The Product Coalition

MARCH 18, 2022

Recently one of the founders of a hot startup asked me, “How do we know if we should add new value props for existing customers or continue to invest in existing ones? Given that we have finite engineering and product resources, what is the path forward?” What would that balance look like? What Does Growth Really Teach Innovators?

Customer Experience 189

Customer Experience Onboarding KPIs User Testing Customer Feedback 189

The Product Coalition

MARCH 3, 2023

Focusing on product-led or go-to-market-led growth is no longer enough. Time to prioritize the whole Customer Journey (CJ). In recent years, PLG, or Product-Led Growth, has become a significant buzz in the tech world, and rightfully so. Products that delight customers and fuel growth loops are essential.

Customer Experience 126

Customer Experience Customer Feedback User Testing User Friction 126

Usersnap

OCTOBER 12, 2021

76% of all bank interactions are online nowadays, create remarkable digital customer experience are not just buzzwords. Luckily for Erste Group, they’ve been focusing on customer experience since the very beginning. The passion behind Erste Group’s customer-centric strategy. What do the customers need?

User Testing 121

User Testing Feedback Software Customer Feedback Customer Experience 121

Product Management University

AUGUST 3, 2021

What are some key indicators that it’s time for a product management makeover? Just like your home decor or your wardrobe, a product management makeover is in order every few years. The leading indicator that makeover time has arrived is the changing business landscape of your target customers.

Customer Experience 130

Customer Experience Reporting Tools Product Management Product Manager 130

Userpilot

MARCH 14, 2023

User segmentation is an essential strategy in product management. It improves customer experience, increases retention, and drives product growth. But where do you get started with user segmentation? In this article, we cover: Why user segmentation is essential for product managers.

Analytic Tools 98

Analytic Tools User Testing Customer Feedback Feedback Software 98

The Product Coalition

SEPTEMBER 6, 2021

Customer experience isn’t just for products. As an employee, you provide customer experience to your manager, your colleagues, and your own employees. One time, a friend of mine invited me to a party that was about to happen the next day. Is it a great one? Here are a few points to consider.

Customer Experience 156

Customer Experience User Testing Customer Feedback Data Visualization 156

The Product Coalition

DECEMBER 29, 2022

You have two candidates on your radar who have differing profiles, with each featuring their own respective repertoires: Product Manager A has 3 years of experience , with 2 of them focusing on a previous finance-related business. This is obviously simplifying things and eliminating other variables from the equation.

Customer Experience 107

Customer Experience Product Management Product Manager Finance 107

Userpilot

APRIL 21, 2024

In SaaS, a customer onboarding dashboard can become a massive product analytics tool to understand and optimize the user journey. Let’s explore how a customer onboarding dashboard works and see different examples. Create an onboarding metrics dashboard to measure KPIs like new signups, activation rate , and time to value.

Data Visualization 105

Data Visualization Onboarding KPIs Dashboard Analytic Tools 105

Alchemer Mobile

APRIL 27, 2021

Understanding app health and customer experience go hand-in-hand. While exact metrics and the prioritization of those KPIs differs from company to company, there are three key areas all product managers measure: Customer acquisition. Customer experience. Why are customers suddenly churning?

User Testing 162

User Testing Product Management Product Manager Customer Experience 162

Roman Pichler

APRIL 1, 2020

Why Difficult Emotions Matter Particularly for Product People. We may not like difficult emotions like confusion, frustration, anger, envy, sadness, and worry, but we all experience them. For us product people, however, difficult emotions are particularily relevant. Take your time to answer them. What does it feel like?

Customer Experience 256

Customer Experience Product Management Product Manager Product Research 256

Roman Pichler

APRIL 1, 2020

Why Difficult Emotions Matter Particularly for Product People. We may not like difficult emotions like confusion, frustration, anger, envy, sadness, and worry, but we all experience them. For us product people, however, difficult emotions are particularily relevant. Take your time to answer them. What does it feel like?

Customer Experience 256

Customer Experience Product Management Product Manager Product Research 256

ProductPlan

APRIL 25, 2024

The product management function in higher education is in a unique spot in its industry. At first glance, higher education may not seem like an industry that needs a product team filled with product managers. However, universities and colleges are the perfect places to employ product management principles.

