Lenny Rachitsky

FEBRUARY 20, 2024

It’s become clear to me that everyone should be playing with GPTs (custom versions of ChatGTP) right now. He shared a few examples of how people at top-tier tech companies are using custom GPTs to help their non-eng teams be more productive, while also taking a load off their eng teams. But you’re wrong. What are GPTs?

Data Visualization 134

Data Visualization ChatGPT Reporting Tools User Testing 134

Product Talk

SEPTEMBER 7, 2022

A lot of product teams claim to be focused on their users. They might even have regular steps in their processes that remind them to put their users’ needs first. It’s more about looking for new ways to collect insights from users, uncover underlying assumptions, and explore the opportunity space.

Product Research 202

Product Research User Testing Customer Experience Research Software 202

The Product Coalition

SEPTEMBER 21, 2020

10 guidelines to design high impact experiments. Good product teams understand that their customers’ needs and behaviours are ever changing and the way to truly predict what impact any update will have is to try it on a small set of real customers. Here are 10 guidelines to design high impact experiments.

Customer Experience 158

Customer Experience Data Visualization User Testing Product Research 158

Mind the Product

MARCH 12, 2020

Product managers often use skills like strategic thinking, user research, product prioritization / backlog grooming, data analysis, and communication. Most importantly, effective product managers spend time doing product discovery , the process in which new ideas are iterated and validated with actual customers.

Product Research 188

Product Research User Testing Weak Development Team Customer Experience 188

Userpilot

MARCH 20, 2024

Software licensing sets software usage rules, protecting creators and defining user rights. The freemium model provides free basic software, helping to shorten the time to value and increase the user activation rate. The premium model sells advanced features upfront, focusing on converting freemium users. Book a demo now.

Analytic Tools 59

Analytic Tools Feedback Software Data Visualization Strategy 59

Userpilot

JANUARY 26, 2023

TL;DR Inclusive product design involves building products that are easy to adapt and allow users with different needs to complete their tasks. All users can be excluded from using a product at different stages and along multiple dimensions. This can be a valuable differentiator that attracts more customers. Book the demo!

Product Research 98

Product Research Feedback Software Research Software User Testing 98

UX Studio: Product Management

JANUARY 29, 2020

We conducted user research for the site and we will share what we’ve learned from it in the following case study. With this revamp, senior management hoped to achieve a radical improvement in their user experience, as opposed to the incremental refinements they had been working on in recent times. A UX research-only project.

User Testing 74

User Testing Research Software Product Research Customer Experience 74

Mind the Product

JUNE 20, 2019

Even with very short cycles between discovery and delivery, it can take up to several months from identifying a user problem to the release of a potential solution to real users. At Xing the technology we use is predefined so I will focus business and user needs and how they are connected. Understanding User Needs is key.

Product Research 162

Product Research User Testing Customer Experience Customer Feedback 162

Gainsight

DECEMBER 14, 2020

Our Chief Customer Officer, Ashvin Vaidyanathan , talks to customer success trailblazer Garin Landry in this conversation. Garin is the Insight Strategy Manager for Customer Operations and Strategy at Planview , a global leader in work and resource management (WRM). Ashvin: Hello, Garin!

Data Visualization 52

Data Visualization Customer Feedback User Friction Customer Experience 52

Userpilot

FEBRUARY 15, 2023

TL;DR A product tour demonstrates to your customers exactly how to use your product’s features. Firstly, product tours are a fantastic way to keep your users engaged. Different SaaS organizations have different methods of building product tours and driving toward customer success. Let’s do it! Why use them?

Feedback Software 97

Feedback Software Analytic Tools Onboarding KPIs User Testing 97

UX Studio

AUGUST 28, 2018

Do you love user personas? At UX studio, we recently had a great conversation about user persona creation which showed us that most designers and researchers have their doubts. This blog post has been written to discover the pitfalls of user personas and how to avoid them. In this post we discuss: What makes a user persona?

User Testing 98

User Testing Customer Experience Customer Feedback Research Software 98

The Product Coalition

MARCH 10, 2021

Given that you have a team, this article reveals four dimensions of a teaming agreement, with tips and links to practical tools and insights from human behavior experts. In Teaming Agreements, the team’s purpose should align with the team's product and solve the users’ problems. giving our users features they love.

