Remove Customer Experience Remove KPI Remove Outbound
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Data-driven sales: 18 sales KPIs and metrics to grow your revenue faster

Intercom, Inc.

Much of what defines our most outstanding sales reps is their ability to deeply understand our prospects’ and customers’ business needs and speak directly to them. While headline KPIs are a concise way of understanding where you’ve netted out, they rarely provide the full picture of how or why you hit (or missed) your targets.

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How support leaders measure (and improve) the quality of their customer support

Intercom, Inc.

The wider global business scene is finally realizing what many successful companies have known for quite some time now: customer support is the face of your company. How are other customer-centric support teams measuring the impact of conversational support? The result is the Customer Support Quality Benchmark Report 2021.

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Optimizing internal product communications

Folding Burritos

A lot of our time as PMs is spent communicating with other people in our organization. Since the majority of our communication time is typically spent on the tactical, let’s talk about that. “How How’s that KPI doing?”. What are customers asking for in our support channels?”. How long will we be down for?”.

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Goals vs objectives and why you got it wrong

The Product Coalition

As a company, your goals could be to: Increase international customer base Foster a more inclusive company culture Improve cross-team communication Build trust between cross-functional departments While these are worthy goals, there are no specific timeframes or actions that guide you on how to reach your destination. Objects are concrete.

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Part One: Key Elements to Become a Healthy Product-Led Organization

Bain Public

High-Level Strategic Baseline A high-level strategic baseline is a frequently revised document discovered collectively with leadership that covers the key foundational elements to steer growth, innovation and help stay abreast of changes in the market, industry, customers and competitors. So you get a lack of clarity.

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A Lean Alternative to a Business Plan: Documenting Your Product/Market Fit Hypotheses

Sachin Rekhi

The customer development and lean startup methodologies evangelized by Steve Blank and Eric Ries brought us a better approach that favored experimentation over elaborate planning, customer feedback over intuition, and iterative design over traditional “big design up front” development. Target Audience. Value Propositions.

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14 Best User Tracking Tools For SaaS in 2024

Userpilot

When it comes to boosting your product growth, user tracking tools can make your life a lot easier. They offer insights into product performance , what your users are doing inside your product, and why they are doing it. Userpilot is the best user journey-tracking tool for web analytics. What is user tracking?