Research User Testing 98

Userpilot

NOVEMBER 21, 2022

Before the release, the product launch manager is involved in market and customer research. Its objective is to uncover unsolved user problems and solutions that would be worth exploring. This outlines how to launch the product to the right clientele at the right time. Product launch manager job description.

Product launches 98

Product launches Product Research User Testing Research Software 98

Userpilot

MARCH 14, 2024

In the article, we show product managers how to understand how users navigate before getting activated in a SaaS product, how to product analytics to choose the best path to activation, and share 8 tried-and-tested activation strategies. All that is to help you optimize your user journey and boost product adoption.

Data Visualization 105

Data Visualization Customer Experience Customer Feedback User Testing 105

The Product Coalition

JULY 28, 2020

The role of a Product Owner/Manager/Strategist is to help startups capture and transform customer insights into full product experiences that in turn increase customer satisfaction, loyalty, retention, and the business values.

Data Visualization 78

Data Visualization Analytic Tools Startups User Testing 78

UX Studio: Product Management

MARCH 19, 2021

Our group set a goal to learn more about features and user needs prioritization. At the end of the day the ultimate goal of product development is to decide what features to spend time on, in what order – and what to exile to the uncharted shores of the backlog. User perception. Why do we use product stages?

Product Research 109

Product Research User Testing Development Customer Experience 109

Imaginary Cloud - Design

SEPTEMBER 1, 2022

Whether you are an e-commerce brand, B2B company, or another type of business, your website is likely to be the first impression many potential customers get of your company. Therefore, it is essential that your website reflects the image of your brand and provides visitors with a positive and informative user experience.

Reporting Tools 52

Reporting Tools Research Software Data Visualization Feedback Software 52

Userpilot

APRIL 25, 2022

A friction log is a document capturing the challenges and frustrations a customer might face using your SaaS. Product friction describes anything that causes your users difficulty. Function friction is primarily about users being blocked from reaching their product goals because of an error, poor UX, or other factors.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization User Testing 98

ProductPlan

FEBRUARY 18, 2020

The truth is product metrics are affecting product managers’ happiness. Product Metrics are Affecting Your Happiness. What happens when hitting those metrics comes at the expense of the ideal product experience and user satisfaction? Let’s explore this common conundrum some product managers must face.

Customer Experience 59

Customer Experience Product Research Customer Satisfaction Reporting Tools 59

Userpilot

APRIL 27, 2023

Customer feedback is like a window into your customers’ minds. It allows you to understand their pain points, needs, and desires so that you can build better products that satisfy genuine market demands. TL;DR Customer feedback is the data you get from your users about your product and their experience.

Feedback Software 94

Feedback Software User Testing Customer Feedback Analytic Tools 94

Hutwork

SEPTEMBER 30, 2017

Your product roadmap may look different from someone else’s, but they have the same elements. Here are the 4 key elements for any product roadmap. #1. Clear, measurable goals. Product goals must be clear and measurable. Finally, goals must be easy to understand, act upon, achieve, and measure.

Roadmap 54

Roadmap Customer Experience User Testing Product Research 54

Pragmatic Marketing

JANUARY 17, 2017

A product roadmap isn’t simply a list of features or the backlog. The roadmap needs to communicate the big picture to the organization—the initiatives that move the needle, expand markets, address competition and create customer value. Communicate progress and status of product development. Customer delight. Reduce churn.

Roadmap 70

Roadmap Strategy Vision Customer Experience 70

Userpilot

JANUARY 28, 2024

Tracking relevant product performance metrics allows you to assess how successful your product is at satisfying user needs and achieving business goals. Our guide covers 11 key performance metrics to analyze at different stages of the customer journey. Why is it important to monitor product metrics?

Onboarding KPIs 105

Onboarding KPIs Data Visualization Analytic Tools Customer Experience 105

Userpilot

MAY 29, 2023

Customer engagement and customer retention go hand in hand. Having a customer engagement framework in place will make it easier to organize your customer engagement efforts and track their results. There are five customer engagement stages: acquisition, activation, adoption, retention, and revenue/advocacy.

Analytic Tools 96

Analytic Tools Feedback Software User Testing Customer Experience 96

Gainsight

FEBRUARY 2, 2024

The customer success landscape has changed. Technology companies are producing more complex software, which can often overwhelm customers during the onboarding process. As a result, it’s common for these customers to quickly abandon new platforms. In short, customer training leads to customer retention.

Education 52

Education User Testing Customer Experience Research Software 52

Usersnap

SEPTEMBER 29, 2023

It’s time to declutter, refocus, and make the business decisions that truly matter. ?Jump Step – Define feedback criteria and goals How Usersnap can help with feedback prioritization 3. Step – Collect customer requests and organize feedback (inbox) 4. Jump into the section you need to read first ?

Customer Feedback 52

Customer Feedback User Testing Feedback Software Customer Experience 52

Userpilot

JUNE 14, 2023

The customer journey is all the interactions a user has with your product from the moment they sign up. And learning how to analyze the customer journey will help you to ensure product growth and positive business outcomes. Customer journey maps will highlight any customer touchpoints that create friction.

Data Visualization 98

Data Visualization Analytic Tools Customer Feedback Feedback Software 98

Folding Burritos

DECEMBER 4, 2019

An output is what we see and experience (the features and products we “touch”). Bugs can be valued in terms of quality outcomes like reducing support needs or improving user satisfaction. Thinking in this way means that we need to have clearly defined goals. Well, th at’s the role of a product strategy.

Research Software 585

Research Software Customer Experience Product Research User Testing 585

ProductPlan

APRIL 25, 2023

Great teams assemble individuals with differing skill sets, perspectives, and experiences. This entails customer and market research, internal prioritization exercises, and tying back product goals and metrics to organizational targets and KPIs. However, not every organization is ready to add product ops to the mix.

Customer Experience 52

Customer Experience Data Visualization Reporting Tools Weak Development Team 52

Userpilot

OCTOBER 31, 2022

Looking to drive adoption with contextual user onboarding ? As any savvy product manager will know, picking the right tool is essential to the success of your SaaS – so it’s worth taking the time to choose carefully. Another important aspect for product managers to consider is customer loyalty.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 98

Userpilot

FEBRUARY 6, 2023

Can a user engagement funnel help you grow a loyal customer base and retain more active customers ? User engagement takes all the best parts of existing funnels and applies relevant modern realities to them for better effect. An engagement funnel is customer-focused. What is user engagement?

Analytic Tools 98

Analytic Tools Feedback Software Customer Experience User Testing 98

Userpilot

SEPTEMBER 23, 2022

Customer churn is a big problem in SaaS companies where monthly recurring revenue is a necessity and buyers have multiple options. To maintain rude financial health, you need to acquire new customers and retain existing ones. In this article, we’ll discuss what customer churn is and why it matters. What is customer churn?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Research Software 52

Userpilot

JUNE 8, 2022

Net Promoter Score is a great way of measuring customer loyalty but do you know that there are a lot of NPS alternatives that you can also use for your SaaS? Those NPS alternatives can help you measure customer loyalty and satisfaction from different angles, so you can collect invaluable insights. Net Promoter Score Survey.

User Testing 52

User Testing Feedback Software Customer Experience Customer Feedback 52