UX Planet

DECEMBER 19, 2023

I remembered what prompted those discussions and how those decisions were (and are) communicated to loyal users (hi Adobe, remember all the users who love XD and now have to jump to Figma). I’ve also witnessed the sunsetting of a few solutions and how those situations came about.

Feedback Software 88

Feedback Software Analytic Tools User Testing Research Software 88

Userpilot

JUNE 3, 2022

Giving users a great first impression is critically important, so defining an effective SaaS onboarding funnel has got to be a priority for any product manager. In this article, we’re going to dig deep into the world of customer onboarding. We’ll also make sure to look at the best tools for the job.

Analytic Tools 98

Analytic Tools Onboarding KPIs Research Software Feedback Software 98

Userzoom

MAY 29, 2019

But no, actual people work here, and they not only ensure that our customers are getting the very best out of our user research software and services, but that the platform itself is as easy-to-use as possible. Role: Senior Product UX Researcher. Name: Becky Wright. What’s your background?

User Testing 107

User Testing Research Software Product Research Customer Experience 107

UX Studio

SEPTEMBER 20, 2018

In this case study, we show how we enhanced the user experience and gave solutions to reduce the churn rate for Xeropan. A gamified language learning application, Xeropan helps people learn English with fun exercises such as interactive videos, chatbot conversations and weekly lessons. From the UX redesign process to churn rate.

Research Software 95

Research Software Analytic Tools Feedback Software UX 95

Userpilot

OCTOBER 16, 2022

In this article, we’re going to break down the concepts behind this exciting new concept and specifically focus on how you can implement key lessons in your own SaaS. But rather than focusing on optimizing for speed, the set of features is optimized for customer delight. Let’s explore the difference in more detail.

User Testing 111

User Testing Feedback Software Research Software Customer Experience 111

UX Planet

FEBRUARY 25, 2024

UX DESIGN & UI DESIGN ONLINE COURSES A compass for self-taught designers My favorite UX and UI design courses — A compass for self-taught designers I help you choose So you want to become a designer, or improve your design skills? 10h Video + UX Training.

UX 92

UX User Testing Customer Experience Banking 92

Userpilot

JULY 9, 2023

If you’re a UX designer or product manager wondering how to deliver a better product in terms of usability and user experience, this is the article for you. Start improving user experience and usability with user research. A/B tests allow you to identify the best versions of your UI and in-app content.

User Testing 97

User Testing Product Research Customer Experience User Experience 97

Product Innovation Educators

OCTOBER 30, 2023

Tips for creating customer use cases – for product managers Today we are talking about how to create and use customer use cases to guide product design. Summary of some concepts discussed for product managers [6:35] What is a customer use case? 8:36] How do we create a customer use case?

User Testing 124

User Testing Reporting Tools Customer Experience Research Software 124

Userpilot

JANUARY 25, 2021

User persona templates are a shortcut to creating a user persona from scratch for your SaaS business. Contrary to conventional wisdom, for B2B SaaS, you don’t need to fill in every little detail about your user like their favorite food or where they went to school to create a user persona – it’s not a dating profile.

Analytic Tools 75

Analytic Tools Research Software User Testing Customer Experience 75

UX Planet

FEBRUARY 29, 2024

As you can imagine, we had an established design culture and stack of UX tools and practices we used on a daily basis. introducing new practices to the team of developers, understanding user needs for the technically-heavy product, ideating alone and with my team, establishing design culture and getting others become familiar with it.

Startups 64

Startups Product Research Feedback Software User Testing 64

Userpilot

NOVEMBER 19, 2022

Product service management is a marketing function whose objective is to keep track of customer and market need fluctuations and inform product development. However, the focus of product service management is on delivering a delightful service and fostering relationships with customers. Are you ready for the deep dive? Want to see how?

Data Visualization 98

Data Visualization User Testing Research Software Feedback Software 98

UX Studio

JUNE 15, 2022

This article addresses the improvements in digital education by utilizing the tools of ux research and ux design. Grand View Research research firm states that “Digital education is predicted to thrive with a wide array of beneficiaries across the geographical regions, age, and socio-economic conditions.”

Education 75

Education Research Software Feedback Software User Testing 75

Product Talk

SEPTEMBER 7, 2022

A lot of product teams claim to be focused on their users. They might even have regular steps in their processes that remind them to put their users’ needs first. It’s more about looking for new ways to collect insights from users, uncover underlying assumptions, and explore the opportunity space.