Research Software 140

Research Software Webinar Product Research User Testing 140

Userpilot

MARCH 18, 2021

A successful customer retention strategy requires constant iteration and innovation to keep up with an ever-changing SaaS market environment. It’s also not like customer retention is the business of only one department. We have also asked experts from each department about their Customer Retention Strategy – so let’s dive in!

Feedback Software 52

Feedback Software Research Software User Testing Customer Experience 52

UX Studio

MAY 30, 2023

It is through design that we communicate with our users, either in proper words or with visual clues. Given all that, reliable brands are more likely to differentiate themselves and earn customer loyalty. How can we make users feel safe regarding products and services? What are their pain points?

UX 97

UX Reporting Tools Data Visualization Research Software 97

Imaginary Cloud - Design

MAY 30, 2022

The user-centered design ensures that the design of digital products meets people's needs and desires (or usability). It has a project plan and a high-level architecture while keeping the user in mind. It requires a thorough knowledge of business analysis, user research, psychology, and software development. Ideation.

Research Software 74

Research Software User Testing Analytic Tools Feedback Software 74

UX Studio: Product Management

JUNE 23, 2020

Considered to be one of the most promising players in the market for its highly innovative value proposition, Zignaly had just raised funds and was willing to invest heavily into delivering the best possible experience to their users. . The problem. The team: a strategic collaboration.

Research Software 66

Research Software Feedback Software Reporting Tools User Testing 66

Centercode

MARCH 12, 2019

In both cases, you’ll get back some type of feedback about how your product is performing. But the kind of feedback you get – and what you can ultimately do with it – draw a line between these two test types. What are the goals of your feedback? your potential customers) is central to beta testing.

Crowdsource 71

Crowdsource User Testing Product Research Testing 71

UX Studio

JUNE 30, 2023

With the increasing competition in the online space, businesses need to ensure their website not only looks visually appealing but also provides a user-friendly experience. We deliver impactful, user-friend, and unique solutions for ambitious ideas. They blend strategy and creativity in their user-friendly designs.

Research Software 60

Research Software Feedback Software Analytic Tools Reporting Tools 60

Intercom, Inc.

MARCH 11, 2021

On the surface, B2B customer support issues might look quite different from those of B2C. But despite these differences, Farhan Virji , VP of Customer Happiness at Later , believes that there is actually quite a lot that B2B support teams can learn from their B2C colleagues. Great support is key for retention.

B2C 118

B2C B2B Reporting Tools Feedback Software 118

UX Studio

JULY 27, 2022

Did you know that 50% of internet users consider the website design to be deciding for a compelling brand image? Website redesign is the process of enhancing your webpage’s visual appearance and improving its user experience. Ideate the solutions and create a user journey. Such as a complete website redesign.

Data Visualization 86

Data Visualization User Testing Product Research Analytic Tools 86

Usersnap

FEBRUARY 4, 2022

When you consider the feedback part of the process it takes even longer. This is why you need a website feedback tool at your side to get you across the finish line. Email threads, Slack chats, phone calls and meetings – that’s how the feedback is collected and managed. Drop your existing feedback tool. Here’s why.

Feedback Software 98

Feedback Software User Testing Data Visualization Customer Feedback 98

Userpilot

SEPTEMBER 5, 2023

With all the best practices out there, improving CX without a customer experience roadmap can get overwhelming. Building a roadmap can help you understand your customer’s point of view, determine the CX tactics you should apply, and prioritize the tasks with greater returns. Design the customer journey map.

Customer Experience 102

Customer Experience User Testing Data Visualization Customer Feedback 102

The Product Coalition

MAY 8, 2018

Then sharing openly the lesson learnt from the false start with the previous team may be an incentive to test the new partner against the challenges you have had faced before by listening to their feedback, assessing their know-how and attitude. Entity Relationship Diagram), Deployment guidelines (i.e.

Feedback Software 60

Feedback Software Research Software Software Review User Testing 60

UX Studio

SEPTEMBER 6, 2023

As we delved into these industries, we realized that our usual research approaches for regular B2C (Business-to-Customers) companies weren’t really cutting it. We had to think differently when doing research with B2B customers. The users of a CRM platform differ from those on a B2B e-commerce platform.

User Testing 59

User Testing Customer Feedback Research Software B2B 59

Userpilot

DECEMBER 19, 2022

Indeed, customer retention becomes even more important as your business grows and customer acquisition costs soar. Existing customers are high-value, low-effort assets that can serve as primary revenue drivers. This makes customer retention an important performance indicator for any business strategy.

