Userpilot

MAY 27, 2024

Loyalty segmentation helps you to tailor products, support, and marketing efforts by categorizing customers based on their loyalty levels. In other words, it lets you recognize and address each customer’s unique needs, making them feel valued and appreciated. Find the right tool to make customer loyalty segmentation easier.

Data Visualization 105

Data Visualization Product Research User Testing Customer Experience 105

UX Planet

FEBRUARY 22, 2024

5-step process The Jobs to Be Done (JTBD) is a powerful tool in product design that helps teams focus on understanding the needs and objectives of their customers rather than just the product itself. Here’s how to use the JTBD framework in product design: [link] 1. This could lead to more insightful ways to address their needs.

Product Research 96

Product Research User Testing User Friction Customer Feedback 96

Userpilot

JULY 9, 2023

If you’re a UX designer or product manager wondering how to deliver a better product in terms of usability and user experience, this is the article for you. Start improving user experience and usability with user research. Card sorting and fake door testing are useful testing methods before the product launch.

User Testing 97

User Testing Product Research Customer Experience User Experience 97

Userpilot

NOVEMBER 24, 2022

How should product managers handle customer requests to improve customer satisfaction and drive value for users and the business? Customer requests are queries about your product. Some of them are solved quickly by customer support while others involve the development of new functionality. Book the demo !

Feedback Software 98

Feedback Software User Testing Product Research Customer Experience 98

The Product Coalition

AUGUST 28, 2023

The Software Development Life Cycle provides a practical framework you can apply to your product and improve your processes. It helps us meet customers’ demands, needs, and expectations. These are planning, analysis, design, development, testing, implementation, and maintenance. It covers planning, estimating, and scheduling.

Feedback Software 134

Feedback Software Reporting Tools Software Developers Software Development 134

Usersnap

DECEMBER 10, 2023

User Acceptance Testing (UAT) is important for more agile software development teams. It’s the last stage in the software development life cycle, and it ensures every product meets the requirements and designations of the users. Data mismatches occurred, with some users receiving incorrect insurance information or pricing.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

MAY 22, 2023

Searching for a customer experience (CX) strategy to set you apart from the competition? A CX strategy should encompass every interaction and engagement layer between your customers and your SaaS product. You should use it to meet and exceed customer expectations to increase customer satisfaction and retention and boost revenue growth.

Data Visualization 96

Data Visualization Analytic Tools Feedback Software Product Research 96

Userpilot

JANUARY 20, 2024

This is more cost-effective and allows organizations to improve the customer experience in the long run. Iterate on the feedback if necessary. Userpilot offers advanced analytics and feedback features. More importantly, through root cause analysis teams gain insights on how to improve the product experience.

Feedback Software 115

Feedback Software Analytic Tools Research Software User Testing 115

Userpilot

MAY 16, 2022

It’s not a ‘hack’ or a quick fix: it’s a mindset shift in how you approach your user onboarding process. In this article, we’re going to break down what product-led onboarding is and how product teams can implement it effectively to drive customer success. What is the user onboarding process?

User Testing 98

User Testing Customer Feedback Customer Experience Feedback Software 98

Userpilot

DECEMBER 21, 2022

Have you ever wondered how to collect customer feedback efficiently and which voice of the customer best practices to follow? Taking the voice of the customer (VOC) into account is essential when trying to maximize customer satisfaction, improve user sentiment , and get the most out of your marketing efforts.

User Testing 98

User Testing Data Visualization Customer Feedback Customer Experience 98

Userpilot

SEPTEMBER 23, 2022

What is the product-market fit framework? How is product market fit different from product-customer fit? A company achieves the product-market fit when the product satisfies the needs of enough customers who are willing to pay for it, and it is easy to scale. Want to easily collect feedback in-app and measure product market fit?

User Testing 59

User Testing Product Research Feedback Software Framework 59

Userpilot

DECEMBER 13, 2023

TL;DR UX strategy provides guidance to the UX design team on how to create and improve experiences that satisfy user needs. Such a strategy helps the team put themselves in the shoes of the users, better understand their needs and pain points , and make the user experience consistently good at all stages of the user journey.

Research Software 104

Research Software Analytic Tools Feedback Software User Testing 104

Userpilot

OCTOBER 11, 2023

Growth is fundamental to every SaaS business: growth experimentation is a way to turbocharge your growth prospects and drive customer success. TL;DR The growth experimentation process is a systematic approach to testing new ideas. Continuous experiments help shorten the feedback loop and drive success.