Product Research 204

Product Research User Testing Customer Experience Research Software 204

Intercom, Inc.

FEBRUARY 16, 2021

With the evolution of digital technologies, we’re now exposed to other people’s opinions, ideas, and work on an almost minute-by-minute basis. Put simply, the higher the fidelity, the higher the quality of the feedback you will receive. It’s a muscle-memory exercise that’s time consuming but pays off.

User Testing 283

User Testing Feedback Software Research Software Customer Experience 283

UX Studio: Product Management

NOVEMBER 19, 2021

But why is empathy so important in UX and how can we best practice it? We talk about putting ourselves in the user’s shoes, but often fail to achieve this as we may only see the shoes, but rarely consider how they got them, what made them buy them, why in that color, why not cheaper or more expensive ones.

UX 94

UX Customer Experience User Testing Data Visualization 94

Userpilot

JUNE 7, 2022

UX researchers have developed many user experience testing methods over the years, and more techniques are still being researched. Usability testing is a UX research method used to identify design problems and areas of improvement. Usability testing is a subset of user research.

User Testing 52

User Testing Product Research Research Software Feedback Software 52

The Product Coalition

JANUARY 6, 2020

A guide on non-traditional approaches to user research. Prelude: User research WITH interviews When we think about user research we immediately picture a customer development interview. Calendly can ease part of that pain); Your selection of interviewees might not be representative of your user base.

User Testing 79

User Testing Research Software Product Research Customer Experience 79

Userpilot

JANUARY 26, 2023

We also look at a few excellent examples of inclusive product design in SaaS. TL;DR Inclusive product design involves building products that are easy to adapt and allow users with different needs to complete their tasks. All users can be excluded from using a product at different stages and along multiple dimensions.

Product Research 98

Product Research Feedback Software Research Software User Testing 98

Intercom, Inc.

OCTOBER 10, 2019

As the publisher and founder of Rosenfeld Media , he works with authors and speakers to try to make sense of the user experience and how it can make the world a better place. UX designer are creating worlds, and people live in those worlds. We do it by closing distances that our technologies have just opened. Louis: Sure.

UX 168

UX Research Software Reporting Tools Analytic Tools 168

Userpilot

APRIL 10, 2021

Customer segmentation is a classic marketing concept for good reason. There’s a high chance that not all of your customers have the same type of business, come from the same part of the world, or even use your product in the same way. The larger your SaaS empire becomes, the more likely this is to be the case. Source: me.me.

Analytic Tools 98

Analytic Tools Customer Experience Research Software User Testing 98

Mind the Product

SEPTEMBER 27, 2019

At #mtpcon San Francisco, Elizabeth Churchill , Director of UX at Google tells us how research can work in product development to help us make useful and usable interactive experiences. Research in the Beginning. The Growth of the Research Practice. By 2015, Material Design had attracted many thousands of users.

User Testing 82

User Testing Research Software Data Visualization Product Research 82

Mind the Product

SEPTEMBER 27, 2019

At #mtpcon San Francisco, Elizabeth Churchill , Director of UX at Google tells us how research can work in product development to help us make useful and usable interactive experiences. Google Material Design, she shares how research was initially used in development, where the research practice is today, and where it’s going.

Research Software 88

Research Software User Testing Data Visualization Product Research 88

Userpilot

JULY 9, 2021

Continuous Discovery Habits by Teresa Torres teaches you how to set up a continuous discovery system within your organization with actionable exercises. Product-Led Onboarding by Ramli John and Wes Bush is a new book about how to implement user onboarding for the ultimate customer retention. Marty Cagan. Key learnings.

Books 98

Books Research Software Feedback Software Analytic Tools 98

UX Studio: Product Management

DECEMBER 7, 2020

In 2018 we worked on the UX of this app , this time we focused on the UI and visual storytelling. In the fall of 2019, Xeropan’s CEO reached out to us because, although he was receiving great feedback on his product, his conversions in the app stores weren’t living up to his expectations. The problem.

Feedback Software 105

Feedback Software Research Software User Testing Product Research 105

UX Studio

SEPTEMBER 3, 2018

UX copywriting and user testing? It might sound like a new match in the UX design world. We, at UX studio , collected three methods that provide more insights than general AB testing. In this article, we give you an insight into: What is UX copywriting? What three methods test UX copy better?

