Userpilot

JULY 19, 2025

And what I’ve learned is that, besides getting stakeholder buy-in, you need a solid process to collect high-quality data, organize user segments, and create story-driven personas that are easy to follow. Why do you need user personas? Good personas open the door to following a user-centric product development strategy.

User Testing 87

User Testing Customer Feedback Data Visualization User Friction 87

Userpilot

OCTOBER 19, 2024

Think of Net Promoter Score (NPS) software as a tool to measure your customers’ feelings about your product, and categorize them based on their level of loyalty (promoters, neutrals, and detractors). Userpilot is a product growth platform that can collect customer feedback directly within your product.

Feedback Software 105

Feedback Software Analytic Tools Data Visualization Research Software 105

Alchemer Mobile

NOVEMBER 22, 2024

In this digital-first world, understanding your customers’ experiences is more crucial than ever. To better understand the common challenges organizations face with digital feedback tools, we conducted a comprehensive market research study that revealed several critical pain points.

Feedback Software 130

Feedback Software User Testing Research Software Customer Feedback 130

Userpilot

DECEMBER 18, 2024

Without effective UX analytics that goes beyond collecting data, you’re losing valuable customers. Unfortunately, the research backs this up, with a staggering 90% of users reporting that they stopped using an app due to poor performance. Basically, anything that ruins the user experience.

Data Visualization 105

Data Visualization Analytic Tools Research Software User Testing 105

Roman Pichler

APRIL 7, 2025

Listen to the audio version of this article: [link] AI Strategy Benefits My research shows that AI can help you make better strategic decisions faster, at least for certain products. [1] 2] Market Research AI-based tools can discover user and customer trends using predictive analytics.

Product Strategy 196

Product Strategy User Testing Data Visualization Strategy 196

Userpilot

MARCH 9, 2025

What happens when you build a product or service around what you think potential customers want, only for them to buy something else? For starters, it shows you dont know your customers well enough. But worse than that, it leads to lower revenue, failed products, and plummeting customer loyalty. The short answer: yes.

Research Software 83

Research Software User Testing Analytic Tools Feedback Software 83

Alchemer Mobile

MARCH 11, 2025

Why customer support is an overlooked differentiator Product features, pricing, and branding all play key roles in differentiating your organization from the laundry list of competitors, but theres one often-overlooked factor that can make or break customer loyalty: how well you support your customers.

Differentiation 130

Differentiation Feedback Software Customer Feedback User Testing 130

The Product Guy

NOVEMBER 26, 2024

The criticisms raised in the article—many of which stem from anecdotal frustrations and surface-level observations—overshadow the reality of a role that has become indispensable in delivering value to customers and businesses alike. It’s time to set the record straight. Let’s address these misconceptions head-on.

Weak Development Team 170

Weak Development Team Product Management Product Manager Research Software 170

BrainMates

OCTOBER 20, 2024

The Customer Service Gap Model By ADRIENNE TAN In competitive markets, delivering superior customer value is a top priority. It’s not just about creating a great product—it’s about ensuring the entire customer journey, from initial interaction to post-purchase support, exceeds expectations.

Data Visualization 52

Data Visualization User Testing Customer Feedback Customer Experience 52

Product Management University

DECEMBER 11, 2024

Market Analysis Before and With AI Customers are clamoring for a number of improvements to your product and youre on a mission to get them funded and on the roadmap. However, just because customers want them doesnt mean theyre delivering the level of differentiating value your organization needs to meet its own goals.

Product Management 130

Product Management Product Manager User Testing Management 130

Centercode

JULY 25, 2025

AI-driven user testing, video insights, plus seamless app distribution and expert resources— discover Centercode 10x. Platform Scalable, Automated, Real-World User Testing Centercode is the leading platform to manage impactful in-the-wild user tests. Start for free , scale as your program grows.

User Testing 52

User Testing Research Software Feedback Software Analytic Tools 52

The Basics of Product Management

JUNE 22, 2025

From market research to roadmap prioritization, AI is reshaping how PMs operate, make decisions, and deliver value. Market Research: From Manual to Machine-Learned Market research has always been a cornerstone of product strategy. User Feedback Analysis: From Chaos to Clarity User feedback is noisy.