User Testing 105

User Testing Product Research Customer Experience Onboarding KPIs 105

Userpilot

JANUARY 26, 2023

What do you need customer empathy for? TL;DR Customer empathy is putting yourself in your customers’ shoes to better understand their problems and make it a part of your company culture to develop solutions that satisfy them on practical and emotional levels. Customer empathy is not limited to empathy in customer service.

User Testing 98

User Testing Product Research Customer Feedback Customer Experience 98

Userpilot

APRIL 18, 2023

In SaaS, customer success is needed to ensure that your customers achieve their desired outcomes with your product and become loyal advocates for your brand. But how do you create a customer success strategy that works? And what are some of the best practices and examples across the customer journey?

Feedback Software 98

Feedback Software Analytic Tools Customer Experience User Testing 98

Alchemer Mobile

FEBRUARY 2, 2021

Without marketing, even the best apps struggle when it comes to customer acquisition and discovery. These steps are designed for even the humblest of budgets and will help not just with acquisition, but with the entire spectrum: validation, testing, engagement, retention, referrals, and revenue. A high average revenue per user?

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Usersnap

SEPTEMBER 9, 2021

Ever found yourself getting loads of feedback, but didn’t have the customer feedback system in place to do something with it all? Not only is it a mess for you, but it can also let your customers down when you don’t do something about their feedback. The customer feedback system learning.

Feedback Software 52

Feedback Software Research Software User Testing Reporting Tools 52

Userpilot

MARCH 29, 2023

How can it help product and marketing teams make data-driven decisions and improve the user experience at different stages of the customer journey? Utilizing digital analytics enables them to make data-driven product decisions , and identify user friction and pain points. What’s digital analytics?

Data Visualization 98

Data Visualization Analytic Tools Embedded Analytics Feedback Software 98

The Product Coalition

NOVEMBER 14, 2023

If your customer base ages with you, you’re Woolworth’s.” — Jeff Bezos Ever question the value of a product development lifecycle? I love how you call product frameworks sh*t, but your stuff is always amazing!”. Yes, all we want to do is build, not follow frameworks, but I assure you, this is worth your time. You are not alone.

Feedback Software 117

Feedback Software Roadmap Product Research User Testing 117

The Product Coalition

FEBRUARY 20, 2023

It states that if 40% or more of your users would be “very disappointed” if they could no longer use your product, then you’ve achieved product-market fit. Even when I search for “how to find product market fit,” I find vague articles describing how you should understand your target persona, test prototypes, etc., Until the 40% rule.

User Testing 166

User Testing Product Research Product Marketing Customer Feedback 166

Userpilot

JULY 5, 2022

Incremental innovation gives you time to listen to user feedback. In-app surveys , usability and prototype testing , or user interviews and focus groups can help you understand your customers’ requirements. This makes the product loved by our users ( check G2 reviews ). What is incremental innovation?

Feedback Software 98

Feedback Software Analytic Tools Research Software Product Research 98

Product Talk

SEPTEMBER 6, 2023

I think there’s a whole bunch of stuff around trends, where we’re now saying, “If we’re going to make good decisions about what to build, let’s include the customer in the process. Let’s have feedback loops. Let’s test our assumptions. Why do you need to talk to a customer?

Product Research 241

Product Research User Testing ChatGPT Research Software 241

Userpilot

OCTOBER 26, 2023

TL;DR Growth initiatives are strategies aimed at expanding a company’s customer base, market share, revenue, or profitability. Product-led growth uses the product as the primary driver of customer acquisition and retention, with minimal reliance on traditional sales and marketing. What do successful companies do to drive growth

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Agile Velocity

APRIL 1, 2024

Agile training and transformation offer a beacon of hope, guiding organizations through these turbulent times with practices that enhance adaptability, customer satisfaction, and team morale. By fostering a culture of continuous feedback and iteration, companies can stay ahead of the curve. Quality is a cornerstone of Agile practices.

Feedback Software 69

Feedback Software Agile Product Research Customer Satisfaction 69

Product Talk

AUGUST 4, 2021

They weren’t sure which methods were good for which steps in the process and they wanted a framework for putting it all together. I know many authors who use their blog as a way to test content. So I put the book on hold and started devising a plan to test my content. Many teams hit a snag when it was time to test assumptions.