User Testing 110

User Testing Product Research Testing UX 110

Userpilot

NOVEMBER 14, 2022

What tools do you have at your disposal? Product planning focuses on the customer and business outcomes that the product should achieve. Thanks to product planning and its focus on outcomes, teams are less likely to fall into build traps and more likely to deliver products that satisfy real user needs. Why is it important?

Product Research 98

Product Research User Testing Research Software Onboarding KPIs 98

UX Studio

APRIL 10, 2018

In this UX case study we show how we designed Sport360.fit. People are paying more attention to maintaining a healthy lifestyle in Dubai as well, but choosing healthy recipes and the right exercise plan can really take a lot of time. At UX Studio , we mostly work in pairs: a designer and a researcher. Our process.

Magazine 67

Magazine Feedback Software Research Software User Testing 67

The Product HQ

MAY 10, 2024

Today, more and more businesses are looking for product managers specializing in artificial intelligence and machine learning technologies. AI product management professionals help businesses profit from these markets by overseeing the planning, development, and success of AI products and innovative solutions.

Artificial Inteligence 52

Artificial Inteligence Technical Review Analytic Tools Research Software 52

UX Studio

MAY 2, 2018

I’m walking on thin ice here, but sometimes I feel that UX design is killing my creativity. Then, I wonder: how to be more creative in a UX setting, while still putting the user first? Maybe I’m exaggerating, but in some respects, UX design has stagnation coded in. Design for patterns to which users are accustomed.”

Weak Development Team 81

Weak Development Team Research Software UX User Testing 81

Mind the Product

JANUARY 4, 2018

But when it comes to customer loyalty, millennials are different. Research has shown that they are less influenced by advertising than other generations, so companies have been struggling to engage with them. Find the user’s pain points with existing solutions, and figure out the deep root of the problems.

User Testing 110

User Testing Customer Experience User Experience Customer Feedback 110

The Product Coalition

SEPTEMBER 4, 2020

It is a highly structured innovation cycle where teams answer specific questions by keeping the user at the center. Example: App prototype, Video to test new offering, etc. You should also prepare an insight report on current solutions and competing products. a process to answer critical business questions in 5 days.

Research Software 88

Research Software Feedback Software Technical Review User Testing 88

Department of Product

OCTOBER 23, 2022

Since product development is often a blank canvas (particularly in startups) the sheer number of possible scenarios and opportunities you might want to explore can be overwhelming: Should we build a mobile app or not? Yes, this is from a now classic book on UX, but it’s still relevant today.

Research Software 52

Research Software Product Research Product Management Product Manager 52

UX Studio

APRIL 25, 2019

Still, how users react to your brand strategy lies relatively out of your hands. Let’s jump into branding research! When does the time come for this type of research? How we build stronger brands with user stories. A snapshot of tools and techniques. How we conducted brand research on our UX studio brand.

User Testing 73

User Testing Product Research Research Software Data Visualization 73

iTexico Design

AUGUST 21, 2020

The 12 Tips You Need to Follow to Design Better Mobile Apps. Mobile app development is on the rise, and it will continue to grow because business owners prefer it as a direct marketing channel to reach their customers. However, the challenge that businesses face is standing out among the numerous apps on Android and iOS.

Feedback Software 52

Feedback Software Research Software User Testing Customer Experience 52

Intercom, Inc.

DECEMBER 19, 2018

Intercom, the product, continued to develop at a fast pace with hundreds of new features big and small – from an entirely reimagined Messenger to a thriving Intercom App Store to next generation chatbots, Custom Bots and Answer Bot. Putting $125M to work for you, our customers. Lessons learned from scaling a team.

Analytic Tools 150

Analytic Tools Research Software User Testing Customer Experience 150

UX Studio

AUGUST 1, 2017

Of course, your goal is to get more and more users and engage them with your application. But how can the user experience of your product help? How can you measure if your users are engaged? UX metrics are the solution. The ideas were tested and researched in a pleasant way. Why should you use UX metrics?

Customer Experience 81

Customer Experience User Experience User Testing Analytic Tools 81

The Product Coalition

SEPTEMBER 3, 2019

Don Norman first coined the term User Experience in 1993 and in the last 26 years, UX has exploded. But UX is about human-centred design, no matter the product nor the audience, creating services that help people in one way or another. to “What do our users truly need?”. areas of opportunity).

User Testing 60

User Testing UX Product Research Technical Review 60