Education 103

Education Research Software Analytic Tools Feedback Software 103

Userpilot

APRIL 30, 2024

Marty Cagan is a popular name in the product management world. In many ways, he has shaped how successful products are built and how teams can be organized to work toward excellence. Marty Cagan is a well-known figure in the product management and technology industry. Who is Marty Cagan?

Analytic Tools 105

Analytic Tools Research Software Feedback Software Books 105

Userpilot

NOVEMBER 20, 2023

TL;DR The weighted scoring model is a prioritization technique that involves team members assigning a numerical value to product initiatives based on predefined criteria. Product teams use the model to evaluate ideas, prioritize features , select tools , assess risks, or allocate resources, to name just a few. of the total.

Product Research 105

Product Research User Testing Customer Experience Research Software 105

The Product Coalition

JANUARY 20, 2024

For 2024, several excellent conferences dedicated to product management are available, addressing the increasing interest in this field. I would like to thank Tremis Skeete, Executive Editor of Product Coalition for his valuable contributions in the research, development and writing of this article.

Product Management 115

Product Management Product Manager Workshop Customer Feedback 115

Product Talk

MAY 15, 2024

It’s no longer about making decisions purely based on your intuitions or stakeholder requests, but finding ways to integrate touch points with customers into your work every week—if not every day. In each instance, Ellen found a solution that didn’t require too much time or technical know-how to set up. You can submit yours here.

Product Research 244

Product Research Feedback Software Analytic Tools User Testing 244

Userpilot

OCTOBER 17, 2023

Customer insights provide intelligence and analysis about customer experience, activities, and preferences. Therefore, they are vital for effective product strategies and ensure resource allocation aligns with customer needs.

Data Visualization 103

Data Visualization Analytic Tools Research Software Feedback Software 103

Userpilot

OCTOBER 24, 2022

Gathering meaningful insight from your customers is a challenge for any product manager: what you need is a handy user persona survey template to help you capture it… We’re here to help! A user persona is a representation of a specific type of user of your product. Usually not.

User Testing 98

User Testing Research Software Customer Feedback Feedback Software 98

Userpilot

DECEMBER 8, 2023

A mindset of product experimentation is vitally important for product success and growth. TL;DR Product experimentation is a systematic and data-driven approach, where you consistently design and run experiments that help you make better product decisions. There are many different types of product experiments.

Product Research 105

Product Research User Testing Data Visualization Onboarding KPIs 105

Intercom, Inc.

MAY 25, 2021

The channels we use to communicate have shifted dramatically, and customer expectations for fast, personalized support are higher than ever. As a result, companies need to understand their customers and deliver to their high standards if they want to stay competitive. Messaging is rapidly becoming a key channel for customer support.

User Testing 260

User Testing Customer Experience Customer Feedback Product Research 260

ProductPlan

FEBRUARY 22, 2023

As a product manager, one of the toughest challenges I and my fellow PMs face is prioritizing the right features amongst an ever-increasing influx of data from customer feedback, product analytics, and the never-ending list of stakeholder requests. A successful product never sacrifices the user experience.

Customer Experience 59

Customer Experience User Testing User Experience Customer Feedback 59

Userpilot

JANUARY 16, 2024

From analyzing market trends to churning user needs and technical feasibility into golden product ideas, there are many benefits of ChatGPT for product managers. A potent tool, ChatGPT has proven to be a strategic addition to the product management toolkit, churning out ideas in even the most unlikely scenarios.

ChatGPT 105

ChatGPT Data Visualization Onboarding KPIs Research Software 105

Intercom, Inc.

MARCH 23, 2021

Our mission is to create the most innovative ways for everyone to get the tech that they want,” says Jason Efstathiou, Product Manager & UX Designer at Grover. Operating in the e-commerce industry, Grover experiences spikes in shopping activity at key points throughout the year – Black Friday being a prime example.

Customer Experience 104

Customer Experience Research Software Feedback Software User Testing 104

Userpilot

APRIL 14, 2022

In this article, we’re going to do a deep dive into the Airtable onboarding experience and how you can recreate it for your users. How users get to know your product is critically important (whether they are new employees or just using your product). What is a user onboarding process?

