Userpilot

JUNE 26, 2023

How to create customer feedback systems to gain insights into user needs ? TL;DR Customer feedback systems are frameworks for collecting, organizing, and analyzing customer feedback for actionable insights. NPS surveys track customer loyalty and provide insights into their satisfaction.

Feedback Software 98

Feedback Software Analytic Tools Research Software Customer Feedback 98

Userpilot

APRIL 27, 2023

Customer feedback is like a window into your customers’ minds. It allows you to understand their pain points, needs, and desires so that you can build better products that satisfy genuine market demands. TL;DR Customer feedback is the data you get from your users about your product and their experience.

Feedback Software 94

Feedback Software User Testing Customer Feedback Analytic Tools 94

Userpilot

FEBRUARY 28, 2023

If you’re wondering what different types of customer feedback are and how to collect them, you’re in the right place! In this article, we look at 13 different ways to collect feedback that product managers can leverage to gain a deep understanding of customer needs and make informed product decisions.

User Testing 98

User Testing Customer Feedback Feedback Software Product Research 98

Usersnap

MARCH 4, 2021

Struggling to figure out how to get more feature requests, evaluate and build them, and let your customers know that they’ve been released? This is the story of how Christina, a product manager, set up a feature request workflow with a simple button in her product, so she could learn directly from the customers what to build next.

Feedback Software 105

Feedback Software User Testing Research Software Analytic Tools 105

Userpilot

JUNE 14, 2023

The customer journey is all the interactions a user has with your product from the moment they sign up. And learning how to analyze the customer journey will help you to ensure product growth and positive business outcomes. Customer journey maps will highlight any customer touchpoints that create friction.

Data Visualization 98

Data Visualization Analytic Tools Customer Feedback Feedback Software 98

Userpilot

AUGUST 6, 2024

Productboard is a great platform for customer-driven product development. Userpilot helps you with product-led growth by providing actionable insights and personalized user experiences. Product lifecycle management solutions offer various features, from in-app onboarding and quality management to product analytics.

Analytic Tools 105

Analytic Tools Feedback Software Reporting Tools Data Visualization 105

Userpilot

FEBRUARY 6, 2023

Can a user engagement funnel help you grow a loyal customer base and retain more active customers ? User engagement takes all the best parts of existing funnels and applies relevant modern realities to them for better effect. An engagement funnel is customer-focused. What is user engagement?

Analytic Tools 98

Analytic Tools Feedback Software Customer Experience User Testing 98

Userpilot

AUGUST 19, 2024

You can set up custom dashboards to visualize metrics and monitor user behavior and product usage. Implement in-app surveys during and after the launch to collect user feedback. Combine these insights with quantitative data from analytics tools to identify areas of improvement.

Data Visualization 103

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 103

Roman Pichler

APRIL 13, 2021

Key performance indicators (KPIs) are metrics that measure how your product is doing. Effective KPIs help you understand if your product is creating the desired value for the users, the customers, and the business. Without KPIs, you end up guessing how well your product is performing.

Feedback Software 156

Feedback Software Analytic Tools Data Visualization Research Software 156

Userpilot

SEPTEMBER 4, 2023

In today's PLG-driven world, SaaS companies must deliver seamless customer experiences to survive and thrive. Customer journey optimization has emerged as a strategic imperative for companies seeking to boost customer satisfaction, retention, and lifetime value. Register here for FREE!

Data Visualization 98

Data Visualization User Testing Customer Feedback Analytic Tools 98

Userpilot

OCTOBER 31, 2022

Looking to drive adoption with contextual user onboarding ? As any savvy product manager will know, picking the right tool is essential to the success of your SaaS – so it’s worth taking the time to choose carefully. Another important aspect for product managers to consider is customer loyalty.

Analytic Tools 98

Analytic Tools Onboarding KPIs Feedback Software Data Visualization 98

Userpilot

MAY 29, 2023

Customer engagement and customer retention go hand in hand. Having a customer engagement framework in place will make it easier to organize your customer engagement efforts and track their results. There are five customer engagement stages: acquisition, activation, adoption, retention, and revenue/advocacy.