Product Research 264

Product Research Books User Testing Research Software 264

Split

MARCH 20, 2024

This spans planning, development, testing, approval, deployment, release, and post-implementation support. With established release review procedures, code progresses to staging and production only after passing predefined quality checks and acceptance tests. What is the Release Management Process Flow?

Release Management 52

Release Management Reporting Tools Analytic Tools Feedback Software 52

Userpilot

MARCH 2, 2022

OKRs, commonly known as Objectives and Key Results, is a framework used to set, implement, and monitor progress towards goals. To implement your OKR strategy, you should follow 5 steps: set vision, choose OKRs, review OKRs progress, create feedback loops, and make reports. customer expectations) or quantitative (e.g.,

Feedback Software 105

Feedback Software Onboarding KPIs Reporting Tools Product Research 105

Usersnap

FEBRUARY 5, 2024

Imagine a whole user journey where grasping your users’ needs isn’t a task but an exhilarating step towards innovation. This rush can hinder the essential process of feature discovery, potentially leading to products that fail to satisfy user needs truly. Following user understanding, move on to ideation.

Product Research 52

Product Research Onboarding KPIs User Testing Feedback Software 52

The Product Coalition

FEBRUARY 3, 2022

This article is inspired by the book The Lean Product Playbook: How to Innovate with Minimum Viable Products and Rapid Customer Feedback by Dan Olsen and aims to describe two essential concepts described in the book, namely the Product-Market Fit Pyramid and the Lean Product Process that aims to help us achieve that fit.

User Testing 137

User Testing Product Research Product Marketing Customer Experience 137

Mixpanel

JULY 22, 2020

Below, I’m sharing a framework that I’ve leveraged to set goals and effectively institute them across an organization. Quick feedback loop: The results of your changes can be seen quickly. The post A flight-tested framework for effective goal-setting appeared first on Mixpanel. Why set goals. LinkedIn | Twitter.

User Testing 52

User Testing Product Research Framework Data Visualization 52

Agile Velocity

MAY 3, 2024

Agile has been shown to shorten time-to-market, increase quality, instill predictability, improve customer satisfaction, and create an overall happier working culture. Business agility encompasses aspects such as product innovation, customer-centricity, cross-functional collaboration, and adaptive strategy execution.

Agile 92

Agile Data Visualization Feedback Software Reporting Tools 92

The Product Coalition

MARCH 27, 2018

A Product Management Framework for Machine Learning?—?Part A quick look-back at the 8 steps to building an AI Product: Identify the problem There are no alternatives to good old fashioned user research Get the right data set Machine learning needs data? Intrinsic safety nets are invisible to the user.

Artificial Inteligence 60

Artificial Inteligence Product Research User Testing Framework 60

Intercom, Inc.

MAY 13, 2021

Few people have more experience with this move than Linda Lin , Director of Customer Success at the revenue intelligence platform Gong. Moving upmarket means larger customers and higher revenue, but it’s not without its challenges. Moving upmarket means larger customers and higher revenue, but it’s not without its challenges.

User Testing 177

User Testing Customer Feedback Customer Experience Strategy 177

Johanna Rothman

OCTOBER 27, 2020

Do you need feedback loops so you can: Cancel the project at any time (to manage schedule and cost risks. Manage what you release to customers so you can manage defect, feature set, schedule, and cost risks. When you assess your risks and need for feedback, you can decide which approaches might work for this project, for now.

User Testing 102

User Testing Product Research Agile Feedback Loop 102

UX Planet

MARCH 2, 2024

This approach involves examining what current technology enables and figuring out how it can be utilized to achieve user outcomes. This approach contradicts the Double Diamond model, which prioritizes user needs first. On the contrary, User Research and Discovery are more critical than ever for delivering real value.

Product Research 67

Product Research Research Software User Testing Analytic Tools 67

Amplitude

JANUARY 21, 2021

Everything we do focuses on our members, who are much more than customers. Being able to generate a report and segment by user attributes or other factors with just a few clicks has changed their world, and accelerated their processes. Establish a Good Framework from the Start. Translating Data Into ROI. Click To Tweet.

Data Visualization 105

Data Visualization Reporting Tools Product Research Customer Feedback 105

Gainsight

OCTOBER 20, 2021

You’re getting drilled with feedback and opinions. Here are some benefits of using product-led growth strategies to fuel your efforts: A product focus is a customer focus. When you use user data to inform decisions, it lines your strategy up with the customer experience—and that can boost growth. Customer behavior data.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Customer Experience 98