Userpilot

FEBRUARY 27, 2024

TL;DR Funnel analytics describes the process of analyzing how customers progress from one stage of the journey to another. Marketing teams can use funnel analysis to find friction points in the customer journey that stop users from signing up for the product, activating , and becoming paid customers.

Data Visualization 81

Data Visualization Analytic Tools Customer Experience Feedback Software 81

Userpilot

MARCH 4, 2024

Looking for ways to uncover behavior patterns (UX) and optimize your product experience? In this article, you’ll learn: Behavioral design principles to incorporate in your user interface and experience. Six methods to identify behavioral patterns that influence user behavior. Book a demo now to begin.

Data Visualization 87

Data Visualization Feedback Software Analytic Tools Research Software 87

Userpilot

DECEMBER 12, 2022

A customer engagement dashboard is invaluable for interpreting customer data and making the right business decisions. With ease, you’ll gather, analyze, and share user engagement insights that will reduce churn and drive product growth. User engagement dashboard tools to consider: Userpilot, Amplitude, and Mixpanel.

Data Visualization 86

Data Visualization Onboarding KPIs Dashboard User Testing 86

The Product Coalition

OCTOBER 16, 2022

At the dawn of the computer age, PCs did not have a graphical user interface. Nowadays, it is hard to amaze users who have already seen iOS, Android, MacBook, and Apple Watch with previous computer achievements. User experience does not stand still, and innovations that challenge UX design constantly appear.

Research Software 78

Research Software Analytic Tools Customer Experience User Testing 78

Userpilot

DECEMBER 22, 2023

How do you write a UX microcopy that helps users accomplish their objectives and drives conversions? That’s what our guide to microcopy in UX design covers, so if you’re after the answer, you’re in the right place! This leads to increased customer loyalty and builds trust. What is microcopy UX?

Analytic Tools 95

Analytic Tools Feedback Software UX Data Visualization 95

Userpilot

OCTOBER 1, 2022

Notification UX is critical for the success of your communication strategy and customer experience. In fact, a bad notification user experience can ruin the whole product for the user and even cause churn. The difference between in-app notification vs. push notification lies in the user state.

Customer Experience 94

Customer Experience User Testing User Experience Customer Feedback 94

Userpilot

JULY 17, 2023

Do you want to learn how to use data analytics to improve customer experience? Many SaaS founders agree that customer insights are a key driver of product growth. After all, analyzing customer data can help you identify areas to improve upon and anticipate customer behaviors. Make data-driven decisions.

Data Visualization 92

Data Visualization Customer Experience Analytic Tools Customer Feedback 92

Product Talk

JANUARY 24, 2024

The foundation of continuous discovery is weekly touchpoints with customers. It sounds simple, but what happens if your product is so new that you don’t have any customers yet? What do you do about discovery if your product is so new that you don’t have any customers yet?

Research Software 207

Research Software Feedback Software User Testing Customer Experience 207

The Product Coalition

JULY 1, 2022

Learn about the importance of mobile app KPI dashboards and copy dashboards from real mobile app product managers, engineers and designers. A key performance indicator (KPI) dashboard is a visual representation of data that quantifies how well a team is performing towards its goals. How do I create a mobile app KPI dashboard?

Data Visualization 107

Data Visualization KPI Analytic Tools Research Software 107

Userpilot

MAY 17, 2023

What’s product experience (PX)? And most importantly, how do you create product experiences that delight your users? We also look at a few examples of companies delivering outstanding product experiences. User experience (UX) refers to how easy it is for users to accomplish their goals inside the product.

Customer Experience 83

Customer Experience User Testing Analytic Tools Feedback Software 83

Userpilot

JANUARY 15, 2024

Creating a positive fintech customer experience for every lead who walks through the door of financial institutions is easier said than done. However, this guide will show you how to measure customer experience in the fintech industry, make improvements, and pick the best tools for the job!

Analytic Tools 75

Analytic Tools Feedback Software Reporting Tools Data Visualization 75

Userpilot

NOVEMBER 30, 2022

How do you enhance your onboarding efforts and delight customers? And building a personalized customer experience is a fantastic way of doing that. You need to build based on valuable customer data. There are many clear benefits to introducing a personalized customer experience within your product.

