Product Management University

APRIL 25, 2023

Creating a value based resume means it’s time to treat yourself as a product that has strategic (employer) value. The hard part is avoiding the trap of TELLING employers what the product (you) does versus SELLING its value. For example, Grew product revenue by X% at [company name] in 2 years.

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Technical Review Research Software Systems Review Customer Experience 244

Userpilot

OCTOBER 17, 2023

Customer insights provide intelligence and analysis about customer experience, activities, and preferences. Therefore, they are vital for effective product strategies and ensure resource allocation aligns with customer needs.

Data Visualization 103

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Userpilot

JULY 18, 2023

It takes a fair bit of effort and time to keep up with the constant innovation in the product management software space. The tools are constantly evolving and changing their pricing plans, so it may be difficult to ensure that your product team is using the right tools and getting the best value for the money.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Reporting Tools 98

The Product HQ

JUNE 10, 2024

Looking for a data science product manager career path? The data science product manager is a new job that combines two separate but dependent roles. It’s rare to find data science product managers with experience and knowledge in both data science and product management.

Data Visualization 52

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UserVoice

APRIL 4, 2017

It’s no secret that product managers wear a lot of hats. Matching these solutions to the assorted challenges product managers face can be a little tricky, so we’ve done some digging to compile a handy list of product management tools. Data Analysis Tools for Product Management.

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Userpilot

OCTOBER 8, 2021

You can review Pendo's analytics in their free trial, which displays various different graphs on the basis of dummy data. Paths show you all the actions taken by users before or after a specific event. Funnels show you how many users completed each stage of a specific funnel that you pre-determined. The value of dummy data.

Data Visualization 98

Data Visualization Analytic Tools Software Review Feedback Software 98

Mind the Product

AUGUST 19, 2019

What does it mean for us as product managers? We all use AI or machine learning (ML)-driven products almost every day, and the number of these products will be growing exponentially over the next couple of years. What does it mean for us as product managers? Could we make the user experience safer?

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Mironov Consulting

AUGUST 8, 2017

I spend a lot of time sifting through documents, positioning and stories – trying to figure out who we’re talking about. As a product manager, I think it’s my obligation to bring clarity and precision to discussions… so talking generically about customers or users can be exasperating. See personas 4 and 7.”

User Testing 101

User Testing Customer Experience Analytic Tools Research Software 101

Userpilot

JULY 13, 2022

Do you follow any product manager blogs? Would you like to discover new ones that will give you valuable insights into product management ? In our article, we introduce 20 of our favorite product manager blogs that every product pro should follow, regardless of their experience.

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Usersnap

JULY 16, 2021

Google’s tech alone didn’t build them into a top company; User Research matters too! Such insight, and their acquisition of such continues broadening, then helps informs competitive user engagement strategies. User loyalty is the natural result. Instead, research first helped Google emphasize user personalization.

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User Testing Research Software Customer Feedback Feedback Software 84

The Product Coalition

NOVEMBER 19, 2020

Strategies for switching into a product management role when you don’t fit the cookie cutter qualifications. Getting into product when you’ve already started your career Product management requires, above anything else, good judgment. It shouldn’t be a prerequisite for product management jobs either.

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Technical Review Product Management Product Manager Research Software 155

Intercom, Inc.

DECEMBER 22, 2022

We are delighted to announce that Intercom has once again been recognized as among the best solutions in a number of Customer Service categories in the newly released G2 Winter Reports 2023. This season, we were rewarded a whopping 101 badges and awards, a recognition of Intercom’s position as a leader in the field of Customer Service.

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Reporting Tools Data Visualization Research Software Feedback Software 118

People-First Product Leadership

FEBRUARY 12, 2024

Putting aside variations in timing and frequency, at the core of the performance cycle is company culture, which informs what characteristics are rated most highly. As you can likely guess if you’ve been following this newsletter, I fall on the side of favoring collaboration as being a key area of focus for performance reviews.