Feedback Software 98

Feedback Software Customer Experience Customer Feedback Product Research 98

The Product Coalition

JUNE 8, 2018

Learning from the best apps in the business, we’ve put together a list of key insights that have helped them reach the top. This is because a native mobile app sits directly on users end devices, allowing the fastest response time and the ability to take advantage of all the features of a smartphone.

Analytic Tools 61

Analytic Tools Feedback Software Reporting Tools Product Research 61

UX Studio

SEPTEMBER 20, 2018

In this case study, we show how we enhanced the user experience and gave solutions to reduce the churn rate for Xeropan. They realized a lot of users stopped using their product after downloading it and going through the user onboarding process. Initial user research. Takeaways: our tips to reduce churn rate.

Research Software 95

Research Software Analytic Tools Feedback Software UX 95

UX Studio

APRIL 6, 2023

Your website’s design is crucial when you try to win over your users. We combine high-quality website design with user experience design to deliver an end product that helps our partners achieve their business goals. We accomplish this by putting UX research to use, which leads to enhanced, user-centric design.

Research Software 52

Research Software User Testing Product Research Data Visualization 52

UX Studio

APRIL 6, 2023

Your website’s design is crucial when you try to win over your users. We combine high-quality website design with user experience design to deliver an end product that helps our partners achieve their business goals. We accomplish this by putting UX research to use, which leads to enhanced, user-centric design.

Research Software 52

Research Software User Testing Product Research Data Visualization 52

Userpilot

JANUARY 20, 2024

How can message mapping support your company’s communication with customers and drive product engagement ? TL;DR A message map is a document outlining what and how the organization should communicate with customers, aimed at helping teams articulate a clear and consistent message about the product. Let’s get to it!

Messaging 87

Messaging User Testing Research Software Analytic Tools 87

Intercom, Inc.

JULY 15, 2021

With a Master’s degree in human-computer interaction and over two decades of experience in user research and user experience in companies like Oracle, he now leads the design team across all product offerings at IBM. User research is a vital part of the design process. Since Thomas Watson Jr. Playfulness pays off.

Research Software 245

Research Software Feedback Software Reporting Tools User Testing 245

Userpilot

JANUARY 10, 2022

How important is customer success KPIs to your SaaS business? Customer success metrics help you analyze how effectively you help customers gain value from your SaaS product. When measuring customer success metrics, it’s never only about the results. What is customer success in SaaS?

Feedback Software 105

Feedback Software Analytic Tools Customer Experience User Testing 105

Userpilot

APRIL 29, 2023

App onboarding best practices will boost your first impressions and show what your app can do for your users. But how do you make sure that your users stick around and get the most value out of your product? That’s why you need to follow the best practices to design an engaging onboarding experience that retains users.

Analytic Tools 97

Analytic Tools Feedback Software User Testing Customer Experience 97

UX Studio: Product Management

OCTOBER 16, 2020

While doing so, I have realized that areas of customer service and UX — traditionally quite different things — have a lot in common. But what is good customer service? How to improve customer service with the help of user experience? Customer service as a resource for UX.

User Testing 97

User Testing UX Customer Feedback Customer Experience 97

Usersnap

JANUARY 18, 2024

These leaders understand that a streamlined NPS tool distills vast customer sentiment into actionable data, guiding strategic decisions. By leveraging precise questions, they unlock insights into consumer loyalty, driving product refinement and fostering market edge. Why is NPS only one question?

Data Visualization 52

Data Visualization Product Research Customer Feedback User Testing 52

The Product Coalition

OCTOBER 25, 2018

Voice of Customer?—?Are If I’d asked my customers what they wanted, they’d have said a faster horse” without realizing that he never uttered those words. While customers can’t always articulate what they want, there is no one better to explain their pain points or the environment in which they use your.

User Testing 60

User Testing Customer Feedback Data Visualization Customer Experience 60

ProductPlan

JUNE 13, 2023

From inception to delivery, we follow a rigorous process that ensures our customers get the best possible user experience. This helps shape our solution and brings the entire organization into alignment before the designs are seen by customers. There’s no need to gather a ton of feedback upfront.

Product Research 66

Product Research User Testing Research Software Feedback Software 66