Analytic Tools 96

Analytic Tools Feedback Software User Testing Customer Experience 96

Roman Pichler

SEPTEMBER 18, 2017

In the product planning model above, the vision describes the ultimate purpose for creating the product; the product strategy states how the vision will be realised; and the product roadmap states how the strategy will be implemented. Similarly, larger roadmap changes can cause product strategy adjustments.

User Testing 187

User Testing Technical Review Vision Data Visualization 187

Userpilot

JUNE 28, 2023

Sustaining user engagement throughout the entire onboarding process can feel like a task only large teams can achieve. Introducing core features, driving user activation, and maximizing retention rates after the user onboarding experience will all impact the user journey moving forward.

Onboarding KPIs 97

Onboarding KPIs Feedback Software User Testing Analytic Tools 97

Userpilot

FEBRUARY 28, 2024

Pendo Engage is an in-app guidance and feedback collection tool to help you track key metrics or usage data. TL;DR Pendo Engage is a product adoption platform for with in-app guidance , product analytics, and feedback collection capabilities. Custom themes. Flexible dashboards. Source: Pendo.

Data Visualization 105

Data Visualization Onboarding KPIs Analytic Tools Feedback Software 105

Userpilot

SEPTEMBER 4, 2024

TL;DR Vanity metrics appear impressive but don’t provide actionable insights or inform future strategies. Unlike vanity metrics, actionable metrics drive the product forward and directly correlate with business goals. – Total users : It doesn’t indicate how many are actively using your product.

Data Visualization 105

Data Visualization Onboarding KPIs Analytic Tools Feedback Software 105

Userpilot

MARCH 29, 2023

How can it help product and marketing teams make data-driven decisions and improve the user experience at different stages of the customer journey? Utilizing digital analytics enables them to make data-driven product decisions , and identify user friction and pain points. acquisition channels), product data (e.g.,

Data Visualization 98

Data Visualization Analytic Tools Embedded Analytics Feedback Software 98

Userpilot

SEPTEMBER 10, 2024

Are you frustrated with how your users are underutilizing your product, complaining about it, and not realizing the value that it has to offer? It’s probably because you’re lacking in some of the product management fundamentals. Let’s explore the key fundamentals of product management that every product leader should master.

Data Visualization 111

Data Visualization Analytic Tools Feedback Software Product Research 111

Userpilot

MAY 23, 2024

Read to find out what product adoption and retention metrics to track, how to analyze the data for actionable insights, and how Userpilot can help you. TL;DR Tracking product adoption and retention rates helps you understand how users engage with the product and identify potential roadblocks in the customer journey.

Data Visualization 105

Data Visualization Onboarding KPIs Customer Experience Analytic Tools 105

Userpilot

MARCH 16, 2023

It slows down product delivery which may lead to missed opportunities and increased costs. To avoid analysis paralysis, product managers should use the business and product goals to guide the decision-making process. Use feedback and usage data about the MVP or a new feature and iterate to improve it in small increments.

Data Visualization 98

Data Visualization User Testing Feedback Software Analytic Tools 98

Userpilot

JUNE 20, 2023

Why is product idea validation important? As a product manager, how can you effectively validate ideas and build a successful product that delights users? TL;DR Product idea validation is a process during which product teams test and tweak the product concept to ensure it satisfies a real market need.

User Testing 98

User Testing Product Research Feedback Software Customer Feedback 98

Userpilot

JULY 18, 2023

Fear not though, as our product management software guide will give you insights into some of the best-in-class applications that will boost your team performance and help you build successful products! Roadmapping software visualizes and plans product development over time, facilitating coordination and alignment across teams.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Reporting Tools 98

Userpilot

JANUARY 28, 2024

Tracking relevant product performance metrics allows you to assess how successful your product is at satisfying user needs and achieving business goals. Our guide covers 11 key performance metrics to analyze at different stages of the customer journey. Why is it important to monitor product metrics?

Onboarding KPIs 105

Onboarding KPIs Data Visualization Analytic Tools Customer Experience 105

Userpilot

JULY 13, 2023

The important metrics you should use to measure the growth of a company are: Customer acquisition cost (CAC) assesses the average cost to acquire new customers and evaluates the efficiency of sales and marketing efforts. Customer lifetime value (CLV) determines the total revenue a customer generates throughout the relationship.