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Mironov Consulting

FEBRUARY 28, 2024

An essential role of CPOs and other product leaders that’s never listed in the job description is giving organizational 'air cover' to product managers to postpone almost all new requests — so that their teams can finish work already underway.    “ How hard could it be? 

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Reporting Tools Software Review Technical Review Weak Development Team 105

Usersnap

APRIL 12, 2019

Google’s tech alone didn’t build them into a top company, User Research matters too! Such insight, and their acquisition of such continues broadening, then helps informs competitive user engagement strategies. User loyalty is the natural result. Instead, research first helped Google emphasize user personalization.

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User Testing Research Software Customer Feedback Feedback Software 110

Userpilot

JANUARY 19, 2021

Customer engagement plays a critical role in your company’s growth and depends on your customer experience. As Steve Jobs once said: “ You have to start with customer experience and work your way back toward the technology, not the other way around. ”. What is Customer Engagement? Table of Contents.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Customer Experience 98

Userpilot

FEBRUARY 21, 2023

TL;DR Heap is a digital insights platform that allows product teams to track user behavior in mobile and web-based applications. Userpilot is another product adoption tool with solid analytics , user sentiment tools, and an engagement layer that come at the fraction of the price of the alternative products.

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Data Visualization Analytic Tools Feedback Software Reporting Tools 98

Product Management Lessons from the Trenches

JULY 10, 2018

Two years ago this week, I started work as the first VP of Product Management at NTENT - a company with huge, rapidly growing market, world-famous CTO, seasoned executives and engineering team, and core technology that only a handful of companies in the world possess. all the ingredients of a great startup experience!

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User Testing Research Software Feedback Software Reporting Tools 150

Alchemer Mobile

NOVEMBER 25, 2019

How do you know what your customers need and want? In this webinar, Robi Ganguly, CEO and Co-Founder, Apptentive and Ben Johnson, VP Mobile Strategy, Rightpoint will cover the essentials to have in place both pre- and post-launch in order to provide the best customer experience possible.

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Feedback Software Research Software User Testing Customer Experience 147

The Product Coalition

FEBRUARY 20, 2019

At Anaxi, we don’t have a product manager. To be honest, there are many things we’re still iterating on, and refining our processes will just be a constant effort, as it should be in every company. So our engineering team also happens to represent our own customers. More care, more motivation, more productivity?—?all

Customer Experience 60

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ProductPlan

JULY 24, 2020

Communication is a vital skill for product managers. We spend lots of time thinking about the best way to deliver our product roadmaps , give presentations, run effective meetings, and create stakeholder alignment. 4 Key Ingredients of an Effective Customer Feedback Request Email. Tell them what you want.

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Customer Feedback User Testing Customer Experience Product Research 77

The Product Coalition

FEBRUARY 4, 2020

Prioritization and how to do it right remains one of the biggest questions for Product Managers. In our weekly AMA sessions , top Product Managers across the board are asked for how they approach prioritizing features, and how to communicate priorities for stakeholders.

Customer Experience 78

Customer Experience Product Management Product Manager Technical Review 78

Userpilot

FEBRUARY 20, 2023

TL;DR Product analytics is the process of collecting and analyzing data about product usage and user behavior. Product analytics tools empower teams to make informed decisions on how to add more value and offer a better user experience. Retention analysis is offered by both Pendo and Amplitude.

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Data Visualization Analytic Tools Feedback Software Reporting Tools 98

Gainsight

APRIL 18, 2022

This article was originally published by Sales & Marketing Management. . Customer health dashboards are one of the critical keys to durable revenue growth. At its heart, a good dashboard can summarize tens or hundreds or even thousands of metrics on customer experience into one simple, impactful snapshot of sentiment and behavior.

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Userpilot

MARCH 3, 2022

Looking for a product manager CV template? What does a solid product manager’s CV look like? What skills and experience should you highlight? Product managers should treat their resumes as products and use their professional skills to develop them. How should it be formatted?

Data Visualization 98

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UX Studio: Product Management

JANUARY 11, 2021

However, these tips may come in handy for developers and product managers as well. . Whether we are developers or designers, our responsibility is to produce products that serve the needs of both the users and the business. It can badly affect the estimation of development time needed, and replanning may be necessary. .

