Intercom, Inc.

JANUARY 5, 2023

Delayed orders, faulty services, missing information, you name it – every time a customer reaches out, it tells you something about the friction they’ve experienced. Customer service teams are all too often drowning in angry, repetitive tickets, and yet, we don’t seem to focus enough resources on tackling the reasons behind it.

Customer Experience 138

Customer Experience Customer Feedback Feedback Software User Testing 138

Mixpanel

MAY 26, 2020

Rohit Gossain: I started off my career in 2010 as a technical analyst working with a product manager. At the time, product analytics software didn’t really exist—we were very much relying on Google Analytics. At the time, we were conducting A/B tests, but the metrics were not behavioral, which presented an issue.

Data Visualization 72

Data Visualization Analytic Tools Reporting Tools Information 72

Mind the Product

NOVEMBER 30, 2017

The GDPR will also apply to countries outside the EU who have customers within the EU. And even though the UK is leaving the union, the UK government has confirmed that the GDPR is here to stay. How Will GDPR Affect Your Customers? A customer can request access to their data. The Cost of Getting it Wrong Will go up.

Data Visualization 86

Data Visualization Technical Review Reporting Tools Technical Advisors 86

Mixpanel

MAY 26, 2020

Rohit Gossain: I started off my career in 2010 as a technical analyst working with a product manager. At the time, product analytics software didn’t really exist—we were very much relying on Google Analytics. At the time, we were conducting A/B tests, but the metrics were not behavioral, which presented an issue.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Information 52

Modus Create

MAY 11, 2020

Here, in this two-part article series, you’ll find my thoughts about how the product community can help humanity, by sharing their experience in dealing with uncertainty, difficult decisions, emotions, and data. We live in times of introspection, times when we really understand that there are forces much bigger than us, the mere humans.

Technical Advisors 72

Technical Advisors User Testing Technical Review Feedback Software 72

eG Innovations

JULY 21, 2022

Recently, we hosted a great joint webinar with the team from AVD TechFest to present the results of a survey we conducted jointly to assess real-world Microsoft Azure Virtual Desktop (AVD) usage and industry and customer sentiments towards the AVD technologies. Where can I get technical details of real AVD deployments at scale?

Reporting Tools 52

Reporting Tools Data Visualization Analytic Tools Technical Review 52

eG Innovations

AUGUST 11, 2022

It includes the ability to monitor user experience – from logon time to application launch time to screen refresh latency so administrators can easily monitor and track if they are meeting their service levels (SLAs). Customers use Citrix Analytics to get an aggregated view of user experience.

Analytic Tools 52

Analytic Tools Data Visualization Reporting Tools Research Software 52