Artificial Inteligence 52

Artificial Inteligence Data Visualization User Testing Product Research 52

Userpilot

MAY 17, 2025

Many product teams dont truly understand their app user journey. No surprise, then, that most apps lose 77% of their daily active users within just three days of installation. Without a clear view of the user journey, teams optimize the wrong things while real friction points go unnoticed. Ive felt that sting.

Analytic Tools 66

Analytic Tools Research Software Feedback Software Data Visualization 66

Userpilot

APRIL 24, 2025

In this role, you will leverage your extensive experience turning ambiguous problems into clear and actionable deliverables, aligning internal and external leaders on a shared, ambitious vision. Who would be the best fit for this job? Who would be a bad fit for this job? Salary $178,600 – $268,000 Apply Here 2.

Research Software 52

Research Software Analytic Tools Feedback Software Customer Communications 52

Spice Catalyst

OCTOBER 23, 2024

Understand Customer Needs**: Prioritize the collection of authentic customer insights through observation, interviews, and surveys to enhance your targeting efforts. Market Considerations**: Remain attentive to market sizes, investment costs, and potential returns on investment (ROI) for informed decision-making.

Product Research 78

Product Research Customer Experience Customer Feedback Marketing 78

Arkenea

APRIL 10, 2025

Rather than building and maintaining a large inhouse team, businesses partner with specialized vendors to handle design, development, testing, and deployment. This can include: Product strategy: Roadmap definition, market research, feature prioritization. Prototyping and design: Wireframes, mockups, user experience flows.

Analytic Tools 52

Analytic Tools Research Software Reporting Tools Software Review 52

Userpilot

MAY 27, 2025

The role will lead a team of PMs and be responsible for increasing the daily active usage of the browser through improving user engagement, retention, and activation. Image] Who would be the best fit for this job? Some mostly focused on the users rather than the technical side of things. Who would be a bad fit for this job?

Analytic Tools 52

Analytic Tools Research Software Feedback Software User Testing 52

Alchemer Mobile

JUNE 17, 2025

We believe it starts with feedback—listening to it, acting on it, and building a culture around it. Culture built on feedback Every day, our customers use Alchemer to gather feedback and make better decisions. Culture built on feedback Every day, our customers use Alchemer to gather feedback and make better decisions.

User Testing 100

User Testing Customer Feedback Product Research Feedback Software 100

Product Innovation Educators

DECEMBER 30, 2024

These knowledge areas include product innovation management, strategy, portfolio management, process, design and development, market research, and culture and teams. Strategy Strategy plays a crucial role in aligning product development efforts with organizational goals.

User Testing 156

User Testing Research Software Customer Experience Certifications 156

Gainsight

JANUARY 23, 2025

Gainsight recently announced that we were named a Leader in the first-ever Gartner Magic Quadrant for Customer Success Management Platforms ; Gainsight was positioned highest on the Ability to Execute axis and furthest on the Completeness of Vision axis. It was a novel idea at the time.

Research Software 52

Research Software Reporting Tools User Testing Customer Experience 52

UX Planet

JUNE 13, 2025

Here’s the core experience — from triggering translation to how it integrates into the player. Deep dives on user research, configurations, and edge cases follow. That made me ask: What if lyrics translation happened within the listening experience itself? Now let’s dive deep into the process. Why This Problem?

Customer Experience 62

Customer Experience User Testing Product Research Research Software 62

Productside

APRIL 30, 2025

And with layoffs, macroeconomic whiplash, and the looming specter of recession, its no wonder product managers are wonderingwhere do I actually fit? Power 1: Customer Intimacy (No, AI Cant Do This for You) Toms first point was blunt: Theres one thing at least right now that Im not going to trust AI forand thats customer intimacy.

Product Research 177

Product Research Weak Development Team Research Software Product Management 177

Sachin Rekhi

JANUARY 11, 2025

Both from his experience as a strategic advisor at the Monitor Company to clients like Procter & Gamble, Lego, and Verizon as well as former business professor at the Rotman School of Management at University of Toronto. Consumer segment - What groups of consumers will you target? Meeting which consumer needs?

User Testing 78

User Testing Systems Review Customer Experience Research Software 78

Arkenea

JUNE 27, 2025

Beta testing is an essential part of developing your healthcare SaaS product and helps you receive valuable feedback from users. Table of Contents: Healthcare SaaS Market Overview Why Design a Healthcare SaaS Product? Thus, healthcare SaaS products need to have excellent functions for mobile users. billion by 2026.