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Weak Development Team Feedback Software Reporting Tools Research Software 95

Userpilot

JANUARY 9, 2024

In the world of SaaS, having a seamless user experience can make or break your company's success. This is why conducting a UX audit is so important – to understand where the user experience is lacking and why. Study behavior trends to highlight any UX designs users avoid.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Research Software 105

Usersnap

DECEMBER 19, 2023

Ever wondered why the humble 1 to 5 rating point scale is the secret weapon of Product Managers (PMs)? Marty Cagan, in his book “Inspired: How To Create Products Customers Love” , mentions the use of customer surveys as a tool for understanding customer needs and preferences.

Feedback Software 52

Feedback Software User Testing Customer Feedback Product Research 52

The Product Coalition

JANUARY 25, 2024

If you missed the previous articles: * Introduction to prioritization in product development * Review of Eisenhower Matrix as the most mainstream prioritization technique Imagine that your product is a tree. Users interact with everything that’s above the ground, e.g. interfaces, communication with clients, goods, and ads.

Systems Review 106

Systems Review User Testing Vision Customer Experience 106

Product Talk

NOVEMBER 16, 2022

Today, we’re excited to announce another new development for Product Talk and yet another way we’re scaling our impact: We’ve expanded our pool of instructors. Meet Ellen Juhlin , a product coach and consultant and Senior Director of Product Management at Orion Labs. Meet product coach and consultant @ellenjuhlin.

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Feedback Software Reporting Tools Product Research User Testing 130

Mind the Product

DECEMBER 5, 2019

How do you decide what to prioritize or whether to believe what customers and prospects are telling you about your product? Here, I’ll explain how applying the hierarchy of value certainty, shown below, can help you to answer these questions and make your product profitable. In fact, some methods are pretty poor.

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User Testing Product Research Customer Experience Weak Development Team 122

The Product Coalition

DECEMBER 12, 2022

AI powered systems are adept at reading 1000s of documents and automatically classifying them into the right categories. Sorting through and organizing high volumes of unstructured documents can be time consuming and painful. Despite taking a great deal of time, manual classification is error-prone, costly, and inefficient.

Data Visualization 102

Data Visualization Reporting Tools Research Software Systems Review 102

Modus Create

AUGUST 31, 2021

It’s very intuitive, and even those who haven’t used any project/task management tool before can use Trello straight out of the box. . You can set due dates, create checklist items, and communicate with your team through comments. Trello is a well-rounded project management tool that works well for most teams. .

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Feedback Software Reporting Tools Customer Experience Software Review 93

Amplitude

NOVEMBER 26, 2019

When tools and systems are not created with them in mind, they lose trust and understanding. We can create empathetic, intuitive systems When everyone on the team is empowered to understand data, they can make more informed decisions and measure their own success. Francesca is a Product Manager. for sharing information.

Data Visualization 137

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Mironov Consulting

APRIL 7, 2018

I speak/write incessantly about the importance of product managers talking directly with their users and buyers (collectively “customers”), not mediated through Sales, Marketing, Customer Success, User Experience, or stray notes posted to Salesforce. Some tools in my kit: 1.

User Testing 99

User Testing Customer Feedback Customer Experience Research Software 99

The Product Coalition

APRIL 5, 2020

the names, characters, businesses, places, events, and identifying details have been changed to protect the reputations and privacy of all parties involved. They also do their best to hire specialists to build back end systems to ensure that the private information of the company and their clients are safe and secure.

Systems Review 78

Systems Review Software Review Research Software User Testing 78

Mind the Product

NOVEMBER 14, 2017

When I think of partnership, many examples come to mind, across many disciplines – tennis, criminal investigation, entrepreneurship and movie production, to name a few. Do product companies conduct due diligence to understand their channel partners before seeking alignment? Core Competencies and Innovation.

Technical Review 74

Technical Review Systems Review Analytic Tools Research Software 74