Data Visualization 91

Data Visualization Customer Experience Feedback Software Analytic Tools 91

Userpilot

AUGUST 16, 2023

Without retaining users , you’re throwing away money and resources spent acquiring customers that’s why having a retention playbook is helpful. A user retention playbook will keep your customers happy and continue using your product for longer. Monitor user satisfaction by regularly conducting in-app surveys.

User Testing 96

User Testing Customer Experience Customer Feedback Analytic Tools 96

ProductPlan

FEBRUARY 22, 2023

As a product manager, one of the toughest challenges I and my fellow PMs face is prioritizing the right features amongst an ever-increasing influx of data from customer feedback, product analytics, and the never-ending list of stakeholder requests. A successful product never sacrifices the user experience.

Customer Experience 59

Customer Experience User Testing User Experience Customer Feedback 59

Userpilot

APRIL 22, 2024

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. TL;DR Customer success builds long-lasting relationships, increases customer retention , lifetime value , and advocacy, and informs product development.

Analytic Tools 72

Analytic Tools Feedback Software Research Software Customer Experience 72

UX Planet

JANUARY 16, 2024

Example: User Journey Map Infographic In this article you are going to know below points on User Journey Map 1. Where to do user journey map in the UX process ? What are the steps to create a User journey map ? Type of user journey maps 4. Components of User Journey map 5. Benefits 1.

Data Visualization 74

Data Visualization User Testing Customer Feedback Customer Experience 74

Userpilot

MARCH 19, 2024

Tracking user activity patterns helps you understand users better and uncover insights to increase product engagement. You will also find the best tools for the job and learn about key behavior metrics to monitor for tracking user patterns. Benefits of tracking user behavior data : Understand current usage patterns.

Data Visualization 82

Data Visualization Analytic Tools Feedback Software Customer Feedback 82

Userpilot

NOVEMBER 30, 2023

What is the UX research process? It also outlines a 9-step guide on how to conduct UX research for product managers and UX designers. TL;DR The UX research process is a sequence of steps to collect and analyze data on user interactions with the product to better understand their needs and preferences.

Product Research 82

Product Research User Testing Research Software Data Visualization 82

Userpilot

MARCH 10, 2024

In either case, monitoring and analyzing user behavior patterns can help drive more user engagement and minimize churn. TL;DR User behavior patterns refer to the common behaviors people demonstrate while using an app. Behavioral analysis aims to identify these trends to improve the user experience.

Data Visualization 87

Data Visualization User Testing Customer Feedback Customer Experience 87

The Product Coalition

SEPTEMBER 29, 2022

But how are users experiencing these features? User research is the best way to find out. A little investigative research on G2 uncovered the top 5 analytics UX mistakes made by SaaS vendors. Customers are frustrated because the reports don’t present the data they really need. What do they like?

Analytic Tools 106

Analytic Tools Data Visualization Research Software User Testing 106

Userpilot

JANUARY 9, 2024

In the world of SaaS, having a seamless user experience can make or break your company's success. This is why conducting a UX audit is so important – to understand where the user experience is lacking and why. Study behavior trends to highlight any UX designs users avoid.

Analytic Tools 90

Analytic Tools Data Visualization Feedback Software Research Software 90

The Product Coalition

DECEMBER 23, 2021

UX does matter. Users share sensitive data and entrust performing operations with their finances, so even minor defects in fintech products destroy confidence, make users question the company’s expertise, and what’s worse, abandon an app. Businesses can focus on UX/UI testing for accessibility.

Weak Development Team 169

Weak Development Team UX User Testing Technical Review 169

Userpilot

APRIL 18, 2023

What are the right questions to ask your customers to understand user sentiment ? It’s crucial to listen to the voice of the customer and let their feedback guide your company’s growth and sustainability. And to do that, you must ask the right customer satisfaction survey questions. Likert scale questions 2.

Customer Feedback 79

Customer Feedback User Testing Customer Satisfaction Customer Experience 79

Userpilot

JANUARY 9, 2023

Well designed, it will lead the user on, giving them the motivation they need to engage with the rest of your tool. Similarly, a subpar onboarding screen only gives you bad reps and may end up repelling customers. An onboarding screen is an introductory screen a user sees when they open a new app for the first time.

Customer Experience 88

Customer Experience Analytic Tools Research Software Data Visualization 88

Userpilot

NOVEMBER 23, 2021

Did you know that reducing Time To Value for SaaS products can drive product adoption ? You might have a product that offers incredible value to your customers. But you’ll still struggle to drive adoption if you don’t optimize your Time To Value (TTV). What is time to value in SaaS?