Research Software 52

Research Software Feedback Software Analytic Tools Healthcare 52

Alchemer Mobile

JUNE 17, 2025

June 17, 2025 – Alchemer, a global leader in customer experience and feedback technology, is proud to announce it has been named to Inc.’s Alchemer empowers customer-obsessed teams to move from asking to action with software that scales from a one-time survey to sophisticated feedback programs.

Naming 100

Naming Feedback Software Research Software User Testing 100

Revulytics

OCTOBER 19, 2017

Understanding the way in which people make decisions – and carefully choosing our language to that end – will help us better convey our points and advance the objectives that will best benefit our companies and our customers. How can I encourage support for a new OS before management thinks it’s time?

Roadmap 137

Roadmap Research Software Reporting Tools Analytic Tools 137

Product Innovation Educators

SEPTEMBER 2, 2024

Why market research is product managers’ secret ingredient for successful products Watch on YouTube TLDR Market research is a key part of product development and management. Introduction In the world of product management and innovation, market research is like a compass.

User Testing 280

User Testing Product Research Market Research Research Software 280

Alchemer Mobile

SEPTEMBER 22, 2021

After surveying our customers, we thought it might be helpful to create a top-ten list of the best survey software solutions for market researchers. com, where actual users score the products they use (you can visit G2.com Implementation Index, Highest User Adoption, and Months to Go Live data from G2 users on G2.com.

Research Software 246

Research Software Product Research Market Research User Testing 246

The Secret PM Handbook

MAY 5, 2017

One of the most challenging questions about product management has been – in my experience – “What is Product Management?”. Product” involves things like: Requirements or user stories or features. And indeed, as a product manager “product” is where you spend a lot of your time, typically. Our products solve problems for users.

Framework 302

Framework User Testing Product Management Product Manager 302

The Product Coalition

JANUARY 11, 2023

Photo by Dylan Gillis on Unsplash Market research and user experience research (UXR) are often confused as being the same thing, but they are actually distinct fields with their own goals and methods. This happened when I started to learn about UXR for the very first time back then in 2020.

User Testing 158

User Testing Product Research Data Visualization Customer Feedback 158

Product Innovation Educators

MARCH 4, 2025

How AI captures customer needs that human product managers miss Watch on YouTube TLDR In my recent conversation with Carmel Dibner from Applied Marketing Science, we explored how artificial intelligence is transforming Voice of the Customer (VOC) research for product teams.

Artificial Inteligence 235

Artificial Inteligence Research Software Product Research User Testing 235

Mind the Product

FEBRUARY 7, 2017

When developing products, customer insight is vital to understanding the critical question: where are we going? Insights can help us better to understand our product and how it fits into the everyday lives of users — users who live in an age of abundance, where every product competes for a minute of attention.

Customer Feedback 84

Customer Feedback User Testing Data Visualization Customer Experience 84

Melissa Perri

JANUARY 4, 2020

These are a few of my observations and personal experiences. 2019: "How do I hire a Chief Product Officer? . -- 2013: "My ppl are not allowed to talk to customers. 2019: "Duh, of course I want my people talking to customers. 2018: "Can you teach people how to do MVP experiments? It is too risky. We will get sued.

User Testing 386

User Testing Data Visualization Research Software Feedback Software 386

The Product Coalition

DECEMBER 21, 2020

There’s nothing worse from a personal and business perspective than investing your time, money, and effort into an idea, only to find out no one wants it or needs it. We’ll explore how you can test and research ideas for your product, service, or business model. In this article, we’ll look into idea validation.

User Testing 174

User Testing Product Research Research Software Feedback Software 174

Roman Pichler

AUGUST 11, 2020

This article assumes that you are familiar with the product vision board or the key elements of a product strategy : market, value proposition, standout features, and business goals. The overall example I use to illustrate the mistakes is a healthy eating app that helps its users improve their eating habits and live more healthily.

Vision 348

Vision User Testing Product Research Research Software 348

Product Innovation Educators

SEPTEMBER 9, 2024

We spot important ideas, uncover customer needs, turn concepts into products or features, and work to increase market share. Introduction: The Role of Product Managers in Innovation As product managers, we’re at the forefront of innovation in our companies. But there’s more to innovation than just creating new products.

Research Software 304

Research Software User Testing Customer Experience Analytic Tools 304