Onboarding KPIs 98

Onboarding KPIs Feedback Software Customer Experience Customer Feedback 98

Userpilot

MARCH 13, 2024

You need a robust ideation process to bring the right ideas to life and add more value for your users. TL;DR Feature ideation is a process through which product teams brainstorm ideas for new features to introduce to their product. You can do this by asking key questions related to product gaps , competitor features, and more.

Data Visualization 105

Data Visualization Weak Development Team User Testing Feedback Software 105

Userpilot

MARCH 27, 2023

How can product analytics help product managers create better digital products and more satisfying user experiences? We start by looking at different kinds of analyses and the metrics to track and then explore some practical ways of using each of them to drive various product goals. Want to check it out?

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Onboarding KPIs 98

Userpilot

JULY 17, 2024

TL;DR Product management principles serve as the guiding core of your product. They ensure that your product abides by its basic values. But, they are different from the product vision. You must know your customers extremely well. Leverage user research , conduct interviews, and track reviews for this.

Data Visualization 104

Data Visualization Product Research User Testing Analytic Tools 104

Userpilot

JUNE 1, 2022

Want to know how the goals-signals-metrics process can be used to create a better user experience? When you’re running a SaaS business, it’s important to define what goals, signals, and metrics you’ll be setting so that everyone in your team can be on the same page. What is the goals-signals-metrics process?

Onboarding KPIs 98

Onboarding KPIs Data Visualization Analytic Tools Feedback Software 98

Userpilot

JULY 14, 2023

TL;DR A product analytics framework is a system for analyzing user interactions with a product to understand their needs and preferences, inform decision-making, and improve user experience. Funnel analysis analyzes user progress at key stages in the user journey, identifying bottlenecks or drop-offs.

Analytic Tools 96

Analytic Tools Data Visualization Feedback Software Research Software 96

Userpilot

NOVEMBER 21, 2022

Large organizations frequently releasing a lot of products will benefit from their expertise. Before the release, the product launch manager is involved in market and customer research. Its objective is to uncover unsolved user problems and solutions that would be worth exploring. Product launch manager job description.

Product launches 98

Product launches Product Research User Testing Research Software 98

Userpilot

SEPTEMBER 18, 2024

It involves grouping and tracking relevant metrics associated with each stage of the user journey: Acquisition – Users visit your product or website for the first time and choose a free trial (or demo). Activation – Users engage with key features and find value in your product.

Onboarding KPIs 105

Onboarding KPIs Framework Data Visualization Analytic Tools 105

Gainsight

OCTOBER 20, 2021

You’re getting drilled with feedback and opinions. A barrage of goals is peppering you from every direction. Luckily, by rooting your plans in a product-led approach, you can focus your efforts and drive forward with confidence. The market is begging for product-led strategies. Your In-Product Data.

Analytic Tools 98

Analytic Tools Feedback Software Customer Experience Data Visualization 98

Userpilot

FEBRUARY 7, 2023

In-app communication is one of the most effective ways to engage with your users since it allows you to send contextual messages at the perfect moment. In-app messages are used to engage with users as they use the product, while push notifications are used to draw user attention back when they aren’t using the product.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience User Testing 98

Userpilot

JULY 10, 2024

We explore how to create an effective SaaS marketing strategy plan and share 14 product marketing strategies you should implement in your SaaS business. TL;DR Promote your SaaS by knowing your audience, creating engaging content, and highlighting unique features to attract users. Both are vital for SaaS success.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Product Marketing 98

Userpilot

MARCH 31, 2023

It’s well-known in the product world that personalization is key to building experiences that delight your users. We’ll unpack exactly how different SaaS products personalize their onboarding experiences and more and why they’re effective. Which bits of the customer experience can be personalized ?

Product Research 98

Product Research Data Visualization Analytic Tools Research Software 98

Userpilot

JUNE 4, 2021

SaaS apps also need walkthrough software to guide their users through their products. A walkthrough software uses interactive walkthroughs to support new user onboarding. Moment is the first experience of value in your product. What’s the difference between an interactive walkthrough and a product tour?

Analytic Tools 98

Analytic Tools Feedback Software Research Software Software Review 98

Userpilot

JANUARY 20, 2024

Looking for an effective user engagement analysis tool and wondering if Userlane is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Userlane is the ideal choice for your user engagement analysis needs. Let’s get started!

Data Visualization 52

Data Visualization Analytic Tools Feedback Software User Testing 52