Customer Experience 91

Customer Experience Analytic Tools Feedback Software Onboarding KPIs 91

Userpilot

JULY 9, 2023

If you’re a UX designer or product manager wondering how to deliver a better product in terms of usability and user experience, this is the article for you. Start improving user experience and usability with user research. Let’s get right to it!

User Testing 75

User Testing Product Research Customer Experience User Experience 75

Userpilot

MARCH 14, 2024

Looking for customer analytics use cases that can significantly improve your SaaS? This article lists key use cases for SaaS and explains how to implement them to unlock customer satisfaction and product growth. We also cover: Customer analytics categories. The three types of customer analytics and their significance.

Data Visualization 91

Data Visualization Analytic Tools Feedback Software Customer Experience 91

Userpilot

DECEMBER 13, 2022

How can you use net promoter score surveys to improve every customer interaction and boost engagement ? How to build an NPS program to measure customer experience. Ways to improve the customer experience for promoters, passives, and detractors. Segment customers based on their score.

User Testing 90

User Testing Customer Experience Customer Feedback Feedback Software 90

Userpilot

AUGUST 10, 2022

What is customer insight, and why is it essential for SaaS companies? As a product manager, you should collect customer insights to understand how users feel about your products and services. What part of the user journey makes them happy or upset? So let’s learn how to collect and act on customer data!

Data Visualization 91

Data Visualization Customer Feedback User Testing Customer Experience 91

Userpilot

FEBRUARY 29, 2024

User behavior analytics helps you understand how users engage with your SaaS. By digging into the user flow data, you can spot friction points and identify improvements to enhance the user experience. In this article, we answer the question: how does user behavior analytics work? Reduce customer churn.

Data Visualization 85

Data Visualization Analytic Tools Feedback Software User Testing 85

Userpilot

APRIL 17, 2024

Want to understand what customers think and how they behave in your product ? If so, you need to invest in the right customer insight tools. These tools are perfect for providing valuable customer insights to make product improvements and optimize your customer experience. Read on to learn more.

Data Visualization 80

Data Visualization Analytic Tools Feedback Software Reporting Tools 80

Userpilot

MARCH 25, 2024

What if we told you you could track user sentiment in the user feedback , social comments, and online reviews you receive? In this article, we’ll explain what user sentiment analysis is, why it’s important, and uncover some of the best tools for tracking and analyzing customer sentiment.

Data Visualization 88

Data Visualization Feedback Software Analytic Tools Reporting Tools 88

Userpilot

JANUARY 10, 2024

Looking for the best ways to conduct user research and gather actionable insights? Whether you’re building a product from scratch, updating something on your platform, or just want to listen to users and create better experiences , this article provides the guide you need. We covered: The benefits of proper user research.

User Testing 93

User Testing Research Software Analytic Tools Feedback Software 93

Userpilot

JANUARY 26, 2023

Customer feedback is an invaluable resource for SaaS businesses. The more effectively you manage customer feedback and incorporate it into your product, the more valuable it becomes to your customers. One of the most powerful types of user sentiment is real-time customer feedback.

Feedback Software 84

Feedback Software Customer Feedback Customer Experience User Testing 84

Userpilot

MAY 19, 2022

Usability vs user experience – what’s the difference? As a UX designer , you aim to create app designs that facilitate the best experience. While the terms usability and user experience are used interchangeably, it’s important to know that there’s a difference between the two.

Customer Experience 75

Customer Experience User Experience User Testing Customer Feedback 75

Userpilot

NOVEMBER 20, 2022

Customer experience is so important for product growth and retention. Digitize customer experience to meet customers where they are – online. In this article, we’ll cover: What digital customer experience is and why you should do it. Important steps to digitize your customer experience.

Customer Experience 86

Customer Experience User Testing Customer Feedback Embedded Analytics 86

Userpilot

JUNE 16, 2022

Are you making the most out of your customer experience analytics? The data you receive from CX analytics enables you to reduce customer churn, increase customer satisfaction and retention , and help you identify the areas for product improvements. This results in revenue growth and high user stickiness.

Data Visualization 97

Data Visualization Analytic Tools Customer Experience Feedback Software 97