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The Ultimate Guide to Customer Education in SaaS: Best Practices, Examples, and Tools

Userpilot

Have you ever wondered why SaaS companies are spending so much on self-service solutions and customer education programs? Well, enabling customer success is just about one of the highest ROI activities you can do. Customer education is the discipline of teaching customers how to use and get value from your product.

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Mirages and Broken Funnels: What’s Holding Your Businesses Back from Scaling and Reaching Profitability

Business of Software Conference

We want some kind of free, viral, network effect – a silver bullet, so to speak – to suddenly ‘flip the switch’ and skyrocket our software company to profitability. But that’s not the reality for most software entrepreneurs. Your customers must be invested from the first moment they use your product.

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SaaS Customer Support Best Practices and Examples

Userpilot

Great SaaS customer support is the key to keeping your customers happy and satisfied with your product. It powers your customer relationships, enabling you to build lasting connections with customers. This article examines how to create an exceptional customer support strategy.

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How Mobile Market Industry Leader Adjust Became a Japanese Success Story

freshtrax

Adjust , the industry leader in mobile measurement, fraud prevention and cybersecurity, provides high-quality analytics and security solutions for mobile marketers worldwide. A: The Japanese mobile app market is one of the most advanced in the world. We saw the huge untapped potential in the market for mobile solutions.

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The host with the most: how to hold an effective virtual meeting

Nulab

You’re not alone: ‘ Zoom Fatigue ’ describes the feeling of stress and tiredness that comes after (over)using virtual platforms. Organizations are powered by virtual platforms right now, and it’s unlikely this will change as we emerge from the pandemic. A webinar is a portmanteau of the words ‘web’ and ‘seminar.’ Invite people.

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The host with the most: how to hold an effective virtual meeting

Nulab

You’re not alone: ‘ Zoom Fatigue ’ describes the feeling of stress and tiredness that comes after (over)using virtual platforms. Organizations are powered by virtual platforms right now, and it’s unlikely this will change as we emerge from the pandemic. A webinar is a portmanteau of the words ‘web’ and ‘seminar.’ Invite people.

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Product Conferences In 2021 You Can’t-Miss

Userpilot

Topics: Product development lifecycle & success stories, Agile Management & Rapid Prototyping, New product management software & technologies, Usability & interface design, Product manager career: How to rise up in our organization, Hiring the best product managers for the job. India Software Product Management Summit.