Intercom, Inc.

JANUARY 5, 2023

He’s a keynote speaker, adviser, and co-author of several books on the subject, including the provocatively titled The Best Service is No Service , Your Customer Rules , and his latest The Frictionless Organization: Deliver Great Customer Experiences with Less Effort. All that information was transferred down to the person who called back.

Customer Experience 138

Customer Experience Customer Feedback Feedback Software User Testing 138

Mind the Product

NOVEMBER 30, 2017

And even though the UK is leaving the union, the UK government has confirmed that the GDPR is here to stay. TalkTalk was fined £400,000 in 2016 for failing to have appropriate technical and organisational measures in place to secure its customers’ personal data, and for keeping their personal data for longer than necessary.

Data Visualization 87

Data Visualization Technical Review Reporting Tools Technical Advisors 87

Modus Create

MAY 11, 2020

For people in tech, it’s just our daily environment, nothing too fancy, nothing too hard. So, how can the tech product community help the world to pivot, work as a cross-functional team and make this place better prepared for the times to come? This applies not only in tech, but also in politics and society. Is it hard?

Technical Advisors 72

Technical Advisors User Testing Technical Review Feedback Software 72

Mixpanel

MAY 26, 2020

For today’s post, we spoke with Rohit Gossain , who has held multiple product management and data science roles over the last decade with technology companies such as Shutterfly, OpenTable, Adobe, and Expedia Group. . Rohit Gossain: I started off my career in 2010 as a technical analyst working with a product manager.

Data Visualization 72

Data Visualization Analytic Tools Reporting Tools Information 72

Mixpanel

MAY 26, 2020

For today’s post, we spoke with Rohit Gossain , who has held multiple product management and data science roles over the last decade with technology companies such as Shutterfly, OpenTable, Adobe, and Expedia Group. . Rohit Gossain: I started off my career in 2010 as a technical analyst working with a product manager.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Information 52

eG Innovations

JULY 21, 2022

Recently, we hosted a great joint webinar with the team from AVD TechFest to present the results of a survey we conducted jointly to assess real-world Microsoft Azure Virtual Desktop (AVD) usage and industry and customer sentiments towards the AVD technologies. Where can I get technical details of real AVD deployments at scale?

Reporting Tools 52

Reporting Tools Data Visualization Analytic Tools Technical Review 52

eG Innovations

AUGUST 11, 2022

What some third-party tools offer beyond the native Citrix monitoring options – eG Enterprise, ControlUp and Goliath Technologies’ Monitor IT were discussed. George (Spiers) has reviewed Citrix Analytics and compared it with monitoring tools, such as eG Enterprise in an earlier blog: [link]. Best practices for Citrix Logon Simulation.

Analytic Tools 52

Analytic Tools Data Visualization Reporting Tools Research Software 52