Customer Experience 98

Customer Experience Analytic Tools Customer Feedback Data Visualization 98

Product Talk

JUNE 1, 2022

Not having enough time is one of the main reasons people say they can’t interview customers every week. And this is not just an empty excuse—most product people’s calendars are packed. So the idea of trying to carve out time to recruit and schedule interviews might feel like an impossible task. But it doesn’t have to.

Research Software 161

Research Software Product Research User Testing Customer Experience 161

Modus Create

MAY 26, 2021

As part of a recent customer engagement, we were tasked with defining a naming convention for GitHub repositories. Up to this point, each project team had used whatever convention (or none) they liked to define the repository name, leading to a situation where there was a lack of consistency across the GitHub organization.

Naming 105

Naming Product Research User Testing Research Software 105

Product Innovation Educators

OCTOBER 19, 2020

How product managers can create product names that make people smile. Not many product managers get involved in naming products, and that is a mistake. You can be a great brainstorming resource to help Marketing or a naming consulting. . 2:59] What are the SMILE elements of a good name?

Naming 116

Naming Branding Customer Experience Consulting 116

Userpilot

JANUARY 29, 2023

What do good product experience examples have in common? They drive up customer loyalty and retention, turning customers into avid brand ambassadors. In the era of unprecedented customer power, good customer experience is the key to successful product growth. What is product experience in SaaS?

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Data Visualization 98

Userpilot

MARCH 28, 2024

User analytics play an essential part in the product development and management process. It also explores different kinds of user data analysis, shows you how to conduct it, and introduces a few product analytics tools with the necessary functionality. TL;DR User analytics is a user research methodology.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Product Innovation Educators

FEBRUARY 15, 2021

Four steps for product managers to make an awesome First Time User Experience. This podcast is where product leaders and managers become product masters. That has been our purpose from the beginning, and it is why I’m changing the name of the podcast to Product Masters Now.

Customer Experience 70

Customer Experience UX User Friction Product Management 70

Userpilot

JULY 18, 2023

It takes a fair bit of effort and time to keep up with the constant innovation in the product management software space. The tools are constantly evolving and changing their pricing plans, so it may be difficult to ensure that your product team is using the right tools and getting the best value for the money.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Reporting Tools 98

TechEmpower - Product Management

JULY 24, 2023

Even when they have talked to multiple developers or development firms, we’re often the first to ask basic questions like “Who are your customers?” Background Questions Let’s start with some background questions about the business and product. Who are the customers? Are there user stories?

Reporting Tools 208

Reporting Tools Analytic Tools Development CTO Coach 208

The Product Coalition

DECEMBER 19, 2019

Content: What is customer experience What factors is customer experience formed from? Why customer experience management is important Customer experience management?—?whose What is customer experience? What factors shape customer experience?

Customer Experience 79

Customer Experience User Testing Customer Feedback Weak Development Team 79

Userpilot

JANUARY 26, 2023

What do you need customer empathy for? How does it contribute to product success? How do you embed it into your product management processes? Customer empathy is not limited to empathy in customer service. It goes beyond positive brand experience. Are you ready to dive in?

User Testing 98

User Testing Product Research Customer Feedback Customer Experience 98

Mind the Product

FEBRUARY 1, 2019

Unless you work in an organization that has mastered the delicate balance of work from a prioritized roadmap as well as customer requests, you too may often be faced with squeaky-wheel prioritization: The customer yelling the loudest (or the one who last spoke with sales or the CEO) gets what they want. So what’s missing here?

Customer Experience 117

Customer Experience Roadmap Agile Framework 117

Mironov Consulting

AUGUST 23, 2018

I got a lot of good responses from this recent post about the need to frequently talk directly with real customers , especially at B2B/enterprise companies. More than a few folks raised an important concern: with so much to do as product managers, how do we consistently make time for customer interviews?

Customer Experience 110

Customer Experience User Testing Customer Feedback Product Research 110

Userpilot

OCTOBER 22, 2023

Chances are, you’ve got a truckload of dead, dormant users who have taken their revenue with them. Some of these never even made the switch from trial users to paid users. Bringing back dormant users and getting them to adopt your product brings greater ROI than acquiring new users.

User Testing 105

User Testing Customer Experience Customer Feedback Analytic Tools 105