Intercom, Inc.

JANUARY 5, 2023

He’s a keynote speaker, adviser, and co-author of several books on the subject, including the provocatively titled The Best Service is No Service , Your Customer Rules , and his latest The Frictionless Organization: Deliver Great Customer Experiences with Less Effort. All that information was transferred down to the person who called back.

Customer Experience 138

Customer Experience Customer Feedback Feedback Software User Testing 138

Mind the Product

NOVEMBER 30, 2017

And even though the UK is leaving the union, the UK government has confirmed that the GDPR is here to stay. TalkTalk was fined £400,000 in 2016 for failing to have appropriate technical and organisational measures in place to secure its customers’ personal data, and for keeping their personal data for longer than necessary.

Data Visualization 86

Data Visualization Technical Review Reporting Tools Technical Advisors 86

Mixpanel

MAY 26, 2020

Rohit Gossain: I started off my career in 2010 as a technical analyst working with a product manager. If you’re a PM, I’d advise that you have discussions with various teams (marketing, data, operations, finance, etc.) Never underestimate the importance of data governance. I never trust my gut.

Data Visualization 72

Data Visualization Analytic Tools Reporting Tools Information 72

Modus Create

MAY 11, 2020

One technique we use here at Modus and we advise for is the featureless roadmap – it helps teams to concentrate on objectives and outcomes rather than create granular pieces of deliverables that don’t fit together. Every failure is an opportunity to learn and every crisis is a system failure. Second, Ego Sanitization.

Technical Advisors 72

Technical Advisors User Testing Technical Review Feedback Software 72

Mixpanel

MAY 26, 2020

Rohit Gossain: I started off my career in 2010 as a technical analyst working with a product manager. If you’re a PM, I’d advise that you have discussions with various teams (marketing, data, operations, finance, etc.) Never underestimate the importance of data governance. I never trust my gut.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Information 52

eG Innovations

JULY 21, 2022

The audience also shared some of their own technical experiences of real-world AVD usage. Where can I get technical details of real AVD deployments at scale? How to ensure compliance and increase security by Monitoring Azure AD Audit logs – one for healthcare/government and security conscious organizations.

Reporting Tools 52

Reporting Tools Data Visualization Analytic Tools Technical Review 52

eG Innovations

AUGUST 11, 2022

George (Spiers) has reviewed Citrix Analytics and compared it with monitoring tools, such as eG Enterprise in an earlier blog: [link]. Can I use System Center Operation Manager (SCOM) for Citrix monitoring? In general, we would not advise opening support tickets via a dumb email to a system such as Jira or ServiceNow.

Analytic Tools 52

Analytic Tools Data Visualization Reporting Tools Research Software 52